{"id":34018,"date":"2021-10-18T08:19:22","date_gmt":"2021-10-18T08:19:22","guid":{"rendered":"https:\/\/inmoment.com\/resource\/xi-take-understanding-customer-expectations-with-aegon\/"},"modified":"2022-05-25T13:22:13","modified_gmt":"2022-05-25T13:22:13","slug":"xi-take-customer-expectations-aegon","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/xi-take-customer-expectations-aegon\/","title":{"rendered":"XI Take: Understanding Customer Expectations With Aegon"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"XI Take: Understanding Customer Expectations With Aegon\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/QIagZh7fX18?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>XI Take <\/p>\n\n\n\n<p>With over 30 million customers, Aegon, a multinational life insurance, pensions and asset management company, is on a mission to understand their customers\u2019 expectations and improve the way they communicate with them in order to continually improve experiences.<\/p>\n\n\n\n<p>Aegon is committed to helping customers achieve a healthy and financially secure future. To do this, customer feedback is key in listening to their needs and what they expect from the organisation. Working in partnership with Pearl-Plaza, Aegon is using customer feedback to align the business into becoming more customer focused. <\/p>\n\n\n\n<p>Watch this video to hear from Iain O\u2019Connor, Senior Manager &#8211; Customer Experience and Insight at Aegon, as he explains why Aegon chose Pearl-Plaza as their Customer Experience Partner.<\/p>\n","protected":false},"featured_media":34012,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[339],"resource-type":[421],"class_list":["post-34018","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-insurance-en-gb","resource-type-video-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/34018","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/34018\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/34012"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=34018"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=34018"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=34018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}