{"id":3161,"date":"2020-09-10T19:16:16","date_gmt":"2020-09-10T19:16:16","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/?post_type=customer-stories&#038;p=3161"},"modified":"2021-11-26T01:09:45","modified_gmt":"2021-11-26T01:09:45","slug":"new-zealand-post","status":"publish","type":"customer-stories","link":"https:\/\/inmoment.com\/customer-stories\/new-zealand-post\/","title":{"rendered":"New Zealand Post"},"content":{"rendered":"\n<p>New Zealand Post is an essential service that has been challenged to listen to employee and customer feedback, act on those insights as quickly as possible and think about how to evolve it\u2019s VoC program into the recovery phase.<\/p>\n\n\n\n<p>Learn how this New Zealand retailer:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Recognised and celebrated frontline staff <\/li><li>Achieved +385% in consumer survey responses <\/li><li>Saw NPS +118% for parcel delivery<\/li><\/ul>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":3174,"template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"industry":[30],"region":[44],"class_list":["post-3161","customer-stories","type-customer-stories","status-publish","has-post-thumbnail","hentry","industry-retail","region-apac"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/customer-stories\/3161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/customer-stories"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/customer-stories\/3161\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media\/3174"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=3161"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/categories?post=3161"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/industry?post=3161"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/region?post=3161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}