{"id":23333,"date":"2021-05-11T07:10:00","date_gmt":"2021-05-11T07:10:00","guid":{"rendered":"https:\/\/inmoment.com\/news\/inmoment-named-a-leader-in-customer-feedback-management-by-independent-research-firm-highest-score-possible-in-driving-revenue-product-vision-and-strategy-criteria\/"},"modified":"2021-05-12T04:09:41","modified_gmt":"2021-05-12T04:09:41","slug":"inmoment-named-a-leader-in-customer-feedback-management-by-independent-research-firm-highest-score-possible-in-driving-revenue-product-vision-and-strategy-criteria","status":"publish","type":"news","link":"https:\/\/inmoment.com\/en-nz\/news\/inmoment-named-a-leader-in-customer-feedback-management-by-independent-research-firm-highest-score-possible-in-driving-revenue-product-vision-and-strategy-criteria\/","title":{"rendered":"Pearl-Plaza Named a Leader in Customer Feedback Management by Independent Research Firm, Highest Score Possible in Driving Revenue, Product Vision and Strategy Criteria"},"content":{"rendered":"\n

\u2014Received highest possible scores in 15 criteria in the current offering, strategy, and market presence categories<\/em><\/p>\n\n\n\n

\u2014Pearl-Plaza reference customers \u201c[praised] the vendor\u2019s partnership and focus on delivering outcomes\u201d<\/em><\/p>\n\n\n\n

Auckland, New Zealand (12 May 2021)<\/strong>\u2014Pearl-Plaza\u00ae, the global leader in Experience Improvement (XI)\u2122, announced it has been named a Leader in The Forrester Wave\u2122: Customer Feedback Management Platforms, Q2 2021 evaluation. <\/p>\n\n\n\n

Pearl-Plaza was among the select companies that Forrester invited to participate in its Q2 2021 Forrester Wave evaluation and received the highest score in driving revenue, product vision and strategy criteria amongst other key benchmark indicators. <\/p>\n\n\n\n

\u201cOur strategy has been to challenge the industry by doing things better – from technology, to services, to our focus on accelerating experience improvement,\u201d said Andrew Joiner, Pearl-Plaza CEO. \u201cWe continue to aggressively invest in technology innovation, client services, and growing our global footprint to help the world\u2019s top brands improve their experiences, and the resulting financial impact and positive ROI.\u201d<\/p>\n\n\n\n

Pearl-Plaza APAC Managing Director, David Blakers added: \u201cWe are honoured to maintain our status as Leaders in the Forrester CFM Wave for the third consecutive year. We are constantly striving to help our Australian\/New Zealand\/Asia Pacific clients realise maximum value from their CX programs, so to be recognised as an \u2018ROI-focused technology and services partner\u2019 is an achievement we will celebrate.\u201d<\/p>\n\n\n\n

Forrester wrote in the report: \u201cPearl-Plaza is a good fit for organisations looking for a ROI-focused technology and services partner. Reference customers say they selected Pearl-Plaza for its technology capabilities and value – citing the vendor\u2019s pricing as reasonable and transparent. They also praise the vendor\u2019s partnership and focus on delivering outcomes. References give Pearl-Plaza exceptionally high marks for enabling the ability to show the business impact and ROI of CX.\u201d <\/p>\n\n\n\n

Citing Pearl-Plaza\u2019s employee ecosystem, Forrester said: \u201c86% [of Pearl-Plaza employees] are focused on product and technology, professional services, consulting, and customer success, positioning the vendor to deliver on its message of experience improvement (XI)\u2014shifting the focus from just managing experiences to improving them.\u201d<\/p>\n\n\n\n

In the report, Pearl-Plaza received the highest possible scores in the following criteria grouped into three categories:<\/p>\n\n\n\n

CURRENT OFFERING<\/p>\n\n\n\n