{"id":26268,"date":"2021-06-21T22:15:11","date_gmt":"2021-06-21T22:15:11","guid":{"rendered":"https:\/\/inmoment.com\/?page_id=26268"},"modified":"2021-06-22T18:01:42","modified_gmt":"2021-06-22T18:01:42","slug":"zendesk","status":"publish","type":"page","link":"https:\/\/inmoment.com\/cx-integrations\/zendesk\/","title":{"rendered":"Zendesk"},"content":{"rendered":"
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2-way Integration! Trigger customizable surveys and see responses in Zendesk.<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t

Follow-up improves when support teams have Voice of the Customer data at their fingertips.<\/p>\n<\/div>\n\n\t\t\t\t\n\t\t\t<\/div> \n\n\t\t<\/div>\n\n\t<\/section>\n\n\n

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Monitor & improve the support experience with CSAT, CES & NPS surveys.<\/h2>\n\t\t\t\t\n\t\t\t\t
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  • Send customized surveys upon ticket closure. For example, include agent name in the survey question.<\/li>\n
  • Customizable triggers. You decide what groups get surveyed and when based on data in Zendesk.<\/li>\n
  • Ask for detailed feedback<\/li>\n
  • Personalize the survey thank you page by score.<\/li>\n
  • CSAT survey responses flow back into ticket records in Zendesk.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t
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    See CSAT survey responses in Zendesk and take action<\/h2>\n\t\t\t\t\n\t\t\t\t
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    • CSAT responses are visible on the Zendesk ticket record and in Wootric in real-time.<\/li>\n
    • Notifications and workflows make it easy to follow up with customers right away.<\/li>\n
    • Follow up with detractors to learn more, or invite happy customers to your referral program.<\/li>\n
    • Win back at-risk customers before it is too late.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n
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      Understand how to improve the support experience.<\/h2>\n\t\t\t\t\n\t\t\t\t
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      • Identify opportunities by agent or any business driver.<\/li>\n
      • Surface themes and sentiment from customer comments using machine learning.<\/li>\n
      • Customizable dashboard and reporting so you can get the answers you need.<\/li>\n
      • See scores, feedback, themes, sentiment, and trends in real-time.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t
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        Analyze all of your customer support metrics<\/h2>\n\t\t\t\t\n\t\t\t\t
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        • Net Promoter, CSAT, and Customer Effort Score dashboards.<\/li>\n
        • Never miss a trend \u2013 automatically receive a continuous pulse of customer sentiment.<\/li>\n
        • View your rolling average metrics over time. Segment by region, account or agent.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n

          <\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":28,"featured_media":0,"parent":2818,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-26268","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/pages\/26268","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/comments?post=26268"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/pages\/26268\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/pages\/2818"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=26268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}