{"id":39346,"date":"2022-01-19T21:15:18","date_gmt":"2022-01-19T21:15:18","guid":{"rendered":"https:\/\/inmoment.com\/resource\/2022-experience-trends-report-four-trends-that-are-changing-customer-employee-experiences-this-year\/"},"modified":"2022-05-25T12:48:23","modified_gmt":"2022-05-25T12:48:23","slug":"2022-experience-trends-report","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/2022-experience-trends-report\/","title":{"rendered":"2022 Experience Trends Report: Four Trends That Are Changing Customer &#038; Employee Experiences This Year"},"content":{"rendered":"\n<p>2020 &amp; 2021 Flipped Experiences on Their Heads\u2026. Now It\u2019s Time to Innovate.<\/p>\n\n\n\n<p>Pearl-Plaza\u2019s Strategic Insights Team collected data from both consumers and employees of brands across 11 different industries about three core topics to create this 2022 experience trends report.<\/p>\n\n\n\n<p>The key areas discussed in this report are: Experience Standards Are Changing, Surveys Will Not Be Enough for Ongoing Experience Improvement, New Loyalty Indicators &amp; Drivers Are Emerging and Gen Z &amp; Gen Alpha Will Revolutionise the Workplace.<\/p>\n","protected":false},"featured_media":38576,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[419],"class_list":["post-39346","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-report-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/39346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/39346\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/38576"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=39346"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=39346"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=39346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}