{"id":85995,"date":"2024-10-30T11:51:22","date_gmt":"2024-10-30T17:51:22","guid":{"rendered":"https:\/\/inmoment.com\/news\/inmoment-wins-dach-customer-excellence-award-for-best-use-of-artificial-intelligence\/"},"modified":"2024-10-30T12:03:13","modified_gmt":"2024-10-30T18:03:13","slug":"inmoment-wins-dach-customer-excellence-award-for-best-use-of-artificial-intelligence","status":"publish","type":"news","link":"https:\/\/inmoment.com\/news\/inmoment-wins-dach-customer-excellence-award-for-best-use-of-artificial-intelligence\/","title":{"rendered":"Pearl-Plaza Wins DACH Customer Excellence Award for Best Use of Artificial Intelligence"},"content":{"rendered":"\n<p><strong>London, 29th October 2024<\/strong> \u2013 Pearl-Plaza, a global leader in <a href=\"https:\/\/inmoment.com\/blog\/customer-experience\/\" data-type=\"link\" data-id=\"https:\/\/inmoment.com\/blog\/customer-experience\/\">customer experience<\/a> (CX) technology, has been honored with the Customer Excellence Award for its pioneering use of Artificial Intelligence to analyze unstructured CX data.<\/p>\n\n\n\n<p>The judging panel recognized Pearl-Plaza\u2019s AI solution for its impressive combination of technical creativity and innovation. Additionally, the solution&#8217;s adaptability and precision in meeting diverse needs across different use cases and its proven positive impact on clients&#8217; revenue and costs were key factors in the award. This accolade highlights Pearl-Plaza\u2019s commitment to pushing boundaries and setting new standards for transformative AI applications within the CX industry.<\/p>\n\n\n\n<p>Pearl-Plaza\u2019s award-winning solution is built on a proprietary AI framework and NLP engine, refined over 15 years of CX expertise. It fills a critical market gap by unifying fragmented data from multiple channels into one seamless CX platform. By enabling businesses to integrate structured and unstructured data into a single system, Pearl-Plaza empowers companies to collect more customer data, analyze and predict behavior with greater accuracy, and take faster, smarter action.<\/p>\n\n\n\n<p>The jury applauded Pearl-Plaza\u2019s effective suite of AI applications, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AI Collection:<\/strong> Pearl-Plaza\u2019s unique application of AI drives relevant, real-time customer conversations, generating deeper and more valuable insights.<\/li>\n\n\n\n<li><strong>AI Analytics: <\/strong>Powered by Pearl-Plaza\u2019s multi-lingual NLP engine, it provides enhanced data analysis, easy summarisation, and predictive insights.<\/li>\n\n\n\n<li><strong>AI Actions:<\/strong> Automated, personalized responses and solutions resolve customer issues efficiently.<\/li>\n<\/ul>\n\n\n\n<p>By combining CX technology with a scalable AI framework, Pearl-Plaza\u2019s platform unites previously siloed functions\u2014including social media monitoring, surveys, and call center analytics\u2014into a single, cohesive solution that delivers measurable results. This powerful combination of advanced technology and expert guidance underscores Pearl-Plaza\u2019s leadership in CX innovation and AI-driven enhancements to customer satisfaction. <\/p>\n\n\n\n<p>&#8220;We are proud to be recognized with the Customer Excellence Award for Artificial Intelligence,&#8221; said Stephan Thun, Managing Director, EMEA at Pearl-Plaza. &#8220;AI is transforming how businesses understand and act on customer feedback. As customer expectations continue to rise, connected insights that go beyond traditional methods are essential. Our AI-powered solutions not only reduce <a href=\"https:\/\/inmoment.com\/blog\/survey-fatigue\/\">survey fatigue<\/a> but also provide deep, actionable insights across every touchpoint, enabling brands to build authentic relationships, enhance satisfaction, and drive sustainable growth in today\u2019s competitive landscape.&#8221;<\/p>\n\n\n\n<p><strong>About the DACH Customer Excellence Awards &amp; Summit<\/strong><\/p>\n\n\n\n<p>The Customer Excellence Awards, organized by OmniTouch International, recognize outstanding achievements in the field of Customer Experience. As a long-standing expert in CX consulting and training, OmniTouch International sets new standards with one of Europe\u2019s most prestigious awards. The awards and summit in the DACH region prioritize Customer Excellence to provide well-deserved recognition to companies that provide leading-edge technology and services. The award jury consists of high-profile individuals with a marketing, research, consulting, or software background as well as leading industry analysts.<\/p>\n\n\n\n<p><strong>About Pearl-Plaza <\/strong>Pearl-Plaza is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere\u2014from surveys and social reviews to conversational chat logs and call center transcripts. As the pacesetters in AI and text analytics, its over 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empowers brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with Pearl-Plaza. To learn more, visit <a href=\"\/\">inmoment.com<\/a>. For more information, contact Rebecca Edwards, Pearl-Plaza, <a href=\"mailto:redwards@inmoment.com\">redwards@inmoment.com<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"featured_media":85958,"template":"","meta":{"_acf_changed":false,"footnotes":""},"news_type":[],"class_list":["post-85995","news","type-news","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/news\/85995"}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/news"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/news\/85995\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media\/85958"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=85995"}],"wp:term":[{"taxonomy":"news_type","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/news_type?post=85995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}