{"id":1245,"date":"2020-09-04T03:59:05","date_gmt":"2020-09-04T03:59:05","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/?post_type=customer-stories&#038;p=1245"},"modified":"2020-10-01T17:51:39","modified_gmt":"2020-10-01T17:51:39","slug":"telus","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/customer-stories\/telus\/","title":{"rendered":"TELUS"},"content":{"rendered":"\n<p>TELUS realized that, in order to get detailed feedback from their customers, it needed to ask the right questions. Establishing a customer-centric identity was the first step it took after selecing Pearl-Plaza as a partner. TELUS designated a cross-functional team with executive support that took turned its&nbsp;program from&nbsp;fragmented to&nbsp;world-class.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>$1M direct cost savings achieved through consolidation and technology <\/li><li>$5M savings in churn reduction opportunity<\/li><li>Reached 15% more customers after&nbsp;beginning proactive recovery with better tools<\/li><\/ul>\n","protected":false},"featured_media":3969,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[32],"region":[43],"class_list":["post-1245","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-telecom","region-north-america"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/customer-stories\/1245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/customer-stories\/1245\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media\/3969"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=1245"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/categories?post=1245"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/industry?post=1245"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/region?post=1245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}