{"id":12175,"date":"2020-09-04T05:23:23","date_gmt":"2020-09-04T05:23:23","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/customer-stories\/aegon\/"},"modified":"2022-09-21T17:06:14","modified_gmt":"2022-09-21T17:06:14","slug":"aegon","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-sg\/customer-stories\/aegon\/","title":{"rendered":"Aegon"},"content":{"rendered":"\n<p>Aegon was analyzing NPS scores periodically to gauge overall customer satisfaction, and this method was simply not enough to understand and meet the needs of customers across all channels.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Moved from low NPS score of -87 to +14 after detractor callbacks <\/li><li>60% of detractor issues resolved <\/li><li>New innovative \u201cCX Lab\u201d created to train on customer intelligence<\/li><\/ul>\n","protected":false},"featured_media":29417,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[255],"region":[252],"class_list":["post-12175","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-insurance-en-sg","region-emea-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/customer-stories\/12175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/customer-stories\/12175\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/media\/29417"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/media?parent=12175"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/categories?post=12175"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/industry?post=12175"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/region?post=12175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}