{"id":4139,"date":"2020-09-13T03:49:36","date_gmt":"2020-09-13T03:49:36","guid":{"rendered":"http:\/\/prodim2020.wpengine.com\/?page_id=4139"},"modified":"2024-12-16T08:54:11","modified_gmt":"2024-12-16T15:54:11","slug":"blog","status":"publish","type":"page","link":"https:\/\/inmoment.com\/blog\/","title":{"rendered":"Blog"},"content":{"rendered":"<section id=\"block-df69a881b776c5764e0e85384babca93\" class=\"content-block tabbed-slider-block image-right alignfull no-background\" style=\"\">\n\t\t<div class=\"tabbed-slider-block-container\">\n\t\t\t<div class=\"grid\">\n\t\t\t\t<div class=\"col col-6 col-lg\">\n\t\t\t\t\t<div class=\"tabbed-slider-block-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"tabbed-slider-block-eyebrow \">\n\t\t\t\t\t\t\t\tDiscover Best Practices &amp; Industry Thought Leadership\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"tabbed-slider-block-heading \">The Customer Experience Blog<\/h2>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t<ul class=\"tabbed-slider-block-nav \">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"tabbed-slider-block-nav-item  active\" data-tab=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"tabbed-slider-block-nav-indicator\">&nbsp;<\/li>\n\n\t\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t\t<div class=\"tabbed-slider-block-tabs\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"tabbed-slider-block-tabs-item active\" data-tab=\"0\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"tabbed-slider-block-tabs-heading \">Voice of Customer Analysis to Improve Customer Loyalty and Retention<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"tabbed-slider-block-tabs-content \">Voice of Customer (VoC) analysis is the process of understanding the intent and expectations behind customer feedback. Monitoring and analyzing key VoC metrics can help businesses deliver consistently positive experiences.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"tabbed-slider-block-tabs-cta button cta \" href=\"https:\/\/inmoment.com\/blog\/voice-of-customer-analysis\/\" target=\"\">\n\t\t\t\t\t\t\t\t\t\t\t<span>Read More<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col col-6 col-lg tabbed-slider-block-images-col\">\n\t\t\t\t\t<div class=\"tabbed-slider-block-images\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"788\" height=\"443\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/11\/Voice_of_Customer_Analysis.jpg\" class=\"active\" alt=\"VoC analysis data on a laptop\" data-tab=\"0\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/11\/Voice_of_Customer_Analysis.jpg 788w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/11\/Voice_of_Customer_Analysis-300x169.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/11\/Voice_of_Customer_Analysis-768x432.jpg 768w\" sizes=\"auto, (max-width: 788px) 100vw, 788px\" loading=\"lazy\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<section id=\"block-fb0081bd8be0044d41eab063a929689c\" class=\"content-block posts-grid-block alignfull no-background\" style=\"\">\t<div class=\"container display-flex\">\n\n\t\t<div class=\"filters-wrap\">\n\t<form method=\"get\" class=\"search-form posts-grid-form\" onkeydown=\"return event.key != 'Enter';\">\n\t\t<input type=\"hidden\" id=\"ajax-action\" value=\"inmoment_posts_grid_search\" \/>\n\t\t<input type=\"hidden\" id=\"inmoment-search-nonce\" name=\"inmoment-search-nonce\" value=\"ab55bd61c6\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/pages\/4139\" \/>\n\t\t\t\t\t<div class=\"posts-grid-search-wrap\">\n\t\t\t\t<label for=\"search-field-3721829721\">\n\t\t\t\t\t<span class=\"screen-reader-text\">To search this site, enter a search term<\/span>\n\t\t\t\t\t<input class=\"posts-grid-search-field\" id=\"search-field-3721829721\" type=\"text\" name=\"s\" value=\"\" aria-required=\"false\" autocomplete=\"off\" placeholder=\"Search\" onblur=\"if (this.value == '') {this.value = '';}\" onfocus=\"if (this.value == 'Search') {this.value = '';}\" \/>\n\t\t\t\t<\/label>\n\t\t\t\t<input type=\"hidden\" id=\"postssearchsubmit\" \/>\n\t\t\t<\/div><!-- .posts-grid-search-wrap -->\n\t\t\t\t\t\t<div class=\"dropdowns-wrap\">\n\t\t\t\t\t\t\t\t<select name=\"Filter by Filter by Industry\" class=\"posts-grid-filters posts-grid-filters-0\" data-type=\"industry\">\n\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"\">Filter by Industry<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"all\" >All<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"automotive\" >Automotive<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"b2b\" >B2B<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"contact-center\" >Contact Center<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"credit-union\" >Credit Union<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"entertainment\" >Entertainment<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"financial-services\" >Financial Services<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"government\" >Government<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"healthcare\" >Healthcare<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"hospitality\" >Hospitality<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"insurance\" >Insurance<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"manufacturing-2\" >Manufacturing<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"patient-experience\" >Patient Experience<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"qsr\" >QSR<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"food-service\" >Restaurants &amp; Food Service<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"retail\" >Retail<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"retail-banking\" >Retail Banking<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"services\" >Services<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"technology\" >Technology<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"telecom\" >Telecommunications<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"travel-hospitality\" >Travel &amp; Hospitality<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"utilities\" >Utilities<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t\t\t\t\t<select name=\"Filter by Filter by Categories\" class=\"posts-grid-filters posts-grid-filters-1\" data-type=\"category\">\n\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"\">Filter by Categories<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"advance-ai-nlp\" >Advanced AI &amp; NLP<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"best-practices\" >Best Practices<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"conversational-intelligence\" >Conversational Intelligence<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"customer-experience\" >Customer Experience<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"digital-listening\" >Digital Listening<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"employee-experience\" >Employee Experience<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"general\" >General<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"inmoment-highlights\" >Pearl-Plaza Highlights<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"integrated-cx\" >Integrated CX<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"market-experience\" >Market Experience<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"reputation-management\" >Reputation Management<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"thought-leadership\" >Thought Leadership<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option class=\"posts-taxonomy-filter\" value=\"xi-cafe-podcast\" >XI Cafe Podcast<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t\t\t<\/div><!-- .filters-wrap -->\n\t\t\t\t<\/form><!-- .posts-grid-form -->\n<\/div><!-- .filters-wrap -->\n\n\n\t\t<div class=\"grid posts-grid\" data-post-type=\"post\">\n\n\t\t\t\t\t<span class=\"posts-grid-total-pages\" data-pages=\"57\"><\/span>\n\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card post-card posts-grid-card\">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/inmoment.com\/blog\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<time class=\"post-card-date\" datetime=\"January 3, 2025\">\n\t\t\t\t\t\t| January 3, 2025\t\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title color-dory\"><a href=\"https:\/\/inmoment.com\/blog\/call-center-management\/\">Best Practices and Strategies to Master Call Center Management<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"card-author\">By: Mike Henry<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"card-text color-orca\">Call center management involves planning, coordinating, and optimizing the technology and teams required in a call center. Effective call center&#8230;<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"184\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/11\/iStock-1430915713-1-300x184.jpg\" class=\"attachment-medium size-medium\" alt=\"call center management\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/11\/iStock-1430915713-1-300x184.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/11\/iStock-1430915713-1.jpg 753w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card  \" href=\"https:\/\/inmoment.com\/blog\/call-center-management\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card post-card posts-grid-card\">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/inmoment.com\/blog\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<time class=\"post-card-date\" datetime=\"December 18, 2024\">\n\t\t\t\t\t\t| December 18, 2024\t\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title color-dory\"><a href=\"https:\/\/inmoment.com\/blog\/contact-center-automation\/\">Contact Center Automation: Reduce Agent Burnout and Boost Customer Satisfaction<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"card-author\">By: Mike Henry<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"card-text color-orca\">Contact center automation streamlines operations, reduces costs, and helps deliver effective customer service. There are various types of automation, from&#8230;<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"214\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/Pearl-Plaza-Contact-Center-Intelligence-Solution-300x214.png\" class=\"attachment-medium size-medium\" alt=\"Pearl-Plaza Contact Center intelligence solution for faster action and better insights\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/Pearl-Plaza-Contact-Center-Intelligence-Solution-300x214.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/Pearl-Plaza-Contact-Center-Intelligence-Solution.png 700w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card  \" href=\"https:\/\/inmoment.com\/blog\/contact-center-automation\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card post-card posts-grid-card\">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/inmoment.com\/blog\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<time class=\"post-card-date\" datetime=\"December 17, 2024\">\n\t\t\t\t\t\t| December 17, 2024\t\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title color-dory\"><a href=\"https:\/\/inmoment.com\/blog\/customer-experience-manager\/\">Do You Need a Customer Experience Manager?<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"card-author\">By: Mike Henry<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"card-text color-orca\">A customer experience manager determines, implements, refines, and reports on the customer experience program. This role is crucial to the&#8230;<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"211\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/08\/CustomerExperienceOperationsManager-300x211.jpg\" class=\"attachment-medium size-medium\" alt=\"Do you need a customer experience manager or CX Manager\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/08\/CustomerExperienceOperationsManager-300x211.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/08\/CustomerExperienceOperationsManager-1024x719.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/08\/CustomerExperienceOperationsManager-768x539.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/08\/CustomerExperienceOperationsManager.jpg 1280w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card  \" href=\"https:\/\/inmoment.com\/blog\/customer-experience-manager\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card post-card posts-grid-card\">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/inmoment.com\/blog\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<time class=\"post-card-date\" datetime=\"December 13, 2024\">\n\t\t\t\t\t\t| December 13, 2024\t\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title color-dory\"><a href=\"https:\/\/inmoment.com\/blog\/call-center-dashboard\/\">Call Center Dashboard: Track and Analyze Call Volume for Business Growth<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"card-author\">By: Mike Henry<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"card-text color-orca\">A call center dashboard provides real-time analytical insights into agent performance and customer experiences. These insights help managers make data-driven&#8230;<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"184\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/11\/iStock-1430915713-300x184.jpg\" class=\"attachment-medium size-medium\" alt=\"Support, training and coaching, a call center manager is happy to help her team.\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/11\/iStock-1430915713-300x184.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/11\/iStock-1430915713-1024x630.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/11\/iStock-1430915713-768x472.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/11\/iStock-1430915713.jpg 1306w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card  \" href=\"https:\/\/inmoment.com\/blog\/call-center-dashboard\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card post-card posts-grid-card\">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/inmoment.com\/blog\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<time class=\"post-card-date\" datetime=\"December 10, 2024\">\n\t\t\t\t\t\t| December 10, 2024\t\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title color-dory\"><a href=\"https:\/\/inmoment.com\/blog\/reduce-customer-churn\/\">Reduce Customer Churn to Boost Revenue and Stay Competitive<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"card-author\">By: Mike Henry<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"card-text color-orca\">Customer churn occurs when customers stop using your product or service. It results in losses ranging from a drop in&#8230;<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"188\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/01\/iStock-911978254-300x188.jpg\" class=\"attachment-medium size-medium\" alt=\"Two female collegues having business meeting to discuss how to reduce future customer churn\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/01\/iStock-911978254-300x188.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/01\/iStock-911978254-1024x640.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/01\/iStock-911978254-768x480.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/01\/iStock-911978254.jpg 1280w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card  \" href=\"https:\/\/inmoment.com\/blog\/reduce-customer-churn\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card post-card posts-grid-card\">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/inmoment.com\/blog\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<time class=\"post-card-date\" datetime=\"December 9, 2024\">\n\t\t\t\t\t\t| December 9, 2024\t\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title color-dory\"><a href=\"https:\/\/inmoment.com\/blog\/navigating-ai-society-and-experience-design\/\">Winter 2024 CX Trends: Navigating AI, Society, and Experience Design<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"card-author\">By: Simon Fraser<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"card-text color-orca\">Learn how generative AI, customer expectations, and customer journeys as a whole are changing and how your business can be&#8230;<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"211\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/DecliningSurveyResponse-1-300x211.jpeg\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/DecliningSurveyResponse-1-300x211.jpeg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/DecliningSurveyResponse-1-1024x719.jpeg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/DecliningSurveyResponse-1-768x539.jpeg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/DecliningSurveyResponse-1-1536x1079.jpeg 1536w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/DecliningSurveyResponse-1-2048x1438.jpeg 2048w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/08\/DecliningSurveyResponse-1-1538x1080.jpeg 1538w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card  \" href=\"https:\/\/inmoment.com\/blog\/navigating-ai-society-and-experience-design\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card post-card posts-grid-card\">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/inmoment.com\/blog\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<time class=\"post-card-date\" datetime=\"December 6, 2024\">\n\t\t\t\t\t\t| December 6, 2024\t\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title color-dory\"><a href=\"https:\/\/inmoment.com\/blog\/customer-experience-outsourcing\/\">How Customer Experience Outsourcing Could Benefit Your Business<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"card-author\">By: Mike Henry<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"card-text color-orca\">Customer experience outsourcing involves delegating certain aspects of customer experience management to third-party providers to scale CX operations.<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"202\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/07\/award-winning-cx-program-webinar-ondemand-thumb-300x202.jpg\" class=\"attachment-medium size-medium\" alt=\"Businessman shaking hands with partner.\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/07\/award-winning-cx-program-webinar-ondemand-thumb-300x202.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/07\/award-winning-cx-program-webinar-ondemand-thumb-1024x689.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/07\/award-winning-cx-program-webinar-ondemand-thumb-768x517.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/07\/award-winning-cx-program-webinar-ondemand-thumb.jpg 1200w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card  \" href=\"https:\/\/inmoment.com\/blog\/customer-experience-outsourcing\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card post-card posts-grid-card\">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/inmoment.com\/blog\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<time class=\"post-card-date\" datetime=\"December 5, 2024\">\n\t\t\t\t\t\t| December 5, 2024\t\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title color-dory\"><a href=\"https:\/\/inmoment.com\/blog\/credit-union-reputation-management\/\">Credit Union Reputation Management: Why It\u2019s Key for Member Trust and Satisfaction<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"card-author\">By: Mike Henry<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"card-text color-orca\">Credit union reputation management is the process of listening to members and analyzing their feedback to build experiences that encourage&#8230;<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"168\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/05\/credit-union-webinar-og-300x168.jpg\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/05\/credit-union-webinar-og-300x168.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/05\/credit-union-webinar-og-1024x572.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/05\/credit-union-webinar-og-768x429.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/05\/credit-union-webinar-og.jpg 1200w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card  \" href=\"https:\/\/inmoment.com\/blog\/credit-union-reputation-management\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card post-card posts-grid-card\">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/inmoment.com\/blog\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<time class=\"post-card-date\" datetime=\"December 3, 2024\">\n\t\t\t\t\t\t| December 3, 2024\t\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title color-dory\"><a href=\"https:\/\/inmoment.com\/blog\/customer-experience-maturity-model\/\">Customer Experience Maturity Model: A Framework for Improving Experiences<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"card-author\">By: Mike Henry<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"card-text color-orca\">Companies focusing on customer experience (CX) improvements report better overall business metrics. While building a mature CX program is no&#8230;<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/cxmaturity-300x200.jpg\" class=\"attachment-medium size-medium\" alt=\"business meeting and presentation in a modern office\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/cxmaturity-300x200.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/cxmaturity-1024x682.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/cxmaturity-768x512.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2020\/09\/cxmaturity.jpg 1280w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card  \" href=\"https:\/\/inmoment.com\/blog\/customer-experience-maturity-model\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card post-card posts-grid-card\">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/inmoment.com\/blog\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<time class=\"post-card-date\" datetime=\"December 2, 2024\">\n\t\t\t\t\t\t| December 2, 2024\t\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title color-dory\"><a href=\"https:\/\/inmoment.com\/blog\/social-media-intelligence\/\">Social Media Intelligence to Stay Competitive and Engage Customers<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"card-author\">By: Mike Henry<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"card-text color-orca\">Customers are increasingly relying on social media to decide which brand to trust. With social media intelligence, you can analyze&#8230;<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"191\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/02\/Using-Hootsuite-to-Manage-Social-Media-and-Improve-Your-Brand-Reputation-300x191.jpg\" class=\"attachment-medium size-medium\" alt=\"Two business women sitting at a table and working on their laptops\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/02\/Using-Hootsuite-to-Manage-Social-Media-and-Improve-Your-Brand-Reputation-300x191.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/02\/Using-Hootsuite-to-Manage-Social-Media-and-Improve-Your-Brand-Reputation-1024x650.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/02\/Using-Hootsuite-to-Manage-Social-Media-and-Improve-Your-Brand-Reputation-768x488.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/02\/Using-Hootsuite-to-Manage-Social-Media-and-Improve-Your-Brand-Reputation.jpg 1285w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card  \" href=\"https:\/\/inmoment.com\/blog\/social-media-intelligence\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card post-card posts-grid-card\">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/inmoment.com\/blog\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<time class=\"post-card-date\" datetime=\"November 27, 2024\">\n\t\t\t\t\t\t| November 27, 2024\t\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title color-dory\"><a href=\"https:\/\/inmoment.com\/blog\/cx-teams-in-an-organization\/\">Where Should Customer Experience (CX) Teams Live Within An Organization?<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"card-author\">By: Mike Henry<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"card-text color-orca\">CX teams are responsible for spearheading an organization&#039;s customer experience efforts. These teams need to be equally skilled and flexible&#8230;<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"211\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/02\/CXTeamAndCSuite-300x211.jpg\" class=\"attachment-medium size-medium\" alt=\"CX Team\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2022\/02\/CXTeamAndCSuite-300x211.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2022\/02\/CXTeamAndCSuite-1024x719.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2022\/02\/CXTeamAndCSuite-768x539.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2022\/02\/CXTeamAndCSuite.jpg 1280w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card  \" href=\"https:\/\/inmoment.com\/blog\/cx-teams-in-an-organization\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\t\t\t <!-- Partners posts grid is the only one with 4 columns -->\n\t\t\t\t<div class=\"col col-4 col-md\">\n\t\t\t\t\t\t\t<div class=\"card post-card posts-grid-card\">\n\t\t\t\t\t<p class=\"card-meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/inmoment.com\/blog\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"post-card-tax\">Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<time class=\"post-card-date\" datetime=\"November 26, 2024\">\n\t\t\t\t\t\t| November 26, 2024\t\t\t\t\t<\/time>\n\t\t\t\t\t\t\t<\/p>\n\t\t\n\t\t<div class=\"card-content\">\n\t\t\t\t\t\t\t<p class=\"card-title color-dory\"><a href=\"https:\/\/inmoment.com\/blog\/customer-journey-mapping\/\">Customer Experience Journey Mapping Strategies to Improve Business Performance<\/a><\/p>\n\t\t\t\n\t\t\t\t\t\t\t<span class=\"card-author\">By: Mike Henry<\/span>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"card-text color-orca\">Customer experience journey mapping is how organizations visualize the end-to-end customer experience. Effective customer journey maps result in improved customer&#8230;<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"card-footer\">\n\t\t\t\t\t\t\t<div class=\"card-image-wrap\">\n\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"211\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/10\/CustomerEmployeeJourneyMapping-300x211.jpg\" class=\"attachment-medium size-medium\" alt=\"Customer Journey Mapping\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2021\/10\/CustomerEmployeeJourneyMapping-300x211.jpg 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/10\/CustomerEmployeeJourneyMapping-1024x719.jpg 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/10\/CustomerEmployeeJourneyMapping-768x539.jpg 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2021\/10\/CustomerEmployeeJourneyMapping.jpg 1280w\" loading=\"lazy\" \/>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<a class=\"button cta cta-card  \" href=\"https:\/\/inmoment.com\/blog\/customer-journey-mapping\/\">\n\t\t\t\t\t<span>Continue Reading<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t<\/div><!-- .card -->\n\t\n\t\t\t<\/div><!-- .col -->\n\n\t\t\t\n\t\t<\/div><!--.grid.posts-grid -->\n\t\t<button class=\"button background-marine color-albatross posts-grid-load-more\" data-text=\"Load More Articles\" data-paged=\"1\"><span>Load More Articles<\/span><\/button>\n\n\t<\/div><!-- .container.display-flex -->\n\n<\/section><!-- .content-block.posts-grid-block -->\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-advanced.php","meta":{"_acf_changed":true,"footnotes":""},"class_list":["post-4139","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/pages\/4139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/comments?post=4139"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/pages\/4139\/revisions"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=4139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}