{"id":91717,"date":"2025-05-06T20:17:39","date_gmt":"2025-05-07T02:17:39","guid":{"rendered":"https:\/\/inmoment.com\/lp\/cx-elasticity\/"},"modified":"2025-05-06T23:12:48","modified_gmt":"2025-05-07T05:12:48","slug":"cx-elasticity","status":"publish","type":"lp","link":"https:\/\/inmoment.com\/en-nz\/lp\/cx-elasticity\/","title":{"rendered":"From Insights to Impact: Understanding \u201cCX Elasticity\u201d to Guide the Executive Agenda"},"content":{"rendered":"\n
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On-Demand Webinar<\/p>\n\t\t\t\t\t\t\t\t\t\t

From Insights to Impact: Understanding \u201cCX Elasticity\u201d to Guide the Executive Agenda<\/h1>\n\t\t\t\t\t\t\n\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\n\n\n

Customer experience is everyone\u2019s business\u2014especially your CFO\u2019s.<\/p>\n\n\n\n

Too often, customer insights get stuck in the CX team. To truly drive impact, feedback needs to influence business-wide decisions\u2014at the very top.<\/p>\n\n\n\n

Join Stephen McNabb<\/strong>, former Head of Customer Insights<\/em> at Suncorp<\/a> and long-time Pearl-Plaza client, as he shares a practical path to reshaping the CX conversation. In this session, Stephen introduces a powerful concept\u2014CX Elasticity<\/strong>\u2014to help you connect CX initiatives with measurable outcomes that matter to executives.<\/p>\n\n\n\n

What You\u2019ll Learn:<\/h3>\n\n\n\n