{"id":24872,"date":"2021-06-18T17:13:13","date_gmt":"2021-06-18T17:13:13","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=customer-stories&#038;p=24872"},"modified":"2021-06-18T20:06:19","modified_gmt":"2021-06-18T20:06:19","slug":"pandadoc","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/customer-stories\/pandadoc\/","title":{"rendered":"PandaDoc"},"content":{"rendered":"\n<p>PandaDoc enables teams to create impressive documents in minutes and get them e-signed in a snap. The product team uses in-app NPS and PSAT surveys to monitor customer sentiment and improve product experience. In addition, Pearl-Plaza email CSAT surveys that are triggered by Zendesk help PandaDoc to understand and improve support agent skills. <br><br>\u201cThe impact of Pearl-Plaza technology on our direction and culture has been huge. It has kept us dead honest about where we need to improve, and helps us stay laser-focused. We tackle the big hairy problems, as well as the quick wins.\u201d <br>&#8211; Head of User Research, PandaDoc<\/p>\n","protected":false},"featured_media":26077,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[34,580],"region":[],"class_list":["post-24872","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-b2b","industry-technology"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/customer-stories\/24872","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/customer-stories\/24872\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media\/26077"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=24872"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/categories?post=24872"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/industry?post=24872"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/region?post=24872"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}