{"id":40866,"date":"2022-02-23T19:54:35","date_gmt":"2022-02-23T19:54:35","guid":{"rendered":"https:\/\/inmoment.com\/resource\/translating-cx-value-into-the-c-suites-language\/"},"modified":"2022-05-25T14:26:07","modified_gmt":"2022-05-25T14:26:07","slug":"translating-cx-value-into-csuite","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/translating-cx-value-into-csuite\/","title":{"rendered":"Translating CX Value into the C-Suite\u2019s Language"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Translating CX Value into the C-Suite\u2019s Language\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/m0zO1CE0kLY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Customer experience (CX) professionals can talk metrics and CX value all day long\u2014but do those metrics translate for your executives? Historically, there\u2019s been a disconnect between the intelligence and impact the c-suite prioritises, and the measures many CX programmes use. <\/p>\n\n\n\n<p>That\u2019s why Pearl-Plaza has developed our \u201cSolve for X\u201d approach, which focuses on how programs can support business priorities by improving experience. <\/p>\n\n\n\n<p>Join Pearl-Plaza\u2019s Eric Smuda and CMSWire\u2019s Erika Heald and learn about: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The \u201cSolve for X\u201d approach to customer experience <\/li><li>The areas where you can make an impact that speaks to executives <\/li><li>How to effectively convey the customer perspective beyond the numbers<\/li><\/ul>\n","protected":false},"featured_media":40368,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[415],"class_list":["post-40866","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-webinar-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/40866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/40866\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/40368"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=40866"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=40866"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=40866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}