{"id":30046,"date":"2021-07-12T18:14:29","date_gmt":"2021-07-12T18:14:29","guid":{"rendered":"https:\/\/inmoment.com\/resource\/xi-take-harvard-pilgrim\/"},"modified":"2021-08-09T09:59:33","modified_gmt":"2021-08-09T09:59:33","slug":"xi-take-harvard-pilgrim","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/xi-take-harvard-pilgrim\/","title":{"rendered":"XI Take: Harvard Pilgrim"},"content":{"rendered":"\n<p>Pearl-Plaza client, Harvard Pilgrim, a leading not-for-profit health services company, was in a season of transformation with its customer experience (CX) program. With its sights set on an ROI-focused program that makes the healthcare experience better for the individuals and communities it serves, Harvard Pilgrim sat down with the Pearl-Plaza Strategic Insights Team to look at its existing program, and create a strategy that will help the brand realize both short- and long-term goals.<\/p>\n\n\n\n<p>Watch to hear the full story from Harvard Pilgrim&#8217;s VoC Program and Strategy Lead Tiffany DaSilva!<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"XI Take: Harvard Pilgrim\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/kANwVZOXME4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"featured_media":9180,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[341],"resource-type":[421],"class_list":["post-30046","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-healthcare-en-gb","resource-type-video-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/30046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/30046\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/9180"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=30046"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=30046"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=30046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}