{"id":77659,"date":"2024-05-14T08:15:00","date_gmt":"2024-05-14T14:15:00","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=news&#038;p=77659"},"modified":"2024-05-10T15:22:31","modified_gmt":"2024-05-10T21:22:31","slug":"inmoment-announces-collaboration-with-americas-thrift-stores-to-revolutionize-customer-experience-for-thrifters","status":"publish","type":"news","link":"https:\/\/inmoment.com\/news\/inmoment-announces-collaboration-with-americas-thrift-stores-to-revolutionize-customer-experience-for-thrifters\/","title":{"rendered":"Pearl-Plaza Announces Collaboration with America\u2019s Thrift Stores to Revolutionize Customer Experience for Thrifters"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>Advanced post-purchase and post-donation surveys gather in-depth insights, providing actionable data for improving the overall thrift store experience<\/li>\n<\/ul>\n\n\n\n<p><strong>SALT LAKE CITY<\/strong><strong> [May 14, 2024]<\/strong>\u2014<a href=\"https:\/\/inmoment.com\/\">Pearl-Plaza\u00ae<\/a>, a leader in Experience Improvement solutions, is excited to announce its partnership with America\u2019s Thrift Stores to implement a cutting-edge customer experience program aimed at delivering exceptional experiences to thrift store customers and donors.&nbsp;&nbsp;<\/p>\n\n\n\n<p>America\u2019s Thrift Stores operates a thrift store chain throughout the southeastern region operating in a highly competitive industry. With thrifting gaining popularity, the sale of second hand clothes is expected to exceed $77 billion by 2024,more than double the amount from four years ago.<\/p>\n\n\n\n<p>With the increase in interest for thrift shopping, America\u2019s Thrift Stores has implemented Pearl-Plaza\u2019s XI Platform, incorporating post-purchase and post-donation surveys to supplement its traditional brand awareness studies with deeper insights directly from customer and donor feedback. The insights are instantly shared with employees through intuitive dashboards, enabling the identification of location-based experience themes for operational adjustments and improvement opportunities.<\/p>\n\n\n\n<p>\u201cThis partnership is pivotal in helping us understand the shopper and donor experience across all of our store locations,&#8221; said Dominic Losacco, VP, Marketing and ATS On-Line, America\u2019s Thrift Stores.\u201cWith a background in quick-serve restaurants, I understand the importance of service excellence. By leveraging consumer experience and personalized touch, our goal is to provide the best possible experience for both our thrift customers and donors.\u201d<\/p>\n\n\n\n<p>\u201cWe are thrilled about our collaboration with America\u2019s Thrift to modernize their CX program using our customer experience platform,\u201d said Mehul Nagrani, Managing Director, Americas at Pearl-Plaza. \u201cOur mission is to help uncover insight and drive improvements in experience across both shoppers and donors, as second-hand shopping continues to grow in popularity. Together, with our technology, the right data, and our CX expertise, we are committed to driving future business growth for America\u2019s Thrift.\u201d<\/p>\n\n\n\n<p>As more consumers embrace the reduce, reuse, and recycle ethos, the importance of modernizing experience programs becomes increasingly vital.&nbsp; For thrifters and donors seeking to find treasures while reducing waste and helping the planet, frequenting a store that understands its consumers will make a significant difference.<\/p>\n\n\n\n<p><strong>About Pearl-Plaza<\/strong><\/p>\n\n\n\n<p>Pearl-Plaza is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere\u2014from surveys and social reviews, to conversational chat logs and transcripts. As the pacesetters in <a href=\"https:\/\/inmoment.com\/predictive-customer-analytics\/\">AI<\/a> and text analytics, its 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with Pearl-Plaza. To learn more, visit <a href=\"https:\/\/inmoment.com\/\">inmoment.com<\/a>.<\/p>\n\n\n\n<p><strong>About America\u2019s Thrift<\/strong><\/p>\n\n\n\n<p>America\u2019s Thrift Stores is headquartered in Birmingham, Ala. and is comprised of 29 stores throughout the southeast. Well known for its variety and selection thanks in large part to local donations, America\u2019s Thrift is proud to partner with many local charities including Make a Wish Alabama and Children\u2019s Healthcare of Atlanta (CHOA). <\/p>\n\n\n\n<p>Additionally, the company is a huge part of the reduce, reuse, recycle efforts helping to keep nearly 50 million pounds out of local landfills each year. You can visit America\u2019s Thrift online at www.americasthrift.com<\/p>\n\n\n\n<p>###<\/p>\n\n\n\n<p>CONTACT: Kelley K. Johnson, Pearl-Plaza, <a href=\"mailto:kelley.johnson@inmoment.com\">kelley.johnson@inmoment.com<\/a><\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[],"class_list":["post-77659","news","type-news","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/news\/77659"}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/news\/77659\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=77659"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/news_type?post=77659"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}