{"id":17592,"date":"2020-10-13T18:29:52","date_gmt":"2020-10-13T18:29:52","guid":{"rendered":"https:\/\/inmoment.com\/resource\/when-comment-based-surveys-are-effective-and-when-theyre-not\/"},"modified":"2021-03-02T06:05:37","modified_gmt":"2021-03-02T06:05:37","slug":"when-comment-based-surveys-are-effective-and-when-theyre-not","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-nz\/resource\/when-comment-based-surveys-are-effective-and-when-theyre-not\/","title":{"rendered":"When Comment-Based Surveys Are Effective&#8230; And When They&#8217;re Not"},"content":{"rendered":"\n<p>Like all customer experience (CX) and employee experience (EX) initiatives, comment-based surveys have their pros\u2014and their cons. <\/p>\n\n\n\n<p>Join Dave Ensing in this Pearl-Plaza Point of View article as he walks through:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>How the goals of your greater CX program largely determine comment-based survey effectiveness<\/li><li>Which conditions set up comment-based surveys for success (backed by exclusive research)<\/li><li>How experience-minded individuals can improve comment-based surveys <\/li><\/ul>\n","protected":false},"featured_media":14654,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[200],"class_list":["post-17592","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-point-of-view-en-au-en-nz"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/resource\/17592","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/resource\/17592\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media\/14654"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/media?parent=17592"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/industry?post=17592"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-nz\/wp-json\/wp\/v2\/resource-type?post=17592"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}