{"id":53311,"date":"2021-06-21T22:05:36","date_gmt":"2021-06-21T22:05:36","guid":{"rendered":"https:\/\/inmoment.com\/integrations\/intercom\/"},"modified":"2023-03-29T06:51:52","modified_gmt":"2023-03-29T06:51:52","slug":"intercom","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-nz\/integrations\/intercom\/","title":{"rendered":"Intercom"},"content":{"rendered":"<section id=\"block-62cf1018279a11283be327bee31a5719\" class=\"content-block single-paragraph-block alignwide has-background color-as-background background-albatross\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\t<figure class=\"single-paragraph-icon\">\n\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/intercom-sm.svg\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t<\/figure>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-dory\">Surveys in Intercom Messenger provide a seamless customer experience.<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content color-orca\"><p>Support conversations are transformed when teams have <a href=\"https:\/\/inmoment.com\/blog\/voice-of-the-customer-voc\/\">Voice of the Customer<\/a> data at their fingertips.<\/p>\n<p><a class=\"button background-tsunami\" href=\"https:\/\/app.intercom.io\/a\/apps\/_\/appstore?app_package_code=wootric&amp;search=wootric\" target=\"_blank\" rel=\"noopener\">Connect Your Intercom Account<\/a><\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"720\" height=\"454\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-73.png\" alt=\"\" class=\"wp-image-26040\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-73.png 720w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-73-300x189.png 300w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"642\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Intercom-Inbox.png\" alt=\"\" class=\"wp-image-26446\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Intercom-Inbox.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Intercom-Inbox-300x188.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Intercom-Inbox-768x482.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n<section id=\"block-69b22b101ae534a37f0d4df3bd53cfe1\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Monitor &amp; improve the customer journey.<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li>Trigger in-app surveys, email surveys or surveys in Intercom Messenger based on user attributes. For example, send a <a href=\"https:\/\/inmoment.com\/en-nz\/xi-terms\/customer-effort-score\/\">Customer Effort Score<\/a> survey after onboarding, CSAT survey upon support case closure, or a <a href=\"https:\/\/inmoment.com\/en-nz\/xi-terms\/net-promoter-score\/\">Net Promoter Score<\/a> survey 60 days prior to renewal.<\/li>\n<li>Survey responses flow back into user records in Intercom.<\/li>\n<li>Get started in days, not weeks.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1696\" height=\"1520\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/sassyco_wootric-intercom_sassyco-email.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/sassyco_wootric-intercom_sassyco-email.png 1696w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/sassyco_wootric-intercom_sassyco-email-300x269.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/sassyco_wootric-intercom_sassyco-email-1024x918.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/sassyco_wootric-intercom_sassyco-email-768x688.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/sassyco_wootric-intercom_sassyco-email-1536x1377.png 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/sassyco_wootric-intercom_sassyco-email-1205x1080.png 1205w\" sizes=\"auto, (max-width: 1696px) 100vw, 1696px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-8f2ad127f3d79118d5562f408292b70f\" class=\"content-block fifty-fifty-block fifty-media-text alignfull has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"627\" height=\"344\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-89.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-89.png 627w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-89-300x165.png 300w\" sizes=\"auto, (max-width: 627px) 100vw, 627px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Close the loop with customers right from Intercom.<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li>Get Support working right away! Automatically open conversations when feedback comes in, if desired, to prompt follow-up with the customer.<\/li>\n<li>Send auto-messages based on survey score. For example, automatically follow up with detractors to learn more, or invite happy customers to your referral program.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-9b0747d4a7303a7c5d4412efe904ca42\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Hear from more customers. Supplement in-chat surveys with email.<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li>Reach off-line stakeholders with email surveys.<\/li>\n<li>Follow up with customers who don\u2019t respond in-app.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"619\" height=\"334\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-90.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-90.png 619w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-90-300x162.png 300w\" sizes=\"auto, (max-width: 619px) 100vw, 619px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-0fea3af052246878ba2f5eab354636c1\" class=\"content-block fifty-fifty-block fifty-media-text alignfull has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-6.svg\" width=\"837\" height=\"468\" title=\"NPS trends dashboard\" > <\/object>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Analyse all of your customer journey metrics.<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li>Net Promoter, CSAT and Customer Effort Score dashboards.<\/li>\n<li>Track CX metrics across channels, touch points, and across your entire customer base.<\/li>\n<li>View your rolling average metrics over time. Diagnose by your business drivers.<\/li>\n<li>Close the loop with customers.<\/li>\n<li>Never miss a trend \u2013 automatically receive a continuous pulse of customer sentiment.<\/li>\n<li>Qualitative feedback is auto-categorised so you can learn why your customers love you or don\u2019t.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":28,"featured_media":0,"parent":10570,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-53311","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/pages\/53311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/comments?post=53311"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/pages\/53311\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/pages\/10570"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media?parent=53311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}