{"id":29220,"date":"2021-04-28T23:20:22","date_gmt":"2021-04-28T23:20:22","guid":{"rendered":"https:\/\/inmoment.com\/resource\/linkage-analysis-quantifying-the-value-of-customer-experience\/"},"modified":"2022-09-26T04:29:03","modified_gmt":"2022-09-26T04:29:03","slug":"linkage-analysis-quantifying-the-value-of-customer-experience","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/linkage-analysis-quantifying-the-value-of-customer-experience\/","title":{"rendered":"Linkage Analysis: Quantifying the Value of Customer Experience"},"content":{"rendered":"\n<p>The ultimate benefits of improving the customer experience (CX) can be measured by the extent to which positive customer experiences lead to better business results.<\/p>\n\n\n\n<p>In this paper, we\u2019ll explain how linkage analysis can help you establish a business case for managing and improving your customers\u2019 experiences by moving beyond just surveys to prove the value of your technology and CX investments.<\/p>\n\n\n\n<p>Download your copy below!<\/p>\n","protected":false},"featured_media":29218,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[414],"class_list":["post-29220","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-white-paper-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/29220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/29220\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/29218"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=29220"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=29220"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=29220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}