{"id":10823,"date":"2020-01-14T00:00:00","date_gmt":"2020-01-14T00:00:00","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/resource\/the-coffee-club-brewing-a-better-experience\/"},"modified":"2022-10-12T23:39:40","modified_gmt":"2022-10-12T23:39:40","slug":"the-coffee-club-brewing-a-better-experience","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-nz\/resource\/the-coffee-club-brewing-a-better-experience\/","title":{"rendered":"The Coffee Club: Brewing a Better Experience"},"content":{"rendered":"\n<p>The Coffee Club needed a platform that would aggregate all of its customer feedback data to identify guest pain points. With Pearl-Plaza, The Coffee Club has found a partner that helps it increase satisfaction and retain customers with tailored surveys, greater context into customer stories, and insight into the root cause of key issues.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Increased end-to-end visibility of complaints for all regions, allowing franchisees to effectively reach out to dissatisfied customers and resolve issues<\/li><li>Identifies at least 30 at-risk customers each month and empowers employees to resolve issues 2-3 days faster<\/li><li>Customizes menu updates based on customer preference, upping <a href=\"https:\/\/inmoment.com\/en-nz\/xi-terms\/net-promoter-score\/\">NPS<\/a> by 20 points and increasing sales<\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":1739,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[234],"resource-type":[216],"class_list":["post-10823","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-food-service-en-nz","resource-type-case-study-en-nz"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/resource\/10823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/resource\/10823\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media\/1739"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media?parent=10823"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/industry?post=10823"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/resource-type?post=10823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}