{"id":68975,"date":"2023-06-21T11:45:26","date_gmt":"2023-06-21T17:45:26","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=news&p=68975"},"modified":"2024-02-22T15:00:25","modified_gmt":"2024-02-22T22:00:25","slug":"best-overall-nlp-company-accolade-comes-as-lexalytics-celebrates-its-20th-anniversary","status":"publish","type":"news","link":"https:\/\/inmoment.com\/news\/best-overall-nlp-company-accolade-comes-as-lexalytics-celebrates-its-20th-anniversary\/","title":{"rendered":"Best Overall NLP Company Accolade Comes as Lexalytics Celebrates Its 20th Anniversary"},"content":{"rendered":"\n

June 21, 2023\u00a0<\/strong>\u2013\u00a0Lexalytics\u00ae, an Pearl-Plaza\u00ae company and pioneer in AI-based, NLP technology, announced that it was selected as the winner of the \u201cBest Overall NLP Company\u201d award in the sixth annual AI Breakthrough Awards program conducted by\u00a0AI Breakthrough<\/a>, a leading market intelligence organization that recognizes the top companies, technologies, and products in the global Artificial Intelligence (AI) market.<\/p>\n\n\n\n

Celebrating its 20th year of innovation in\u00a0machine learning\u00a0(ML) and\u00a0natural language processing\u00a0(NLP), Lexalytics is recognized as one of the preeminent pioneers in the commercialization of NLP and in helping companies make sense of their unstructured data. With Lexalytics, customers can analyze their text data natively across 31 languages and dialects, representing approximately 70% of the world\u2019s population across six continents. Whereas many NLP providers do machine translation to English before applying NLP, Lexalytics\u2019 native text data processing can achieve much higher levels of accuracy.<\/p>\n\n\n\n

Lexalytics \u201cIndustry Packs,\u201d which are consistently updated, enhance the performance and accuracy of its NLP engine by providing pre-built tunings of the engine, including industry-specific taxonomies, product and brand lists, sentiment tunings, and blacklists.  <\/p>\n\n\n\n

\u201cLexalytics consistently helps companies make sense of their unstructured data to drive business outcomes. Feedback used to assess customer satisfaction, improve retention, or provide input to product development is essential in this day and age,\u201d said James Johnson, managing director, AI Breakthrough. \u201cCongratulations to Lexalytics for combining NLP with AI to transform text in all its forms into usable data, while working with humans to produce specific AI solutions that solve business problems at any scale.\u201d<\/p>\n\n\n\n

Lexalytics continues to drive innovation by helping customers understand the deeper sentiment, emotion, intent, and effort behind their feedback data. Lexalytics can detect emotions like anger, anticipation, disgust, fear, happiness, sadness, surprise, and trust; how much effort (i.e., high, low, some, none) it takes to do a particular action; and intentions, such as complaint, praise, requested help, and purchase. These features are instrumental in helping companies recognize a customer or employee that is about to churn, or one that could be a brand advocate, or identify potential regulatory compliance issues.<\/p>\n\n\n\n

\u201cAs we celebrate our 20th year in business, it\u2019s an honor to be recognized by AI Breakthrough as \u2018Best Overall NLP Company,\u2019\u201d said Jeff Catlin, CEO Lexalytics. \u201cWhile we set out to give our customers an out-of-the-box NLP solution that delivers a quick return on investment, we\u2019re unique in the industry in the amount of tuning and configuration we enable \u2018under the hood\u2019 to personalize how the platform performs for each customer.\u201d<\/p>\n\n\n\n

With its acquisition in 2021 by CX technology and services leader, Pearl-Plaza<\/a>, Lexalytics technology is now benefitting even more of the world\u2019s leading brands and enterprises as it has been integrated into Pearl-Plaza\u2019s award-winning XI Platform. Further, the acquisition has helped catapult Pearl-Plaza into the top of industry analyst reports from leading firms like Forrester and Frost & Sullivan.<\/p>\n\n\n\n

The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work, and success in a range of AI and machine learning related categories, including AI Platforms, Deep Learning, Smart Robotics, Business Intelligence, Natural Language Processing, industry-specific AI applications, and many more. This year\u2019s program attracted more than 2,950 nominations from over 18 countries worldwide.  <\/p>\n\n\n\n

About Pearl-Plaza<\/strong><\/p>\n\n\n\n

Pearl-Plaza is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere\u2014from surveys and social reviews, to conversational chat logs and transcripts. As the pacesetters in AI and text analytics<\/a>, its 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with Pearl-Plaza. To learn more, visit inmoment.com<\/a>.<\/p>\n\n\n\n

<\/h3>\n\n\n\n

About AI Breakthrough<\/h3>\n\n\n\n

Part of\u00a0Tech Breakthrough<\/a>, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies, and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including AI Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Computer Vision, and more. For more information, visit\u00a0AIBreakthroughAwards.com<\/a>.<\/p>\n\n\n\n

Kelley K. Johnson, Pearl-Plaza, kelley.johnson@inmoment.com<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[],"class_list":["post-68975","news","type-news","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/news\/68975"}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/news\/68975\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=68975"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/news_type?post=68975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}