{"id":29018,"date":"2021-03-17T17:21:10","date_gmt":"2021-03-17T17:21:10","guid":{"rendered":"https:\/\/inmoment.com\/resource\/experience-excellence-operation-optimization-innovation\/"},"modified":"2024-07-24T21:53:00","modified_gmt":"2024-07-25T03:53:00","slug":"experience-excellence-operation-optimization-innovation","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-sg\/resource\/experience-excellence-operation-optimization-innovation\/","title":{"rendered":"The Pyramid of Experience Excellence: Operation, Optimisation, and Innovation"},"content":{"rendered":"\n<p>Ensuring that your brand runs smoothly is all well and good. But going about operations in a way that creates fundamentally connective experiences for customers? That&#8217;s a gold mine of success for your entire business.<\/p>\n\n\n\n<p>In her latest article, Jennifer Passini breaks down our &#8220;Pyramid of Excellence&#8221; approach that creates a stronger bottom line while also ensuring bold, innovative, and human experiences for your clientele. Learn about the three layers below!<\/p>\n","protected":false},"featured_media":29014,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[201],"class_list":["post-29018","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-point-of-view-en-au-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/resource\/29018","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/resource\/29018\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/media\/29014"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/media?parent=29018"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/industry?post=29018"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/resource-type?post=29018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}