{"id":17003,"date":"2021-02-24T23:15:48","date_gmt":"2021-02-24T23:15:48","guid":{"rendered":"https:\/\/inmoment.com\/?page_id=17003"},"modified":"2021-07-02T04:35:16","modified_gmt":"2021-07-02T04:35:16","slug":"action-planning","status":"publish","type":"page","link":"https:\/\/inmoment.com\/action-planning\/","title":{"rendered":"Action Planning"},"content":{"rendered":"\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<h3 style=\"text-align: center;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-17017 size-thumbnail\" role=\"img\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/ActionPlanning-logo.svg\" alt=\"\" width=\"150\" height=\"150\"><\/h3>\n<h3 style=\"text-align: center;\">Basic action planning tools use simple calculations to move metrics\u2014but moving metrics doesn\u2019t necessarily move the needle.<\/h3>\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n<section id=\"block-602c3e702d278\" class=\"content-block pull-quote-block alignfull quote-layout alignfull has-background image-as-background background-position-center background-size-cover has-overlay-mode-\" style=\" background-image: url(https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/dots.svg)\">\t\t<div class=\"grid container\">\n\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"col col-md col-align-middle quote-content col-9\t\t\t\t\t\t\">\n\t\t\t\t\t\t\t\t\t<div class=\"quote-text quote-barracuda \">\n\t\t\t\t\t\t<h2><strong class=\"background-ursula color-albatross\">Coach takes the customer voice and creates priorities tied to the greatest return on investment: where we should put more time, energy, and effort.\u201d<\/strong><\/h2>\n\t\t\t\t\t<\/div><!-- .quote-text -->\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><!-- .quote-content -->\n\n\t\t<\/div><!-- .container -->\n\t<\/section><!-- .pull-quote-block -->\n\n\n<section id=\"block-602d63b51d1c8\" class=\"content-block single-paragraph-block alignfull has-background color-as-background background-orca\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-\"><\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-albatross\">Our Unique Approach to Experience Improvement<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n\n<div class=\"background-orca alignfull u-plr-30\" style=\"height: 1px;\">\n<div class=\"container\" style=\"border-top: solid 1px #8B3CE6;\"><\/div>\n<\/div>\n\n\n<section id=\"block-602c41172d279\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull has-background color-as-background background-orca\" style=\"\">\t<div class=\"grid \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-albatross\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-betta\">Field Coaching<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-albatross\">Empower Your Employees<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Using predictive analytics on both structured and unstructured data, Coach\u2122 identifies emerging service trends at a location level.<\/p>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"750\" height=\"527\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/FieldCoaching-ActionPlanning-e1600144732484.png\" class=\"fifty-image\" alt=\"\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-602c425a2d27b\" class=\"content-block single-paragraph-block alignfull has-background color-as-background background-orca\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-betta\">Automated Action Plans<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading color-albatross\">Every Team Needs a Great Coach<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<div class=\"single-paragraph-content color-albatross\"><p>Coach creates dynamic, proactive action plans tied to brand-specific operating procedures and revenue-generating activities.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n<section id=\"block-602c41c22d27a\" class=\"content-block fifty-fifty-block fifty-media-text alignfull has-background color-as-background background-orca\" style=\"\">\t<div class=\"grid \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"537\" height=\"570\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/08\/insights-1.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/08\/insights-1.png 537w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/08\/insights-1-283x300.png 283w\" sizes=\"(max-width: 537px) 100vw, 537px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-albatross\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-betta\">Location-Level Insights<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-albatross\">Do More With Less<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Unlike other action planning apps, Coach can make accurate recommendations even with low feedback volume.<\/p>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-602c44542737e\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignwide u-ptb-120  no-background\" style=\"\">\t<div class=\"grid \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-betta\">Customer Story<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">Revenue Growth for 25+ Consecutive Quarters <\/h2>\n\t\t\t\t\n\t\t\t\t<p>After implementing Coach and data-driven improvements, a leading global restaurant brand saw a significant increase in all key metrics in just eight months including 34% in OSAT and 4% in revenue.<\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\"button  color-albatross background-betta\" href=\"https:\/\/inmoment.com\/customer-stories\/\"><span>See More Customer Stories<\/span><\/a>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"496\" height=\"448\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/ActionPlanning_CustomerStory.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/ActionPlanning_CustomerStory.png 496w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/ActionPlanning_CustomerStory-300x271.png 300w\" sizes=\"(max-width: 496px) 100vw, 496px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-602c46b8e9037\" class=\"content-block fifty-fifty-block fifty-media-text alignfull u-ptb-40 has-background image-as-background background-position-center background-size-cover has-overlay-mode-\" style=\" background-image: url(https:\/\/inmoment.com\/wp-content\/uploads\/2021\/02\/XI21-ServiceOfferingBkgd.svg)\">\t<div class=\"grid \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"996\" height=\"944\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/DynamicActionPlanning.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/DynamicActionPlanning.png 996w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/DynamicActionPlanning-300x284.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/DynamicActionPlanning-768x728.png 768w\" sizes=\"(max-width: 996px) 100vw, 996px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t<h5 class=\"eyebrow eyebrow-heading-style-default-dory\">Dynamic Action Planning<\/h5>\n\n\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-orca\">Move Beyond Insights<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Insights without action are just that, and experience programs typically stall when brands don\u2019t know what actions to take or even how to garner support and engagement. Our experience transformation experts will not only help you identify impactful initiatives, but will guide the change management and engagement process required to make experience improvement a part of every employee\u2019s daily routine. <\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\"button  color-dory cta\" href=\"https:\/\/inmoment.com\/services\/\"><span>Learn about Strategic Services<\/span><\/a>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-602c48e3e9039\" class=\"post-cards-block alignfull alignwide no-background\" style=\"\">\n\t<div class=\"container\">\n\n\t\t\t\t\t\t\t<h2 class=\"post-cards-block-heading \">Experience Improvement with Pearl-Plaza<\/h2>\n\t\t\n\t\t<div class=\"post-cards-block-cards\">\n\t\t\t\t\t\t\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/resource\/the-growing-frustration-of-unresolved-customer-issues-in-self-service\/\">The Growing Frustration of Unresolved Customer Issues in Self-Service<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"87\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Gartner-PR-PoV-Response-hero-image-300x87.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Gartner-PR-PoV-Response-hero-image-300x87.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Gartner-PR-PoV-Response-hero-image-1024x296.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Gartner-PR-PoV-Response-hero-image-768x222.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Gartner-PR-PoV-Response-hero-image-1536x444.jpg 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Gartner-PR-PoV-Response-hero-image-2048x592.jpg 2048w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/09\/Gartner-PR-PoV-Response-hero-image-1920x555.jpg 1920w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card\" href=\"https:\/\/inmoment.com\/resource\/the-growing-frustration-of-unresolved-customer-issues-in-self-service\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/resource\/unleashing-insights-a-deep-dive-into-conversational-intelligence\/\">Unleashing Insights: A Deep Dive into Conversational Intelligence<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"168\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/03\/brand-reputation-webinar-og-300x168.jpg\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/03\/brand-reputation-webinar-og-300x168.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/03\/brand-reputation-webinar-og-1024x572.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/03\/brand-reputation-webinar-og-768x429.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/03\/brand-reputation-webinar-og.jpg 1200w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card\" href=\"https:\/\/inmoment.com\/resource\/unleashing-insights-a-deep-dive-into-conversational-intelligence\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\t<div class=\"card post-card \">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">resource<\/span>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title\"><a href=\"https:\/\/inmoment.com\/resource\/build-your-integrated-cx-program\/\">Build Your Integrated CX Program<\/a><\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"257\" height=\"300\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/04\/ICX-Guide-zoom-257x300.webp\" class=\"attachment-medium size-medium wp-post-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/04\/ICX-Guide-zoom-257x300.webp 257w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/04\/ICX-Guide-zoom.webp 600w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card\" href=\"https:\/\/inmoment.com\/resource\/build-your-integrated-cx-program\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<button class=\"button ghost blue\">\n\t\t\t\t<a href=\"https:\/\/inmoment.com\/resources\/\" target=\"\">\n\t\t\t\t\t<span>See More Resources<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/button>\n\t\t\n\t<\/div> <!-- .container -->\n\n<\/section>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Basic action planning tools use simple calculations to move metrics\u2014but moving metrics doesn\u2019t necessarily move the needle.<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17003","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/pages\/17003"}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/comments?post=17003"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/pages\/17003\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=17003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}