{"id":12239,"date":"2020-08-27T19:21:26","date_gmt":"2020-08-27T19:21:26","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/customer-stories\/virgin-money-uk\/"},"modified":"2021-11-26T03:43:21","modified_gmt":"2021-11-26T03:43:21","slug":"virgin-money-uk","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/en-sg\/customer-stories\/virgin-money-uk\/","title":{"rendered":"Virgin Money UK"},"content":{"rendered":"\n<p>Virgin Money wants to make every step of a customer\u2019s journey from in-person transactions to digital dealings as brilliantly simple as possible. It\u2019s empowering more than 300 colleagues to be customer-obsessed by giving them real-time feedback through Pearl-Plaza.<\/p>\n\n\n\n<ul class=\"checklist wp-block-list\"><li>TNPS increased by nearly 30% in an 18-month period <\/li><li>RNPS doubled year-on-year <\/li><li>Reduced targeted monthly complaint volume by 27%<\/li><\/ul>\n","protected":false},"featured_media":536,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[273],"region":[252],"class_list":["post-12239","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-financial-services-en-sg","region-emea-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/customer-stories\/12239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/customer-stories\/12239\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/media\/536"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/media?parent=12239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/categories?post=12239"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/industry?post=12239"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/region?post=12239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}