{"id":16819,"date":"2021-02-10T14:17:52","date_gmt":"2021-02-10T14:17:52","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&#038;p=16819"},"modified":"2021-02-11T08:33:03","modified_gmt":"2021-02-11T08:33:03","slug":"tap-portugal","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/tap-portugal\/","title":{"rendered":"TAP Portugal &#8211; Tapping Into Customer Advocacy"},"content":{"rendered":"\n<p>With so many passengers travelling with the airline, TAP needed a CX programme to gain a deeper understanding of their customers\u2019 decisions to travel with them and what the factors were for driving customer advocacy.<\/p>\n\n\n\n<p>Partnering with Pearl-Plaza, TAP centralised all their customer data from all over the world to understand what works well and what could be done to improve and enhance their customers\u2019 experiences.<\/p>\n\n\n\n<p>Read the full story here!<\/p>\n","protected":false},"featured_media":3837,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[336],"resource-type":[417],"class_list":["post-16819","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-travel-hospitality-en-gb","resource-type-case-study-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/16819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/16819\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/3837"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=16819"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=16819"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=16819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}