{"id":38145,"date":"2022-01-11T14:02:58","date_gmt":"2022-01-11T14:02:58","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&#038;p=38145"},"modified":"2022-05-24T09:38:01","modified_gmt":"2022-05-24T09:38:01","slug":"your-experience-improvement-programme","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/your-experience-improvement-programme\/","title":{"rendered":"Will Your Experience Improvement Programme Stick?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">A Checklist for Your CX Governance Framework<\/h2>\n\n\n\n<p>It\u2019s important for customer insights leaders to create a framework within experience improvement programs that makes it possible to make customer experience business-as-usual across the entire organisation\u2013we call this \u201cgovernance\u201d.<\/p>\n\n\n\n<p>This comprehensive guide walks you through how to embed a CX governance programme that sticks. <\/p>\n\n\n\n<p>Download this best practice guide to learn more:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>A comprehensive governance framework<\/li><li>Examples of Pearl-Plaza clients who have implemented successful CX programmes that stick<\/li><li>A checklist to keep track of your progress<\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":43684,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[414],"class_list":["post-38145","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-white-paper-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/38145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/38145\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/43684"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=38145"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=38145"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=38145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}