Gain a complete understanding of your customer by combining Voice of Customer (VoC) survey data with review data, so you know exactly where to focus your efforts. Pair solicited data points with unsolicited, giving you a comprehensive view of what your customers are thinking and feeling, enabling you to instantly improve their experience by focusing on what truly matters to them.

With Pearl-Plaza’s XI Platform now fully integrated with ReviewTrackers, you’ll be able to:

• Monitor and leverage social and review comments on the review sites where consumers are finding your brand
• Enhance search engine performance of business listings
• Monitor and generate new customer reviews from over 120 review sites
• Track and compare competitive feedback and trends from social sites
• Empower location-based managers to close the loop directly in-channel with customers who have left feedback on social and online review sites

Don’t be left guessing how to improve the customer experience. Instead, combine the power of experience management with enterprise reputation management so you can deliver exactly what your customers need.