{"id":41601,"date":"2022-03-14T00:48:46","date_gmt":"2022-03-14T00:48:46","guid":{"rendered":"https:\/\/inmoment.com\/resource\/australian-insurance-company-uses-customer-experience-transformation-to-fight-environmental-obstacles\/"},"modified":"2022-10-12T23:54:49","modified_gmt":"2022-10-12T23:54:49","slug":"australian-insurance-company-uses-customer-experience-transformation-to-fight-environmental-obstacles","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/en-sg\/resource\/australian-insurance-company-uses-customer-experience-transformation-to-fight-environmental-obstacles\/","title":{"rendered":"Australian Insurance Company Elevates Experience To Transform Its Business Around Customer Centricity"},"content":{"rendered":"\n<p>After encountering a perfect storm of regulation and environmental obstacles, this Australian Life Insurance brand implemented a range of customer experience initiatives to transform its business around customer centricity. The result? An increase in market share, a decline in lapse rates, and a dramatic improvement in <a href=\"https:\/\/inmoment.com\/en-sg\/xi-terms\/net-promoter-score\/\">NPS<\/a> across the board. Download your copy to understand the <a href=\"https:\/\/inmoment.com\/en-sg\/xi-terms\/what-is-customer-experience\/\">CX<\/a> strategy underpinning this transformation! <\/p>\n","protected":false},"featured_media":41556,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[255],"resource-type":[217],"class_list":["post-41601","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-insurance-en-sg","resource-type-case-study-en-sg"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/resource\/41601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/resource\/41601\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/media\/41556"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/media?parent=41601"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/industry?post=41601"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/en-sg\/wp-json\/wp\/v2\/resource-type?post=41601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}