{"id":87219,"date":"2024-09-11T00:00:54","date_gmt":"2024-09-11T06:00:54","guid":{"rendered":"https:\/\/inmoment.com\/xi-forum-sydney\/"},"modified":"2025-05-12T23:08:09","modified_gmt":"2025-05-13T05:08:09","slug":"xi-forum-sydney","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-nz\/xi-forum-sydney\/","title":{"rendered":"XI Forum Sydney 2025"},"content":{"rendered":"\n<style>\n  .custom-global-hero-container {\n    width: 100vw!important;\n    max-width: 100vw!important;\n  }\n<!--   If hero is centered -->\n  .custom-grid {\n    justify-content: center;\n  }\n<\/style>\n<div class=\"custom-global-hero-container alignfull global-hero-container full-width\n\t hero-size-small hero-text-alignment-center has-background image-as-background background-position-center background-size-cover has-overlay-mode-\t\" style=\"background-image:url(https:\/\/inmoment.com\/wp-content\/uploads\/2022\/03\/forum-hero-bg.png);\">\n\n\t<div>\n\n\t\t<div class=\"custom-grid grid hero-content-wrapper\">\n\n\t\t\t<div class=\"global-hero-content col col-md\n\t\t\thero-content-color-albatross col-12\">\n\n\t\t\t\t<div class=\"global-hero-image col col-12 col-sm col-md\">\n\n\t\t\t\t\n\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" class=\"\" width=\"250px\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/12\/XI-Forum-2025-Temporary-Logo.png\">\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t<\/div> <!-- .global-hero-content -->\n\n\t\t<\/div> <!-- .grid -->\n\t<\/div> <!-- div -->\n<\/div>\n\n\n<section id=\"block-e7cbfb2950174565cc42d3fed2e258eb\" class=\"content-block single-paragraph-block u-pb-0 alignfull has-background color-as-background background-great-white\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading \">Thursday, 5 June 2025 | Crown Towers Sydney<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content \"><p>Join CX professionals and industry experts for a full day of actionable sessions, networking, and practical solutions designed to help you move your customer experience program forward.<\/p>\n<p><a class=\"u-mt-20 button background-dory\" href=\"#buy-tickets\">Register Now<\/a><\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n<section id=\"block-021b77b2d2fa400acbfb9cb736c40fdc\" class=\"content-block single-paragraph-block u-pt-10 alignfull has-background color-as-background background-great-white\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n<section id=\"block-8b227501ceea4c83fdfd968e6c5f4ca8\" class=\"content-block icon-horizontal-scroll-block alignfull current- no-background\" style=\"\">\n\t\n\t\n\t\t<div class=\"icon-horizontal-carousel\" data-carousel='carousel-70'>\n\n\t\t\n\t\t\t<section id=\"feature-1\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"195\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/NZ_Post_logo.png\" class=\"large\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/NZ_Post_logo.png 640w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/NZ_Post_logo-300x91.png 300w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t\t<section id=\"feature-2\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"536\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/sport-nz.png\" class=\"large\" alt=\"Sport New Zealand\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/sport-nz.png 1200w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/sport-nz-300x134.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/sport-nz-1024x457.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/sport-nz-768x343.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t\t<section id=\"feature-3\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"381\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/aesop-logo.png\" class=\"large\" alt=\"Aesop\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/aesop-logo.png 1200w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/aesop-logo-300x95.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/aesop-logo-1024x325.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/aesop-logo-768x244.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t\t<section id=\"feature-4\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"494\" height=\"138\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/storage-king-logo.png\" class=\"large\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/storage-king-logo.png 494w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/storage-king-logo-300x84.png 300w\" sizes=\"auto, (max-width: 494px) 100vw, 494px\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t\t<section id=\"feature-5\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"658\" height=\"225\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/qbe-logo.png\" class=\"large\" alt=\"QBE\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/qbe-logo.png 658w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/qbe-logo-300x103.png 300w\" sizes=\"auto, (max-width: 658px) 100vw, 658px\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t\t<section id=\"feature-6\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"1048\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/Cbus_Super_logo.png\" class=\"large\" alt=\"CBUS Super\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/Cbus_Super_logo.png 1200w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/Cbus_Super_logo-300x262.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/Cbus_Super_logo-1024x894.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/Cbus_Super_logo-768x671.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t\t<section id=\"feature-7\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"789\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/mlc-logo.png\" class=\"large\" alt=\"MLC\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/mlc-logo.png 1200w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/mlc-logo-300x197.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/mlc-logo-1024x673.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/mlc-logo-768x505.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t\t<section id=\"feature-8\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"201\" height=\"200\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/chargrill-charlies-logo.png\" class=\"large\" alt=\"Chargrill Charlie&#039;s\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/chargrill-charlies-logo.png 201w, https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/chargrill-charlies-logo-150x150.png 150w\" sizes=\"auto, (max-width: 201px) 100vw, 201px\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t<\/div><!-- .icon-horizontal-carousel -->\n\t\t<div class=\"slick-dots-wrap\" data-dots='dots-70'><\/div>\n\n\t\t\n<\/section><!-- .icon-horizontal-scroll-block -->\n\n\n\n<div style=\"margin-top:-25px;\"><\/div>\n\n\n<section id=\"block-0254b1b1b4851a6e6f465272d3880cfc\" class=\"content-block accordion-block  alignfull has-background color-as-background background-marlin\" style=\"\">\t<div class=\"display-flex image-content\">\n\t\t\t\t\t<div class=\"image-wrap\">\n\t\t\t\t<img decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/06\/xi-forum-sydney-2024-audience-34-scaled.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/06\/xi-forum-sydney-2024-audience-34-scaled.jpg 2560w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/06\/xi-forum-sydney-2024-audience-34-300x200.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/06\/xi-forum-sydney-2024-audience-34-1024x683.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/06\/xi-forum-sydney-2024-audience-34-768x512.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/06\/xi-forum-sydney-2024-audience-34-1536x1024.jpg 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/06\/xi-forum-sydney-2024-audience-34-2048x1366.jpg 2048w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/06\/xi-forum-sydney-2024-audience-34-1620x1080.jpg 1620w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t\n\t\t<div class=\"accordion-content-wrap \">\n\t\t\t<div class=\"accordion-fixed-content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading h3 color-orca\">Learn What Works in CX<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"main-content color-orca\">\n\t\t\t\t\t\t<p>Return on investment (ROI) is the ultimate goal for every customer experience program. That\u2019s why every session at the XI Forum focuses on proven strategies and measurable outcomes. This event is the perfect opportunity for customer experience professionals to learn from their peers and get applicable takeaways to bring into their own programs. Here\u2019s what you can expect:<\/p>\n\t\t\t\t\t<\/div><!-- .main-content -->\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion\" aria-label=\"Accordion Content Block\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item has-icon\">\n\t\t\t\t\t\t\t<div class=\"accordion-item-header\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item-icon-wrap\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"80\" height=\"81\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/user-graph-icon.svg\" class=\"accordion-item-icon\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h4 class=\"accordion-item-title color-orca\">Full Customer Perspectives\t\t\t\t\t\t\t\t\t<button class=\"accordion-item-toggle\" aria-expanded=\"false\" aria-controls=\"accordion-1-item-1\">\n\t\t\t\t\t\t\t\t\t\t<!-- <span class=\"screen-reader-text\">Toggle Full Customer Perspectives<\/span> -->\n\n\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-item-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t<svg\n\t height=\"13px\" width=\"13px\"\t\tclass=\"icon arrow\"\n\t aria-hidden=\"true\"\t\trole=\"img\">\n\t\t<title id=\"title-expand-55586\">\n\t\t\tExpand\t\t<\/title>\n\n\t\t\n\t\t\t\t\t<use xlink:href=\"#arrow\"><\/use>\n\t\t\n\t<\/svg>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"accordion-1-item-1\" class=\"accordion-item-content\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t<h6 class=\"color-orca\"><\/h6>\n\t\t\t\t\t\t\t\t<p class=\"color-orca\">Learn how to get more from your CX program by going beyond traditional feedback methods and leveraging call centre data, social comments, and other untapped signals.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item has-icon\">\n\t\t\t\t\t\t\t<div class=\"accordion-item-header\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item-icon-wrap\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"81\" height=\"81\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/search-data-2.png\" class=\"accordion-item-icon\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h4 class=\"accordion-item-title color-orca\">Actionable Insights\t\t\t\t\t\t\t\t\t<button class=\"accordion-item-toggle\" aria-expanded=\"false\" aria-controls=\"accordion-1-item-2\">\n\t\t\t\t\t\t\t\t\t\t<!-- <span class=\"screen-reader-text\">Toggle Actionable Insights<\/span> -->\n\n\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-item-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t<svg\n\t height=\"13px\" width=\"13px\"\t\tclass=\"icon arrow\"\n\t aria-hidden=\"true\"\t\trole=\"img\">\n\t\t<title id=\"title-expand-43081\">\n\t\t\tExpand\t\t<\/title>\n\n\t\t\n\t\t\t\t\t<use xlink:href=\"#arrow\"><\/use>\n\t\t\n\t<\/svg>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"accordion-1-item-2\" class=\"accordion-item-content\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t<h6 class=\"color-orca\"><\/h6>\n\t\t\t\t\t\t\t\t<p class=\"color-orca\">Get practical guidance on turning raw data into meaningful insights for your organisations.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item has-icon\">\n\t\t\t\t\t\t\t<div class=\"accordion-item-header\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-item-icon-wrap\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"80\" height=\"80\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/01\/steps-flag.png\" class=\"accordion-item-icon\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h4 class=\"accordion-item-title color-orca\">Smarter Strategies\t\t\t\t\t\t\t\t\t<button class=\"accordion-item-toggle\" aria-expanded=\"false\" aria-controls=\"accordion-1-item-3\">\n\t\t\t\t\t\t\t\t\t\t<!-- <span class=\"screen-reader-text\">Toggle Smarter Strategies<\/span> -->\n\n\t\t\t\t\t\t\t\t\t\t<span class=\"accordion-item-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\n\t<svg\n\t height=\"13px\" width=\"13px\"\t\tclass=\"icon arrow\"\n\t aria-hidden=\"true\"\t\trole=\"img\">\n\t\t<title id=\"title-expand-24732\">\n\t\t\tExpand\t\t<\/title>\n\n\t\t\n\t\t\t\t\t<use xlink:href=\"#arrow\"><\/use>\n\t\t\n\t<\/svg>\n\n\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div id=\"accordion-1-item-3\" class=\"accordion-item-content\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t<h6 class=\"color-orca\"><\/h6>\n\t\t\t\t\t\t\t\t<p class=\"color-orca\">See how some of the world\u2019s most customer-centric brands are making thoughtful adjustments that deliver better outcomes for their customers.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div><!-- .accordion-content-wrap -->\n\t<\/div><!-- .container.display-flex -->\n<\/section><!-- .accordion-block -->\n\n\n<section id=\"block-c0764ab28536b09a1204816dfcb9708f\" class=\"content-block single-paragraph-block alignwide no-background\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading \">See the Forum in Action<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content \"><p><span style=\"font-weight: 400\">Check out highlights from last year\u2019s event and hear from attendees who left with clear next steps for their CX programs.<\/span><\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n\n<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/972792564?h=fb95b9dbd6&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"XI Forum Sydney 2024\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>\n\n\n\n<div style=\"margin-top:75px;\"><\/div>\n\n\n\n<p id=\"speakers\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"agenda\">Agenda:<\/h2>\n\n\n<section id=\"block-3dcef7415826bddad48c9d98a7054bbc\" class=\"content-block agenda-block  alignfull bg-transparent\" style=\"\"><div class=\"container\">\n    <div class=\"agenda-items\">\n      <div class=\"agenda-item no-expand\" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">8:00am<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px dashed #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/05\/networking.jpg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\"><\/h5>\n              <h3 class=\"\">Registrations Open<\/h3>\n              <h6 class=\"color-stingray\"><\/h6>\n            <\/div>\n                      <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item no-expand\" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">8:30am<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px dashed #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/05\/coffee-1.jpg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\"><\/h5>\n              <h3 class=\"\">Breakfast<\/h3>\n              <h6 class=\"color-stingray\"><\/h6>\n            <\/div>\n                      <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item no-expand\" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">9:00am<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px solid #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/david-blakers.jpg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\">Pearl-Plaza<\/h5>\n              <h3 class=\"\">Opening Remarks<\/h3>\n              <h6 class=\"color-stingray\">David Blakers (Managing Director, Asia-Pacific)<\/h6>\n            <\/div>\n                      <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item \" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">9:15am<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px dashed #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/katherine-swintek.jpeg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\">Pearl-Plaza<\/h5>\n              <h3 class=\"\"> Let Your Data Talk: Unlocking the Power of AI-Driven CX<\/h3>\n              <h6 class=\"color-stingray\">Katherine Swintek (SVP, Product)<\/h6>\n            <\/div>\n                        <div class=\"agenda-item-description \">\n              <p>At Pearl-Plaza, we believe the future of CX lies in integration, where AI goes beyond data collection. In this new era, your data should talk to you\u2014delivering powerful, actionable insights that drive strategic decisions and measurable outcomes. Join us as Pearl-Plaza\u2019s VP of Product Strategy &amp; Growth, Katherine Swintek, showcases how our AI-powered solutions are transforming how CX leaders capture and respond to customer signals. Learn how generative AI can help you elevate your CX program, stay ahead of industry shifts, and unlock the full potential of your customer experience strategy.<\/p>\n            <\/div>\n                      <\/div>\n                    <div class=\"agenda-expand-btn\">\n          <svg width=\"11\" height=\"13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M5.24 13a.815.815 0 0 1-.596-.284L0 7.359l1.232-1.11 3.233 3.728V0h1.646v10.076l3.715-3.862L11 7.388l-5.153 5.358A.82.82 0 0 1 5.24 13Z\" fill=\"#253746\"\/><\/svg>\n          <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item \" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">9:45am<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px dashed #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Andy-Kan.jpg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\">QBE<\/h5>\n              <h3 class=\"\">Listening Beyond Surveys: QBE\u2019s Multi-Signal CX Transformation<\/h3>\n              <h6 class=\"color-stingray\">Andy Kan (Head of Customer Insights \u2013 AU &amp; NZ)<\/h6>\n            <\/div>\n                        <div class=\"agenda-item-description \">\n              <p>As the insurance industry grows more complex and customer expectations continue to evolve, CX has become more important than ever. QBE\u2019s decade-old CX program needed a revamp to stay ahead of this ever-changing landscape and keep the organisation at the forefront of customer experience. Andy Kan led a game-changing transformation, going beyond traditional surveys for a multi-signal, real-time approach that captures what customers really think\u2014before it\u2019s too late. From consumer and broker insights to social sentiment, learn how QBE is turning richer feedback into meaningful action and redefining CX in an industry that can\u2019t afford to stand still.<\/p>\n            <\/div>\n                      <\/div>\n                    <div class=\"agenda-expand-btn\">\n          <svg width=\"11\" height=\"13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M5.24 13a.815.815 0 0 1-.596-.284L0 7.359l1.232-1.11 3.233 3.728V0h1.646v10.076l3.715-3.862L11 7.388l-5.153 5.358A.82.82 0 0 1 5.24 13Z\" fill=\"#253746\"\/><\/svg>\n          <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item no-expand\" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">10:15am<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px solid #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/05\/coffee-1.jpg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\"><\/h5>\n              <h3 class=\"\">Morning Break<\/h3>\n              <h6 class=\"color-stingray\"><\/h6>\n            <\/div>\n                      <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item \" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">10:50am<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px solid #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/gillian-and-justin.jpg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\">Pearl-Plaza<\/h5>\n              <h3 class=\"\">Making Integrated CX Work: The Intelligence Behind the Experience<\/h3>\n              <h6 class=\"color-stingray\">Gillian Mackay (Head of Consulting, APAC) + Justin Rehayem (Senior Director, Spotlight Delivery)<\/h6>\n            <\/div>\n                        <div class=\"agenda-item-description \">\n              <p>Last year, we introduced the what of Integrated CX\u2014this year, we&#039;re unpacking the how. Join Gillian Mackay and Justin Rehayem from Pearl-Plaza for a behind-the-scenes look at the technical engine that powers Integrated CX. From mapping diverse signals across the customer journey to applying best-in-class Natural Language Understanding (NLU), this session breaks down the AI logistics and platform design that turn raw feedback into real-time, unified insights. If you&#039;re ready to move from vision to execution, this is where it gets real.<\/p>\n            <\/div>\n                      <\/div>\n                    <div class=\"agenda-expand-btn\">\n          <svg width=\"11\" height=\"13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M5.24 13a.815.815 0 0 1-.596-.284L0 7.359l1.232-1.11 3.233 3.728V0h1.646v10.076l3.715-3.862L11 7.388l-5.153 5.358A.82.82 0 0 1 5.24 13Z\" fill=\"#253746\"\/><\/svg>\n          <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item \" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">11:20am<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px dashed #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/terence-priggen.jpeg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\">New Zealand Post<\/h5>\n              <h3 class=\"\">Navigating the CX Maze: Strategies for Measurable Success<\/h3>\n              <h6 class=\"color-stingray\">Terence Priggen (Voice of Customer &amp; Insights Lead)<\/h6>\n            <\/div>\n                        <div class=\"agenda-item-description \">\n              <p>In this interactive session, NZ Post&#039;s VoC &amp; Insights Lead, Terence Priggen, will discuss how his team helped translate insights into an impactful business strategy. Hear about NZ Post&#039;s transformative journey as they navigate the complexities of B2C and C2C dynamics, turning CX investments into tangible business growth for their customers (and themselves).<\/p>\n            <\/div>\n                      <\/div>\n                    <div class=\"agenda-expand-btn\">\n          <svg width=\"11\" height=\"13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M5.24 13a.815.815 0 0 1-.596-.284L0 7.359l1.232-1.11 3.233 3.728V0h1.646v10.076l3.715-3.862L11 7.388l-5.153 5.358A.82.82 0 0 1 5.24 13Z\" fill=\"#253746\"\/><\/svg>\n          <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item \" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">11:50am<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px dashed #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/jason-katsambiris-300x300-1.jpeg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\">Aesop<\/h5>\n              <h3 class=\"\">What Aesop Learned About CX and Business Performance (and the Improvements That Followed)<\/h3>\n              <h6 class=\"color-stingray\">Jason Katsambiris (Voice of the Customer Program Manager)<\/h6>\n            <\/div>\n                        <div class=\"agenda-item-description \">\n              <p>Transforming CX and using simple insights to drive meaningful outcomes. Jason Katsambiris, Global Program Manager at Aesop, will unpack this opportunity and share how his team is bridging the gap between customer experience and measurable business impact. In this session, Jason will showcase Aesop\u2019s approach to building a compelling CX business case, engaging the organisation around data, and driving lasting change.<\/p>\n            <\/div>\n                      <\/div>\n                    <div class=\"agenda-expand-btn\">\n          <svg width=\"11\" height=\"13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M5.24 13a.815.815 0 0 1-.596-.284L0 7.359l1.232-1.11 3.233 3.728V0h1.646v10.076l3.715-3.862L11 7.388l-5.153 5.358A.82.82 0 0 1 5.24 13Z\" fill=\"#253746\"\/><\/svg>\n          <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item no-expand\" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">12:20pm<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px solid #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/05\/lunch.jpg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\"><\/h5>\n              <h3 class=\"\">Lunch Break<\/h3>\n              <h6 class=\"color-stingray\"><\/h6>\n            <\/div>\n                      <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item \" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">1:25pm<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px solid #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/loren-glen.jpg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\">Sport New Zealand<\/h5>\n              <h3 class=\"\">From the Sidelines to the Spotlight: Using Participant Feedback to Shape the Future of Sport<\/h3>\n              <h6 class=\"color-stingray\">Loren Howson (Research &amp; Insights Lead) + Glenn McCarty (Senior Researcher)<\/h6>\n            <\/div>\n                        <div class=\"agenda-item-description \">\n              <p>Supporting 25+ national sporting organisations, Sport NZ faces a complex challenge: ensuring its Voice of Participant (VoP) drives positive impact at all levels\u2014from local clubs to broad, national, sport-agnostic initiatives. This session dives into real-world examples of how Sport NZ is helping these sporting bodies with unique and varied challenges. With learnings from netball, cricket, bowls, and more, this presentation will showcase how feedback is driving change and helping Sport NZ and its partners deliver on their strategic intent\u2014providing quality experiences to grow and sustain sport participation in New Zealand.<\/p>\n            <\/div>\n                      <\/div>\n                    <div class=\"agenda-expand-btn\">\n          <svg width=\"11\" height=\"13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M5.24 13a.815.815 0 0 1-.596-.284L0 7.359l1.232-1.11 3.233 3.728V0h1.646v10.076l3.715-3.862L11 7.388l-5.153 5.358A.82.82 0 0 1 5.24 13Z\" fill=\"#253746\"\/><\/svg>\n          <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item \" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">1:55pm<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px dashed #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/03\/Gayle_McGuide.jpg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\">Cbus Super<\/h5>\n              <h3 class=\"\">From Compliance to Connection: How CBUS Super Is Redefining Member Experience<\/h3>\n              <h6 class=\"color-stingray\">Gayle McGuire (Experience Insights Manager)<\/h6>\n            <\/div>\n                        <div class=\"agenda-item-description \">\n              <p>At CBUS Super, members have always been the foundation of the fund\u2019s success. And about 3 years ago, the team recognised the need to elevate their Voice of Customer program to better align with the evolving business landscape and member expectations. With a focus on integrating new data, securing executive buy-in, and refining metrics, the collective effort at CBUS Super is driving meaningful change across the business. Learn how the organisation is expanding its feedback systems, streamlining data flows, and creating a dedicated CX function to listen and act on member insights, build loyalty, and support both business and member outcomes for years to come.<\/p>\n            <\/div>\n                      <\/div>\n                    <div class=\"agenda-expand-btn\">\n          <svg width=\"11\" height=\"13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M5.24 13a.815.815 0 0 1-.596-.284L0 7.359l1.232-1.11 3.233 3.728V0h1.646v10.076l3.715-3.862L11 7.388l-5.153 5.358A.82.82 0 0 1 5.24 13Z\" fill=\"#253746\"\/><\/svg>\n          <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item \" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">2:25pm<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px dashed #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Shannon-McKay.jpg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\">MLC Life Insurance<\/h5>\n              <h3 class=\"\">A Blueprint For Executive Sponsorship in CX: Gaining Executive Support To Build a Customer-Centric Culture<\/h3>\n              <h6 class=\"color-stingray\">Shannon McKay (General Manager, Customer Experience and Marketing)<\/h6>\n            <\/div>\n                        <div class=\"agenda-item-description \">\n              <p>Executive sponsorship and buy-in are essential for the success of any CX program, playing a crucial role in fostering a strong customer-centric culture. In this session, Shannon McKay, General Manager, Customer Experience and Marketing at MLC, will share her extensive expertise in securing and sustaining executive engagement to embed CX at the heart of business strategy. With deep experience in both the financial industry and customer experience, Shannon will outline key strategies for aligning senior leadership with customer-focused goals, ensuring CX remains a top priority across the organisation. This session will provide practical steps to cultivate a customer-first mindset at all levels, leveraging executive sponsorship to drive CX maturity and long-term success. Through real-world examples, attendees will gain actionable insights on championing CX within their organisations and creating lasting cultural change.<\/p>\n            <\/div>\n                      <\/div>\n                    <div class=\"agenda-expand-btn\">\n          <svg width=\"11\" height=\"13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M5.24 13a.815.815 0 0 1-.596-.284L0 7.359l1.232-1.11 3.233 3.728V0h1.646v10.076l3.715-3.862L11 7.388l-5.153 5.358A.82.82 0 0 1 5.24 13Z\" fill=\"#253746\"\/><\/svg>\n          <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item no-expand\" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">2:55pm<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px solid #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/05\/coffee-1.jpg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\"><\/h5>\n              <h3 class=\"\">Afternoon Break<\/h3>\n              <h6 class=\"color-stingray\"><\/h6>\n            <\/div>\n                      <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item \" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">3:30pm<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px solid #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/04\/tony-reiner.jpg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\">Storage King<\/h5>\n              <h3 class=\"\">Winning on Experience: The Storage King Journey from Building The Business Case for CX to Achieving Experience Leadership<\/h3>\n              <h6 class=\"color-stingray\">Tony Skallias (Group Marketing Manager) + Reiner Low (CFO)<\/h6>\n            <\/div>\n                        <div class=\"agenda-item-description \">\n              <p>What does it take to convince a CFO that CX isn\u2019t just a \u201cnice to have\u201d but a revenue-driving powerhouse? Join Tony Skallias (Group Marketing Manager) and Reiner Low (Chief Financial Officer) from Storage King as they reveal how they built a business case for CX investment, secured executive buy-in, and proved the direct link between NPS, customer satisfaction, and revenue growth. From journey mapping to pricing strategy, they\u2019ll break down how Storage King is shifting from competing on price to winning on experience\u2014and how you can do the same.<\/p>\n            <\/div>\n                      <\/div>\n                    <div class=\"agenda-expand-btn\">\n          <svg width=\"11\" height=\"13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M5.24 13a.815.815 0 0 1-.596-.284L0 7.359l1.232-1.11 3.233 3.728V0h1.646v10.076l3.715-3.862L11 7.388l-5.153 5.358A.82.82 0 0 1 5.24 13Z\" fill=\"#253746\"\/><\/svg>\n          <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item \" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">4:00pm<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px dashed #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2025\/02\/Nathan-Kelk.jpg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\">Chargrill Charlie&#039;s<\/h5>\n              <h3 class=\"\">Turning Insights into Foresights: The Chargrill Charlie\u2019s Story <\/h3>\n              <h6 class=\"color-stingray\">Nathan Kelk (CEO)<\/h6>\n            <\/div>\n                        <div class=\"agenda-item-description \">\n              <p>What happens when a family-run brand steps into a portfolio of 600+ restaurants and doubles its size? For Chargrill Charlie\u2019s, it meant learning to listen differently \u2014 catching rich, detailed feedback from customers they\u2019d never met face-to-face and using it to predict what\u2019s next. In a world where more orders come through apps than in person, Nathan Kelk, CEO, will share how Chargrill Charlie\u2019s is embracing a 360-degree view, shifting mindsets, and turning everyday insights into future-proof strategies \u2014 all while staying true to the brand\u2019s humble roots.<\/p>\n            <\/div>\n                      <\/div>\n                    <div class=\"agenda-expand-btn\">\n          <svg width=\"11\" height=\"13\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M5.24 13a.815.815 0 0 1-.596-.284L0 7.359l1.232-1.11 3.233 3.728V0h1.646v10.076l3.715-3.862L11 7.388l-5.153 5.358A.82.82 0 0 1 5.24 13Z\" fill=\"#253746\"\/><\/svg>\n          <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item no-expand\" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">4:30pm<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px dashed #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/07\/david-blakers.jpg\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\">Pearl-Plaza<\/h5>\n              <h3 class=\"\">Closing Remarks<\/h3>\n              <h6 class=\"color-stingray\">David Blakers (Managing Director, Asia-Pacific)<\/h6>\n            <\/div>\n                      <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n      <div class=\"agenda-item no-expand\" expanded=\"false\">\n        <div class=\"agenda-time\">\n          <h3 class=\"color-tsunami\">4:45pm<\/h3>\n        <\/div>\n        <div class=\"agenda-content border-tsunami\" style=\"border-top: 1px solid #CFD4D9;\" >\n                  <div class=\"agenda-avatar\">\n            <img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/06\/drink@2x-1.png\" alt=\"Session Image\">\n          <\/div>\n                  <div class=\"agenda-innerContent\">\n            <div class=\"agenda-item-info\">\n              <h5 class=\"color-tsunami\"><\/h5>\n              <h3 class=\"\">Networking Dinner &amp; Drinks<\/h3>\n              <h6 class=\"color-stingray\">CIRQ, Level 26, Crown Towers Sydney<\/h6>\n            <\/div>\n                      <\/div>\n                    <div class=\"agendaMarker background-tsunami\"><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/section><!-- .agenda-block -->\n\n\n<section id=\"block-14b514e2e295959a0f8929850824d1c6\" class=\"content-block icon-title-list-block alignwide no-background\" style=\"\">\n\t\t<div class=\"container icon-hero-content\">\n\n\t\t\t\n\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\n\t\t\t\n\t\t\t\t<h2 class=\"h3 \">\n\n\t\t\t\t\tWhy Attend?\n\t\t\t\t<\/h2>\n\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t<div class=\"icons container grid\">\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/03\/forum-guests-icon.png\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"color-dory\">\n\n\t\t\t\t\t\t\t\t300+ Delegates\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/03\/forum-learn-icon.png\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"color-dory\">\n\n\t\t\t\t\t\t\t\t6+ hours of Practical Learning\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/03\/forum-award-icon.png\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"color-dory\">\n\n\t\t\t\t\t\t\t\tAward-Winning Speakers\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-sm col-md col-3\">\n\n\t\t\t\t\t\t<figure>\n\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/03\/forum-hand-icon.png\" alt=\"Pearl-Plaza\" \/>\n\n\t\t\t\t\t\t\t<figcaption class=\"color-dory\">\n\n\t\t\t\t\t\t\t\tInteractive Demonstrations\n\t\t\t\t\t\t\t<\/figcaption>\n\n\t\t\t\t\t\t<\/figure>\n\n\t\t\t\t\t<\/div> <!-- .col -->\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .grid -->\n\t\t\n\t<\/section> <!-- .section -->\n\n\n\n<section id=\"block-4d4cdbf28f6a84b0dc9c6c290773e95f\" class=\"content-block single-paragraph-block u-pb-0 alignfull has-background color-as-background background-albatross\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading \">Feedback From Previous Events<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n<div class=\"content-block slider-block alignfull slider-block-normal\">\n\t\t<section id=\"slide-1\" class=\"card slider-card slider-card-normal\" style=\"\">\t\t\t\n\t\t\t<div class=\"card-meta\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"card-content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t<p class=\"card-text\">&quot;Every session offered something practical\u2014we left with ideas we could start using the next day.&quot;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/section>\n\n\t\t\n\t\t<section id=\"slide-2\" class=\"card slider-card slider-card-normal\" style=\"\">\t\t\t\n\t\t\t<div class=\"card-meta\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"card-content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t<p class=\"card-text\">&quot;The speakers were honest, relatable, and provided a lot of clarity around CX challenges.&quot;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/section>\n\n\t\t\n\t\t<section id=\"slide-3\" class=\"card slider-card slider-card-normal\" style=\"\">\t\t\t\n\t\t\t<div class=\"card-meta\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"card-content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t<p class=\"card-text\">&quot;It was a great opportunity to meet others in the industry and exchange fresh ideas.&quot;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/section>\n\n\t\t<\/div>\n\n<section id=\"block-2edb3efb2c5c08c811387bd1c2d0b509\" class=\"content-block fifty-fifty-block fifty-media-text alignfull no-background\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"682\" height=\"560\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/03\/forum-building.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/03\/forum-building.png 682w, https:\/\/inmoment.com\/wp-content\/uploads\/2022\/03\/forum-building-300x246.png 300w\" sizes=\"auto, (max-width: 682px) 100vw, 682px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">What Are the Event Details?<\/h2>\n\t\t\t\t\n\t\t\t\t<p><strong>Thursday, 5 June 2025<br \/>\n<\/strong>8:30am &#8211; 5:00pm<\/p>\n<p><strong><a href=\"https:\/\/www.crownhotels.com.au\/sydney\/crown-towers\" target=\"_blank\" rel=\"noopener\">Crown Towers Sydney<\/a><br \/>\n1 Barangaroo Avenue<br \/>\n<\/strong><strong>Sydney, 2000, NSW, Australia<\/strong><\/p>\n<p><strong>Who Should Attend:<br \/>\n<\/strong>Professionals focused on improving customer experience outcomes and growing their programs.<\/p>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n<div style=\"margin-bottom:+25px;\"><\/div>\n\n\n\n<div id=\"buy-tickets\" style=\"margin-top:90px;\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Register:<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Prices are in Australian Dollars (AUD)<\/p>\n\n\n\n<script src=\"https:\/\/events.humanitix.com\/scripts\/widgets\/inline.js\" type=\"module\"><\/script>\n<iframe loading=\"lazy\" data-checkout=\"xi-forum-sydney-2025\"><\/iframe>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<style>\n  .footer-cta-simple {\n    width: 100vw!important;\n    max-width: 100vw!important;\n    justify-content: center;\n  }\n<\/style>\n<div class=\"footer-cta-simple alignfull background-orca\">\n\t\t\t\t<p class=\"footer-cta-simple-heading color-albatross\">Got Questions?<\/p>\n\t\t\n\t\t\t\t<a href=\"mailto:infoapac@inmoment.com\" class=\"button cta footer-cta-simple-link color-albatross\">\n\t\t\t<span>Email Us<\/span>\n\t\t<\/a>\n\t\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Agenda: Register: Prices are in Australian Dollars (AUD) Got Questions? Email Us<\/p>\n","protected":false},"author":17,"featured_media":87216,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-87219","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/pages\/87219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/comments?post=87219"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/pages\/87219\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media\/87216"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media?parent=87219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}