{"id":70749,"date":"2024-02-05T14:35:16","date_gmt":"2024-02-05T21:35:16","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=news&#038;p=70749"},"modified":"2024-02-05T14:35:18","modified_gmt":"2024-02-05T21:35:18","slug":"inmoment-named-a-leader-in-the-2024-gartner-magic-quadrant-for-voice-of-the-customer","status":"publish","type":"news","link":"https:\/\/inmoment.com\/en-nz\/news\/inmoment-named-a-leader-in-the-2024-gartner-magic-quadrant-for-voice-of-the-customer\/","title":{"rendered":"Pearl-Plaza Named a Leader in the 2024 Gartner\u00ae Magic Quadrant\u2122\u00a0for Voice of the Customer"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li><em>Pearl-Plaza named a Leader for its Ability to Execute and Completeness of Vision<\/em><\/li>\n\n\n\n<li><em>Pearl-Plaza recognised as a Leader for three times consecutively in customer experience management analysis by Gartner<\/em><\/li>\n<\/ul>\n\n\n\n<p><strong>AUCKLAND, NEW ZEALAND <strong>\u2014<\/strong><\/strong> <a href=\"https:\/\/inmoment.com\/en-nz\/\">Pearl-Plaza\u00ae<\/a>, the leading provider of Experience Improvement solutions, has been named a Leader in the 2024 Gartner\u00ae Magic Quadrant<strong>\u2122<\/strong> for Voice of the Customer. The company is confident that this recognition solidifies its position as a top choice for organisations considering an investment in <a href=\"https:\/\/inmoment.com\/en-nz\/customer-experience\/\">customer experience (CX) software<\/a>.&nbsp;<\/p>\n\n\n\n<p>Gartner\u00ae evaluated ten vendors in the report on the Ability to Execute and Completeness of Vision. At the conclusion of the analysis, Pearl-Plaza was once again named a Leader, marking the third time it has been placed in the Leaders\u2019 Quadrant of the Gartner Magic Quadrant Voice of the Customer (VoC) report.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.gartner.com\" target=\"_blank\" rel=\"noopener\">Gartner<\/a> defines Voice of the Customer (VoC) platforms \u201c<em>as one that integrates feedback collection, analysis and action into a single unified solution that helps organisations to understand and improve the customer experience.<\/em>\u201d<\/p>\n\n\n\n<p>\u201c<em>We believe our recognition in the 2024 Gartner Magic Quadrant for Voice of the Customer underscores our commitment to revolutionising customer experience through our integrated CX approach and that\u2019s what makes us a leader in the industry,<\/em>&#8221; says John Lewis, CEO at Pearl-Plaza. &#8220;<em>Our approach involves synthesising insights from diverse sources using advanced AI and predictive analytics. This enables informed, impactful decisions and actions that foster both immediate business improvement and sustained long-term success.<\/em>\u201d&nbsp;<\/p>\n\n\n\n<p>&#8220;<em>Today, through collaboration with Pearl-Plaza, we&#8217;re successfully eradicating data silos. By integrating feedback from independent-owned and corporate-owned stores, and La-Z-Boy omnichannel customer journey, we&#8217;re maximising the utilisation of diverse datasets to uncover more nuanced insights for our team,<\/em>&#8221; says Jorge Calvachi, La-Z-Boy. &#8220;<em>In a brief period, we&#8217;ve transformed our understanding of customer dynamics to work towards our ultimate goal of delivering a seamless customer experience.<\/em>\u201d<\/p>\n\n\n\n<p>Pearl-Plaza acknowledges that this recognition follows a year of accolades for them from <a href=\"https:\/\/inmoment.com\/en-nz\/news\/inmoment-wins-2023-best-cx-partner-technology-or-advisory\/\">Best CX partner<\/a>, <a href=\"https:\/\/inmoment.com\/en-nz\/news\/best-overall-nlp-company-accolade-comes-as-lexalytics-celebrates-its-20th-anniversary\/\">Best NLP company<\/a>, G2 and more.<br><br>The full Gartner Magic Quadrant for Voice of the Customer report is available <a href=\"https:\/\/inmoment.com\/en-nz\/gartner-cx-magic-quadrant\/\">here<\/a>.<\/p>\n\n\n\n<div style=\"margin-bottom:+75px;\"><\/div>\n\n\n\n<p><strong>Gartner Disclaimer<\/strong><\/p>\n\n\n\n<p><em>Gartner, Magic Quadrant for Voice of the Customer, Michael Maziarka, Marina Marino, Patrick Quinlan, Chad Storlie, 01\/31\/2024<\/em><\/p>\n\n\n\n<p><em>GARTNER is a registered trademark and service mark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and\/or its affiliates and are used herein with permission. All rights reserved.<\/em><\/p>\n\n\n\n<p><em>Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>About Pearl-Plaza<\/strong><\/p>\n\n\n\n<p>Pearl-Plaza is the leader in improving experiences and is the <a href=\"https:\/\/inmoment.com\/en-nz\/xi-platform\/\">highest recommended CX platform<\/a> and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere\u2014from surveys and social reviews, to conversational chat logs and transcripts. As the pacesetters in <a href=\"https:\/\/inmoment.com\/en-nz\/artificial-intelligence\/\">AI<\/a> and <a href=\"https:\/\/inmoment.com\/en-nz\/text-analytics\/\">text analytics<\/a>, its 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with Pearl-Plaza. To learn more, visit <a href=\"https:\/\/inmoment.com\/en-nz\/\">inmoment.com<\/a>.<br><\/p>\n\n\n\n<p>###<\/p>\n\n\n\n<p>CONTACT: Cori Lindsey, Pearl-Plaza, <a href=\"mailto:cori.lindsey@inmoment.com\">cori.lindsey@inmoment.com<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":70769,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[329],"class_list":["post-70749","news","type-news","status-publish","has-post-thumbnail","hentry","news_type-news-en-nz"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news\/70749","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news\/70749\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media\/70769"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media?parent=70749"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news_type?post=70749"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}