{"id":34465,"date":"2021-10-21T00:32:11","date_gmt":"2021-10-21T00:32:11","guid":{"rendered":"https:\/\/inmoment.com\/resource\/cx-transformation-the-key-to-a-truly-valuable-program\/"},"modified":"2022-05-24T11:01:42","modified_gmt":"2022-05-24T11:01:42","slug":"cx-transformation","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/cx-transformation\/","title":{"rendered":"CX Transformation: The Key to a Truly Valuable Programme"},"content":{"rendered":"\n<p>The most common complaint we hear about customer experience (CX) programmes? That they aren\u2019t moving the needle. And we get it\u2014it can be incredibly frustrating to feel like you\u2019re listening at all the right touchpoints and gathering mountains of feedback data, but you aren\u2019t seeing any tangible improvements.\u00a0This is where CX transformation comes in.<\/p>\n\n\n\n<p>But what if the key isn\u2019t in listening more or watching metrics like a hawk? The truth is, the world\u2019s most valuable CX programmes go beyond listening and measuring the voice of customer. They build a framework that enables them to take action and transform experiences.<\/p>\n\n\n\n<p>Join Pearl-Plaza\u2019s Eric Smuda to learn how to effectively prioritise and manage cross-functional improvement efforts to drive a more customer-centric culture, better customer experience, and improved financial outcomes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Meet the speaker:<\/h4>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft\"><img decoding=\"async\" width=\"254\" height=\"202\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/09\/Eric-Smuda-v2.jpeg\" alt=\"\" class=\"wp-image-32244\"\/><\/figure><\/div>\n\n\n\n<p><em>Eric Smuda, <\/em><em>CX Distinguished Practitioner, Pearl-Plaza<\/em><\/p>\n\n\n\n<p><em>Eric Smuda has built a distinguished career out of turning venerable brands into CX powerhouses. His novel, impassioned approach to customer experience implementation changed the face of the rental car industry, in which he found award-winning ways to connect customers and companies. It\u2019s only fitting, then, that Eric serves as a Principal of CX Strategy &amp; Implementation at Pearl-Plaza, lending his seasoned perspective to many of the company\u2019s strategies.<\/em><\/p>\n","protected":false},"featured_media":32244,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[726],"resource-type":[415],"class_list":["post-34465","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-all-en-gb","resource-type-webinar-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/34465","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/34465\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/32244"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=34465"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=34465"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=34465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}