{"id":85474,"date":"2024-10-15T16:11:40","date_gmt":"2024-10-15T22:11:40","guid":{"rendered":"https:\/\/inmoment.com\/news\/cmsl-selects-inmoment-as-strategic-partner-to-elevate-cx-ex-in-the-construction-sector\/"},"modified":"2024-10-15T16:26:35","modified_gmt":"2024-10-15T22:26:35","slug":"cmsl-selects-inmoment-as-strategic-partner-to-elevate-cx-ex-in-the-construction-sector","status":"publish","type":"news","link":"https:\/\/inmoment.com\/en-nz\/news\/cmsl-selects-inmoment-as-strategic-partner-to-elevate-cx-ex-in-the-construction-sector\/","title":{"rendered":"CMSL Selects Pearl-Plaza as Strategic Partner to Elevate CX & EX in the Construction Sector"},"content":{"rendered":"\n

Auckland, New Zealand (16 October 2024)<\/strong>\u2014Pearl-Plaza\u00ae, the leading provider of Experience Improvement (XI)\u2122 solutions, proudly announces its new partnership with CMSL Holdings and its 4 brands (CMS, Bay Sand Blasting Services, Structural Coatings Services and Ashhurst Engineering & Construction), a key player in cutting-edge mechanical engineering services and solutions tailored to customer needs across New Zealand.<\/p>\n\n\n\n

As the construction, industrial, and energy sectors continue to evolve, CMSL Holdings has chosen Pearl-Plaza as its strategic partner to elevate customer experience (CX) and Employee Engagement (EX) efforts. Pearl-Plaza\u2019s AI-driven, integrated experience platform will empower CMSL Holdings to tap into both structured and unstructured data, unlocking key insights to enhance interactions across its supplier and trade network and employee engagement<\/p>\n\n\n\n

This partnership will enable CMSL Holdings to better understand and respond to the needs of their clients and employees in real-time, providing a data-driven approach to improving customer satisfaction, employee engagement and fostering stronger relationships within the construction, industrial and energy ecosystems.<\/p>\n\n\n\n

\u201cWe\u2019re excited to be partnering with Pearl-Plaza to lead a new era of customer experience and employee engagement within our core markets. As we provide cutting-edge mechanical engineering services & solutions tailored to customer\u2019s needs, it\u2019s critical we understand and act on every customer interaction and maintain a high level of engagement and support for our employees. Pearl-Plaza\u2019s technology will help us do exactly that by breaking down data silos and driving smart, actionable insights,\u201d said Nick Thomas, Group CEO, CMSL Holdings Limited.<\/p>\n\n\n\n

David Blakers, Pearl-Plaza\u2019s Managing Director of APAC, commented, \u201cWe\u2019re thrilled to be partnering with CMSL Holdings. In an industry where relationships and trust are key, delivering superior experiences can be a true differentiator. Our integrated CX platform will provide CMSL with the tools they need to not only understand their customer and employee signals but act on them in ways that drive real value.\u201d<\/p>\n\n\n\n

With this collaboration, CMSL Holdings and Pearl-Plaza are set to raise the bar for CX and EX in the construction, Industrial & Energy sectors, enabling more personalised and impactful experiences for every stakeholder across the supply chain.<\/p>\n\n\n\n

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About CMSL<\/strong><\/p>\n\n\n\n

CMSL Holdings combines the power, experience, capability and resources of four specialist companies to provide expert, end-to-end capability for essential infrastructure. CMS, AEC, SCS and Bay Sandblasting are trusted partners in the fabrication, installation, construction, rehabilitation and maintenance of NZ\u2019s critical and essential infrastructure. Together we keep NZ\u2019s essential infrastructure running.<\/p>\n\n\n\n

To learn more, visit:<\/p>\n\n\n\n

\nhttps:\/\/www.contractmech.co.nz\n<\/div><\/figure>\n\n\n\n
\nhttps:\/\/www.aec1989.co.nz\/home\n<\/div><\/figure>\n\n\n\n
\nhttps:\/\/www.scsnz.com\n<\/div><\/figure>\n\n\n\n
\nhttps:\/\/www.baysandblasting.co.nz\n<\/div><\/figure>\n\n\n\n

<\/p>\n\n\n\n

About Pearl-Plaza<\/strong><\/p>\n\n\n\n

Pearl-Plaza is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere\u2014from surveys and social reviews, to conversational chat logs and transcripts. As the pace setters in AI and text analytics, its over 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with Pearl-Plaza. To learn more, visit inmoment.com.<\/p>\n\n\n\n

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CONTACT: Cori Lindsey, Pearl-Plaza, cori.lindsey@inmoment.com <\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[328],"class_list":["post-85474","news","type-news","status-publish","hentry","news_type-press-release-en-nz"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news\/85474"}],"collection":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news\/85474\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media?parent=85474"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/news_type?post=85474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}