{"id":56134,"date":"2021-06-22T17:27:39","date_gmt":"2021-06-22T17:27:39","guid":{"rendered":"https:\/\/inmoment.com\/customer-journey-analytics\/"},"modified":"2023-03-29T06:43:10","modified_gmt":"2023-03-29T06:43:10","slug":"customer-journey-analytics","status":"publish","type":"page","link":"https:\/\/inmoment.com\/en-sg\/customer-journey-analytics\/","title":{"rendered":"Customer Journey Analytics"},"content":{"rendered":"<section id=\"block-07431831f1f22ff7674a90d7d0d54da9\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignwide u-pt-100 has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Optimise your most important touchpoints<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<p>Learn where your customers get stuck, and what experiences impact loyalty.<\/p>\n<ul>\n<li>Monitor onboarding, support interactions, product experience, and pre-renewal relationship \u2014 all the key touchpoints for digital success.<\/li>\n<li>Hyper-targeted microsurveys garner high response rates and get you the info you need to take action.<\/li>\n<li>Trigger <a href=\"https:\/\/inmoment.com\/en-au\/xi-terms\/net-promoter-score\/\">NPS<\/a>, <a href=\"https:\/\/inmoment.com\/en-au\/xi-terms\/customer-satisfaction\/\">CSAT<\/a>, &amp; <a href=\"https:\/\/inmoment.com\/en-au\/xi-terms\/customer-effort-score\/\">CES<\/a> surveys from within Salesforce, Zendesk, Mixpanel, or other sources of customer data.<\/li>\n<\/ul>\n\n\t\t\t\t\t\t\t\t\t<a class=\" color-albatross cta button\" href=\"https:\/\/inmoment.com\/en-sg\/survey-software-for-customer-experience\/\"><span>See The Surveys<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Monitor-and-Improve-the-customer-journey-1.svg\" width=\"647\" height=\"391\" title=\"Monitor and Improve the customer journey 1\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-7171082da9ed5a6bbed47858a7f7741e\" class=\"content-block single-paragraph-block alignfull has-background color-as-background background-great-white\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-tsunami\">Blog article<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-dory\">Wait! What are NPS, CSAT and CES surveys exactly?<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content \"><p><a class=\"button ghost ghost-tsunami\" href=\"https:\/\/inmoment.com\/blog\/a-primer-on-3-most-important-cx-metrics-csat-nps-and-ces\/\"><span>Give Me the Details<\/span><br \/>\n<\/a><\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n<section id=\"block-224425e3befc17010740036c9e191b74\" class=\"content-block fifty-fifty-block fifty-media-text alignwide has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1304\" height=\"836\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/CXI-Feedback-Tab-with-Magnified-Tag-Price-1-1.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/CXI-Feedback-Tab-with-Magnified-Tag-Price-1-1.png 1304w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/CXI-Feedback-Tab-with-Magnified-Tag-Price-1-1-300x192.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/CXI-Feedback-Tab-with-Magnified-Tag-Price-1-1-1024x656.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/CXI-Feedback-Tab-with-Magnified-Tag-Price-1-1-768x492.png 768w\" sizes=\"auto, (max-width: 1304px) 100vw, 1304px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Eliminate avoidable churn.<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li>Close the loop with customers in our platform or use your system of record.<\/li>\n<li>Identify seeds of churn early. Act quickly to keep the relationship on track.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-22dc1a1df8b0a91c441ea779ba828ba6\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignwide has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Take strategic action to improve the customer journey.<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<p>Understand why your customers love you or don\u2019t \u2014 at scale.<\/p>\n<ul>\n<li>Get deeper insights into your data\u2013 without a data analyst. Our easy, elegant dashboard lets anyone on your team slice &amp; dice the data by your business drivers.<\/li>\n<li>Create unlimited custom tags that match the words you define, or let machine learning tell you what your customers are talking about and how they feel. As responses come in, auto-categorising feedback helps you surfaces issues, prioritise product improvements, or identify who should follow up.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/image-48.svg\" width=\"622\" height=\"424\" title=\"image 48\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n<style>\n  .midpage-cta {\n    display: flex; \n    align-items: center; \n    justify-content: center; \n    padding: 30px 0;\n    flex-wrap: wrap;\n  }\n  \n  .paragraph {\n    margin-right: 10px;\n  }\n  \n  .button {\n    margin-left: 10px;\n  }\n  \n  @media (max-width: 430px) {\n    .button {\n      margin: 0;\n    }\n    \n    .paragraph {\n      margin: 0 0 10px;\n    }\n    \n    .midpage-cta {\n      flex-direction: column;\n    }\n  }\n<\/style>\n\n<div class=\"midpage-cta alignfull background-great-white\">\n  <div class=\"paragraph\">\n    <p>Contact our sales team!<\/p>\n  <\/div>\n  <div>\n    <a href=\"https:\/\/inmoment.com\/en-sg\/free-trial\/\" target=\"\" class=\"button background-tsunami color-albatross\" rel=\"noopener\">\n\t    <span>Get a Free 30 day Trial<\/span>\n    <\/a>\n  <\/div>\n<\/div>\n\n\n<section id=\"block-6c9db5cf3db983dd77542ab8c7d776ea\" class=\"content-block fifty-fifty-block fifty-media-text alignwide has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1312\" height=\"882\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Custom-Dashboard-with-monocle-for-prod-teams-1-1-1.png\" class=\"fifty-image\" alt=\"NPs, CES, CSAT Dashboards for CX teams\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Custom-Dashboard-with-monocle-for-prod-teams-1-1-1.png 1312w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Custom-Dashboard-with-monocle-for-prod-teams-1-1-1-300x202.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Custom-Dashboard-with-monocle-for-prod-teams-1-1-1-1024x688.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Custom-Dashboard-with-monocle-for-prod-teams-1-1-1-768x516.png 768w\" sizes=\"auto, (max-width: 1312px) 100vw, 1312px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Never miss a trend<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<p>Set up custom dashboards and trend reports for every team.<\/p>\n<ul>\n<li>Alerts notify you and your team when customer sentiment shifts.<\/li>\n<li>Surface issues, prioritise product improvements, and route for follow-up.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-4f7e40fc9691e223c9cabecbf603f971\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignwide has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid text-left \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Customer profile and timeline show you how your relationship is changing.<\/h2>\n\t\t\t\t\n\t\t\t\t<hr style=\"border: 1px solid #EDF0F1; margin: 0 0 1.5rem;\" \/>\n<ul>\n<li>Get the full picture of a single survey respondent.<\/li>\n<li>See their responses over time and across the journey.<\/li>\n<li>Opt customers out of surveys.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<object data=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/06\/Customer-Profile-Full-1.svg\" width=\"581\" height=\"509\" title=\"Customer Profile Full 1\" > <\/object>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Contact our sales team! Get a Free 30 day Trial<\/p>\n","protected":false},"author":28,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-56134","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/pages\/56134","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/comments?post=56134"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/pages\/56134\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/media?parent=56134"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}