{"id":36546,"date":"2021-11-11T01:48:13","date_gmt":"2021-11-11T01:48:13","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=customer-stories&#038;p=36546"},"modified":"2021-11-17T02:42:27","modified_gmt":"2021-11-17T02:42:27","slug":"bank-of-new-zealand","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-nz\/customer-stories\/bank-of-new-zealand\/","title":{"rendered":"Bank of New Zealand"},"content":{"rendered":"\n<p>When faced with a challenge, Bank of New Zealand (BNZ) used Pearl-Plaza\u2019s Platform to solve a tricky problem\u2014 getting around the existing survey fatigue rules to leverage its customer experience database.<\/p>\n\n\n\n<p>The results? Avoiding extra engineer work and a 10% uplift in customer feedback!<\/p>\n","protected":false},"featured_media":36731,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[272],"region":[260],"class_list":["post-36546","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-financial-services-en-nz","region-apac-en-nz"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/customer-stories\/36546","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/customer-stories\/36546\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media\/36731"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media?parent=36546"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/categories?post=36546"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/industry?post=36546"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/region?post=36546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}