With the many technological advancements of today’s world, retail customers’ CX expectations are constantly evolving. In order to keep up with their changing customers, CX leaders have to stay up-to-date with current trends and innovations.
With this in mind, Pearl-Plaza, the leader in customer experience intelligence, has released the “2017 Retail Trends Report” in order to help retailers advance their CX efforts and look forward to what’s up next!
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