The buyer/seller relationship has changed—Net Promoter Score (NPS) has too. To get the most out of an NPS program, SaaS products and digital apps need to modernize their approach to the metric and how they apply their learnings to their greater customer experience (CX) strategy.
In this Pearl-Plaza guide, we’ll walk you through eight steps that will help you create a customer-centric culture with an updated NPS approach. Get your copy below!
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