{"id":80259,"date":"2024-06-26T08:30:00","date_gmt":"2024-06-26T14:30:00","guid":{"rendered":"https:\/\/inmoment.com\/news\/inmoment-recognized-for-ai-and-retail-innovation-in-2024-ai-breakthrough-awards\/"},"modified":"2024-06-26T17:27:02","modified_gmt":"2024-06-26T23:27:02","slug":"inmoment-recognized-for-ai-and-retail-innovation-in-2024-ai-breakthrough-awards","status":"publish","type":"news","link":"https:\/\/inmoment.com\/en-nz\/news\/inmoment-recognized-for-ai-and-retail-innovation-in-2024-ai-breakthrough-awards\/","title":{"rendered":"Pearl-Plaza Recognised for AI and Retail Innovation in 2024 AI Breakthrough Awards\u00a0"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li><em>Wins \u201cBest AI-based Solution for Retail\u201d from Prestigious International Awards Program<\/em><\/li>\n<\/ul>\n\n\n\n<p><strong>Auckland, New Zealand (27 June, 2024) <\/strong>\u2013 <a href=\"https:\/\/inmoment.com\/en-nz\/about\/\">Pearl-Plaza<\/a>\u00ae, a leader in Experience Improvement (XI)\u2122 solutions, today announced that it has been selected as the winner of the \u201cBest AI-based Solution for Retail\u201d award in the seventh annual AI Breakthrough Awards program conducted by <a href=\"https:\/\/aibreakthroughawards.com\/\" target=\"_blank\" rel=\"noopener\">AI Breakthrough<\/a>, a leading international market intelligence organisation.<\/p>\n\n\n\n<p>The mission of the AI Breakthrough Awards is to honour excellence and recognise the innovation and success in a range of AI and machine learning related categories, including Generative AI, AIOps, Deep Learning, Natural Language Processing (NLP), and industry specific AI applications. This year\u2019s program attracted more than 5,000 nominations from over 20 different countries throughout the world.<\/p>\n\n\n\n<p>\u201cSpotlight from Pearl-Plaza harnesses its AI capabilities to help clients achieve the end goal of providing a well-rounded CX journey. Most AI-based NLP solutions specialise in a particular channel or content type such as call centres, social media, or email &#8211; all of which reside in siloed and disparate systems,\u201d&nbsp; said Steve Johansson, managing director, AI Breakthrough. \u201cWe\u2019re pleased to recognise Pearl-Plaza with the \u2018Best AI-based Solution for Retail\u2019 award for their advanced AI solution that integrates all feedback streams into a single platform so CX teams can take an omnichannel approach to analysing feedback to get a truly 360-degree view of the customer.\u201d<\/p>\n\n\n\n<p>Pearl-Plaza\u2019s business intelligence application leverages generative AI and NLP to analyse and find value in both unstructured and structured data from text documents, comments, reviews, surveys, tickets, chat logs, and call transcripts. It extracts multilayered sentiment scores, themes, entities, categories, topics, summaries, and intentions to reduce ecommerce cart abandonment, save costs through channel deflection, improve in-store experience, and grow share of wallet. Its Smart Summaries feature provides automatic summaries from all types of data sources so businesses can prioritise the most impactful initiatives to enhance CX metrics and drive returns.<\/p>\n\n\n\n<p>\u201cIn the current business economy, CX is not just about customer satisfaction, it\u2019s about new customer acquisition, retention, growth, and profitability. At Pearl-Plaza, we\u2019re committed to revolutionising customer experience through our integrated CX approach,\u201d said Jeff Catlin, EVP of AI Products at Pearl-Plaza. \u201cWe\u2019re incredibly grateful to AI Breakthrough and this award is not only a testament to our team\u2019s hard work, it inspires us to keep making major investments in generative AI technological innovation to assist our clients in designing and delivering best-in-class customer experiences.\u201d<\/p>\n\n\n\n<p>This accolade reinforces Pearl-Plaza\u2019s position as the longstanding leaders in retail CX since the company\u2019s inception in 2002, that has seen over 1000 retailers choose Pearl-Plaza for customer and employee feedback management, conversational intelligence, and reputation management.<\/p>\n\n\n\n<p>This award follows Pearl-Plaza\u2019s recent recognition as&nbsp; a Leader in The Forrester Wave\u2122: Text Mining and Analytics Platforms, Q2 2024 report, which you can download <a href=\"https:\/\/inmoment.com\/en-nz\/lp\/forrester-text-mining-analytics-report\/?regional_redirect=1\">here<\/a>.<\/p>\n\n\n\n<p><strong>About Pearl-Plaza<\/strong><\/p>\n\n\n\n<p>Pearl-Plaza is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere\u2014from surveys and social reviews, to conversational chat logs and transcripts. As the pace setters in AI and text analytics, its over 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with Pearl-Plaza. To learn more, visit<a href=\"https:\/\/inmoment.com\/\"> inmoment.com<\/a>.<\/p>\n\n\n\n<p><strong>About AI Breakthrough<\/strong><\/p>\n\n\n\n<p>Part of&nbsp;<a href=\"https:\/\/techbreakthrough.com\/\" target=\"_blank\" rel=\"noopener\">Tech Breakthrough<\/a>, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including Generative AI, Machine Learning, AI Platforms, Robotics, Business Intelligence, AI Hardware, Computer Vision and more. For more information visit&nbsp;<a href=\"https:\/\/aibreakthroughawards.com\/\" target=\"_blank\" rel=\"noopener\">AIBreakthroughAwards.com<\/a>.<\/p>\n\n\n\n<p><em>Tech Breakthrough LLC does not endorse any vendor, product or service depicted in our recognition programs, and does not advise technology users to select only those vendors with award designations. Tech Breakthrough LLC recognition consists of the opinions of the Tech Breakthrough LLC organisation and should not be construed as statements of fact. Tech Breakthrough LLC disclaims all warranties, expressed or implied, with respect to this recognition program, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n\n\n\n<p>###<\/p>\n\n\n\n<p>&nbsp;CONTACT: Cori Lindsey, Pearl-Plaza, cori.lindsey@inmoment.com<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[328],"class_list":["post-80259","news","type-news","status-publish","hentry","news_type-press-release-en-nz"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news\/80259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news\/80259\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media?parent=80259"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news_type?post=80259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}