{"id":49617,"date":"2022-09-06T16:58:00","date_gmt":"2022-09-06T16:58:00","guid":{"rendered":"https:\/\/inmoment.com\/resource\/retail-banking-big-data-trends\/"},"modified":"2022-11-15T11:38:50","modified_gmt":"2022-11-15T11:38:50","slug":"retail-banking-big-data-trends","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-gb\/resource\/retail-banking-big-data-trends\/","title":{"rendered":"Standing Out in the World of Retail Banking: Big Data, New Trends, Better Experiences"},"content":{"rendered":"\n<p>The retail banking industry is seeing a major shift, moving toward more digital interactions, increased data flows, and new competition. Changes in consumer behaviour, expectations, and technological developments are all creating new demands.<\/p>\n\n\n\n<p>Consumers now expect traditional services (savings and checking accounts, mortgages, personal loans, and debit\/credit cards) to be completely reinvented. They want to open accounts in seconds, have a mortgage in minutes, and access all their banking data in just one click.<\/p>\n\n\n\n<p>At the same time, we are seeing an increase in digital payments, rising regulatory pressures, and more competition from disruptive challenger brands outside of the traditional banking sector.<\/p>\n\n\n\n<p>The banking world is now faced with many changes and challenges, but there is a solution: Data.<br><\/p>\n\n\n\n<p>In this paper, we explore how retail banks can use all types of customer data to their advantage by:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Capturing meaningful data to understand customer decision making.<\/li><li>Combining data from multiple sources to explore opportunities to increase value.<\/li><li>Analysing consumer behaviours and emotions to understand relationships and uncovering the moments that matter most in customers\u2019 experiences.<\/li><li>Creating connected omnichannel experiences to create holistic multichannel experiences.<\/li><li>Collecting data accurately across the whole customer journey, not just the beginning and end.<\/li><\/ul>\n\n\n\n<p>Download the full paper to learn more!<\/p>\n","protected":false},"featured_media":48346,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[33,909,927],"resource-type":[145,414],"class_list":["post-49617","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-financial-services","industry-retail-banking","industry-retail-banking-en-gb","resource-type-white-paper","resource-type-white-paper-en-gb"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/49617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource\/49617\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media\/48346"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/media?parent=49617"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/industry?post=49617"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-gb\/wp-json\/wp\/v2\/resource-type?post=49617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}