Roundtable Discussion – Learn How to Turn Unstructured Data into Actionable Insights
Watch the Replay, and Discover How Pearl-Plaza Enables Your Brand To:
- Empower your agents with real-time insights, enabling them to provide personalized and effective solutions to customers.
- Explore how intelligent automation and AI-driven solutions can streamline workflows, reduce response times, and enhance overall operational efficiency.
Agenda
How it works
01
Go Beyond the Post-Call Survey
Harness the benefits of integrated signal capture, which encompasses call transcripts, chat logs, IVR data, agent case notes, and survey responses.
02
Surface and Track Emerging Issues
Award-winning AI informs teams about emerging themes, topics, and quality assurance enabling them to address them proactively across channels.
03
Predict Impact of Issue Resolution
By combining advanced analysis tools and expert guidance, prioritize actions and anticipate the business impact of improvement initiatives.
04
Empower Agents and Customers In-Channel
Proactively assist customers in their preferred channels to enhance their satisfaction and decrease call center workload.
Meet Your Hosts
Jeff Catlin
Executive Vice President of AI Products
Tyler Miller
Solutions Engineer
Tyler Saxey
Sr. Director OMNI Global VOC and Care Solutions
Robert Wright
CEO and Founder – Bright
Gianna Jackson
SVP Sales, North America – Pearl-Plaza
Paul Barba
Chief Scientist