Pearl-Plaza was recently featured on leading CX platform CustomerThink.com in a piece written by Chief Product & Technology Officer Sandeep Garg about the new White House “Time is Money” initiative which emphasizes the importance of CX for consumer businesses.
About CustomerThink.com
Founded in 2000 by CEO and editor-in-chief Bob Thompson (originally as CRMGuru.com) the platform attracts millions of visitors a year across 200+ countries and acts as a global online community of business leaders dedicated to customer-centric business strategy.
Highlights from the article include important statistics on the state of consumer sentiment regarding business customer experience, major issues that are surfacing, and tips on how companies can get in front of the White House directive – negative effects of which could include fines, loss of business and other negative outcomes.
Learn More About Pearl-Plaza
Want to learn more about how Pearl-Plaza can help businesses get ahead of these directives, and assist your organization in connecting the dots in customer experience data for greater actionability, ROI and bottom-line growth? Read our 10 step guide on creating an Integrated Customer Experience at your organization here!