{"id":61582,"date":"2023-08-25T10:39:41","date_gmt":"2023-08-25T16:39:41","guid":{"rendered":"https:\/\/inmoment.com\/?page_id=61582"},"modified":"2023-10-30T14:59:39","modified_gmt":"2023-10-30T20:59:39","slug":"spotlight","status":"publish","type":"page","link":"https:\/\/inmoment.com\/spotlight\/","title":{"rendered":"Spotlight"},"content":{"rendered":"\n<style>\n.global-hero-container p {\n  font-size: 23px!important;\n}\n<\/style>\n\n\n<section id=\"block-2f36b5b21115153ac7499c61ead078d3\" class=\"content-block icon-horizontal-scroll-block alignfull current-color-orca has-background color-as-background background-albatross\" style=\"\">\n\t\n\t\n\t\t<div class=\"icon-horizontal-carousel\" data-carousel='carousel-44'>\n\n\t\t\n\t\t\t<section id=\"feature-1\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"544\" height=\"195\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/Forrester_black_RGB_narrow-1.png\" class=\"large\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/Forrester_black_RGB_narrow-1.png 544w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/Forrester_black_RGB_narrow-1-300x108.png 300w\" sizes=\"(max-width: 544px) 100vw, 544px\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-wrap\">\n\t\t\t\t\t\t\t<h3 class=\"slide-title color-orca\">Leader in The Forrester Wave\u2122: People-Oriented Text Analytics Platforms, Q2 2022<\/h3>\n\t\t\t\t\t\t<\/div><!-- .heading-wrap -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t\t<section id=\"feature-2\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"315\" height=\"308\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/AI-Breakthrough-Awards-2023-Pearl-Plaza-15.png\" class=\"large\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/AI-Breakthrough-Awards-2023-Pearl-Plaza-15.png 315w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/AI-Breakthrough-Awards-2023-Pearl-Plaza-15-300x293.png 300w\" sizes=\"(max-width: 315px) 100vw, 315px\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-wrap\">\n\t\t\t\t\t\t\t<h3 class=\"slide-title color-orca\">Named Best Overall NLP Company 2023<\/h3>\n\t\t\t\t\t\t<\/div><!-- .heading-wrap -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t\t<section id=\"feature-3\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"216\" height=\"105\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/02\/g2-shield-icon-2.svg\" class=\"large\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-wrap\">\n\t\t\t\t\t\t\t<h3 class=\"slide-title color-orca\">Fastest Time to ROI<\/h3>\n\t\t\t\t\t\t<\/div><!-- .heading-wrap -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t\t<section id=\"feature-4\" class=\"slide\">\n\t\t\t\t<div class=\"slide-content\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"icon-wrap\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"907\" height=\"316\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/gartner-insights.png\" class=\"large\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/gartner-insights.png 907w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/gartner-insights-300x105.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/gartner-insights-768x268.png 768w\" sizes=\"(max-width: 907px) 100vw, 907px\" loading=\"lazy\" \/>\t\t\t\t\t\t<\/div><!-- .icon-wrap -->\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-wrap\">\n\t\t\t\t\t\t\t<h3 class=\"slide-title color-orca\">Highest User Ratings of all Voice of Customer Companies<\/h3>\n\t\t\t\t\t\t<\/div><!-- .heading-wrap -->\n\t\t\t\t\t\n\t\t\t\t<\/div><!-- .slide-content -->\n\t\t\t<\/section>\n\n\t\t\n\t\t<\/div><!-- .icon-horizontal-carousel -->\n\t\t<div class=\"slick-dots-wrap\" data-dots='dots-44'><\/div>\n\n\t\t\n<\/section><!-- .icon-horizontal-scroll-block -->\n\n\n\n<style>\n\n\n.logo-bar-skinny {\n margin-bottom: 0px;\n}\n.logo-bar-skinny img {\n max-width: 120px;\n width: 100%;\n -webkit-filter: grayscale(1) opacity(.7);\n filter: grayscale(1) opacity(.7);\n height: 150px!important;\n}\n<\/style>\n\n\n<section id=\"block-43edc974b33d34a8604cfc963543ad39\" class=\"content-block fifty-fifty-block fifty-media-text alignwide has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"1201\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/image-1.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/image-1.png 1200w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/image-1-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/image-1-1024x1024.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/image-1-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/image-1-768x769.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/image-1-1079x1080.png 1079w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding \">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">See the insights Spotlight can unlock<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Spotlight is a web-based business intelligence application for analyzing and finding value in unstructured, semi-structured, and structured text documents such as comments, reviews, surveys, tickets, chat logs, transcripts, and more.<\/p>\n\n\t\t\t\t\t\t\t\t\t<a class=\"button  cta\" href=\"https:\/\/inmoment.com\/demo\/\"><span>Book a Demo<\/span><\/a>\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-63348b8429d52f299c1a086b7cd078d2\" class=\"content-block single-paragraph-block u-pb-0 alignwide no-background\" style=\"\">\n\t\t<div class=\"grid  grid-center \">\n\n\t\t\t<div class=\"col col-8 col-sm col-md \">\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t<h5 class=\"eyebrow-heading eyebrow-heading-style-default-guppy\">Spotlight Technology Overview<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t<h2 class=\"single-paragraph-heading \">Natural Language Processing Features<\/h2>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div> <!-- .col -->\n\n\t\t<\/div><!-- .grid -->\n\n\t<\/section>\n\n\n\n<style>\n  .text-analytics-block {\n  display: flex;\n  justify-content: center;\n}\n.text-analytics-block .ta-card {\n  border-top: 2px solid #D6E3FC;\n  padding: 30px 39px;\n  width: 250px;\n  text-align: center;\n}\n.text-analytics-block .ta-card:first-child {\n  padding-right: 39px;\n  padding-left: 0;\n}\n.text-analytics-block .ta-card:last-child {\n  padding-right: 0;\n  padding-left: 39px;\n}\n.text-analytics-block .ta-card .circle {\n  height: 20px;\n  width: 20px;\n  border-radius: 50%;\n  background: #fff;\n  border: 2px solid #D6E3FC;\n  position: absolute;\n  transform: translate(-10px, -41px);\n}\n\n@media (max-width: 1050px) {\n  .text-analytics-block {\n    flex-direction: column;\n    align-items: center;\n  }\n  .text-analytics-block .ta-card {\n    border-top: none;\n    border-left: 2px solid #D6E3FC;\n  }\n  .text-analytics-block .ta-card:first-child {\n    padding-right: inherit;\n    padding-left: inherit;\n    padding-top: 20px;\n  }\n  .text-analytics-block .ta-card:last-child {\n    padding-right: inherit;\n    padding-left: inherit;\n    padding-bottom: 0;\n  }\n  .text-analytics-block .ta-card .circle {\n    transform: translate(-135px, 20px);\n  }\n}\n<\/style>\n<div class=\"text-analytics-block u-pt-70 u-plr-20\">\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Sentiment Analysis<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Entity Recognition<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Categorization<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Theme Analysis<\/h4>\n  <\/div>\n<\/div>\n\n\n\n<style>\n  .text-analytics-block {\n  display: flex;\n  justify-content: center;\n}\n.text-analytics-block .ta-card {\n  border-top: 2px solid #D6E3FC;\n  padding: 30px 39px;\n  width: 250px;\n  text-align: center;\n}\n.text-analytics-block .ta-card:first-child {\n  padding-right: 39px;\n  padding-left: 0;\n}\n.text-analytics-block .ta-card:last-child {\n  padding-right: 0;\n  padding-left: 39px;\n}\n.text-analytics-block .ta-card .circle {\n  height: 20px;\n  width: 20px;\n  border-radius: 50%;\n  background: #fff;\n  border: 2px solid #D6E3FC;\n  position: absolute;\n  transform: translate(-10px, -41px);\n}\n\n@media (max-width: 1050px) {\n  .text-analytics-block {\n    flex-direction: column;\n    align-items: center;\n  }\n  .text-analytics-block .ta-card {\n    border-top: none;\n    border-left: 2px solid #D6E3FC;\n  }\n  .text-analytics-block .ta-card:first-child {\n    padding-right: inherit;\n    padding-left: inherit;\n    padding-top: 20px;\n  }\n  .text-analytics-block .ta-card:last-child {\n    padding-right: inherit;\n    padding-left: inherit;\n    padding-bottom: 0;\n  }\n  .text-analytics-block .ta-card .circle {\n    transform: translate(-135px, 20px);\n  }\n}\n<\/style>\n<div class=\"text-analytics-block u-pt-40 u-pb-70 u-plr-20\">\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Intention Detection<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Summarization<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Effort Detection<\/h4>\n  <\/div>\n  <div class=\"ta-card\">\n    <span class=\"circle\"><\/span>\n    <h4>Emotion Detection<\/h4>\n  <\/div>\n<\/div>\n\n\n<section id=\"block-77b18e3ec8489a1e629042c771f41373\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull u-ptb-60 has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Enterprise-Grade Text Analysis<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Integrate and analyze multiple feedback channels for trends and performance tracking<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Evaluate success across locations, to replicate in underperforming sites.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Determine necessary changes in messaging or response to fulfill audience needs.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Monitor customer signals and respond accordingly to emotions, effort, and intent.<\/span><\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-enterprise-grade-analysis.png\" class=\"fifty-image\" alt=\"predictive software analytics - Pearl-Plaza&#039;s Spotlight\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-enterprise-grade-analysis.png 1200w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-enterprise-grade-analysis-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-enterprise-grade-analysis-1024x1024.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-enterprise-grade-analysis-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-enterprise-grade-analysis-768x768.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-enterprise-grade-analysis-1080x1080.png 1080w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-9daf868a95fa0dd1e03315114a479bf9\" class=\"content-block fifty-fifty-block fifty-media-text alignfull u-ptb-60 has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-action-oriented-impact-prediction.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-action-oriented-impact-prediction.png 1200w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-action-oriented-impact-prediction-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-action-oriented-impact-prediction-1024x1024.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-action-oriented-impact-prediction-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-action-oriented-impact-prediction-768x768.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-action-oriented-impact-prediction-1080x1080.png 1080w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Action-Oriented Impact Prediction<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Establish priorities by analyzing key drivers and running predictive simulations<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify the factors that drive stakeholder behaviors and desired outcomes (such as loyalty, retention, churn).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prioritize key business drivers based on all available experience data.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Determine next best actions and strategies to achieve desired results.<\/span><\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n\n<div class=\"wp-block-columns alignfull logo-bar-skinny has-albatross-background-color has-background is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/bright-logo.svg\" alt=\"\" class=\"wp-image-62108\" style=\"width:223px;height:150px\" width=\"223\" height=\"150\"\/><\/figure><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/La-Z-Boy_Logo-1.svg\" alt=\"\" class=\"wp-image-62116\" style=\"width:150px;height:150px\" width=\"150\" height=\"150\"\/><\/figure><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/Jack_in_the_box.svg\" alt=\"\" class=\"wp-image-62124\" style=\"width:150px;height:150px\" width=\"150\" height=\"150\"\/><\/figure><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" loading=\"lazy\" loading=\"lazy\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/10\/Foot_Locker-12.svg\" alt=\"\" class=\"wp-image-63586\" style=\"width:277px;height:58px\" width=\"277\" height=\"58\"\/><\/figure><\/div><\/div>\n<\/div>\n\n\n<section id=\"block-97990ae41ba78b9772341a022c56f73a\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignwide u-ptb-60 has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Highly Customizable for Greater Accuracy<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Fully-tunable industry packs to broaden our strong foundation<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Extend or revise topics to match your focus areas<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Add business-specific entities<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Build category taxonomies, include blocklists, and more\u00a0<\/span><\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-highly-customizable-for-greater-accuracy.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-highly-customizable-for-greater-accuracy.png 1200w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-highly-customizable-for-greater-accuracy-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-highly-customizable-for-greater-accuracy-1024x1024.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-highly-customizable-for-greater-accuracy-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-highly-customizable-for-greater-accuracy-768x768.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-highly-customizable-for-greater-accuracy-1080x1080.png 1080w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-62760dd33c86a9df2e24a4314668da3b\" class=\"content-block fifty-fifty-block fifty-media-text alignwide u-ptb-60 has-background color-as-background background-albatross\" style=\"\">\t<div class=\"grid \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-drive-executive-engagement.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-drive-executive-engagement.png 1200w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-drive-executive-engagement-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-drive-executive-engagement-1024x1024.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-drive-executive-engagement-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-drive-executive-engagement-768x768.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-drive-executive-engagement-1080x1080.png 1080w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Drive Executive and Stakeholder Engagement<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Break down silos, eliminate blind spots, and foster better decision making<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Share dashboard links<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Export to Microsoft PowerPoint<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Download data in .csv or .json format for integration with BI or data analytics infrastructure.<\/span><\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-24cad3b1f7f84743e8833c8c20d60ab9\" class=\"content-block grid-container fifty-fifty-block fifty-text-media alignfull u-ptb-60 has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid \">\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Combined Technology and Services That Drive Outcomes<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Our customers like doing business with us because we are customer obsessed<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We meet you where you are and take you where you want to be.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tailored program roadmaps to your needs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fastest issue resolution and continuous program improvement.\u00a0<\/span><\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col_md col-middle\">\n\n\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-tech-services.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-tech-services.png 1200w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-tech-services-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-tech-services-1024x1024.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-tech-services-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-tech-services-768x768.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-tech-services-1080x1080.png 1080w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-0ec3bd6533ee4a7e42852a846e668dca\" class=\"content-block fifty-fifty-block fifty-media-text alignfull u-ptb-60 has-background color-as-background background-great-white\" style=\"\">\t<div class=\"grid \">\n\n\t\t<div class=\"col col-sm col-md col-middle\">\n\t\t\t<div >\n\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-low-cost.png\" class=\"fifty-image\" alt=\"\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-low-cost.png 1200w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-low-cost-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-low-cost-1024x1024.png 1024w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-low-cost-150x150.png 150w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-low-cost-768x768.png 768w, https:\/\/inmoment.com\/wp-content\/uploads\/2023\/09\/spotlight-low-cost-1080x1080.png 1080w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" loading=\"lazy\" \/>\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"col col-sm col-md col-align-middle\">\n\n\t\t\t<div class=\"with-padding color-orca\">\n\n\t\t\t\t\n\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"heading-text color-dory\">Most-Powerful NLP Processing Engine<\/h2>\n\t\t\t\t\n\t\t\t\t<p>Our patented architecture enables us to process faster and more efficiently, passing the savings on to you:<\/p>\n<ul>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">Transparent pricing scales with you, at your pace, as your program flexes and your data needs evolve.<\/li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">Efficient Pearl-Plaza AI technology underpins Spotlight<\/li>\n<li data-stringify-indent=\"0\" data-stringify-border=\"0\">Process huge amounts of data quickly for lower overall platform expense.<\/li>\n<\/ul>\n\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t<\/div>\n\n\t<\/div>\n\n<\/section>\n\n\n<section id=\"block-1072a67f9df4f472faf1bed6bace02e2\" class=\"content-block pull-quote-block alignfull quote-layout alignwide has-background color-as-background background-albatross\" style=\"\">\t\t<div class=\"grid container\">\n\n\t\t\t\n\t\t\t\n\t\t\t<div class=\"col col-md col-align-middle quote-content col-9\t\t\t\t\t\t\">\n\t\t\t\t\t\t\t\t\t<div class=\"quote-text quote-barracuda color-albatross\">\n\t\t\t\t\t\t<p><strong class=\"background-kelp \">Spotlight enables us to categorize feedback and tell us where we are doing well and where we are falling short, whether it\u2019s in customer service, online checkout, product quality or other areas of the business. If the sentiment for a particular category is strongly negative (or strongly positive), Spotlight enables our team to correct that action or focus on the positives for our internal teams.&#8221;<\/strong><\/p>\n\t\t\t\t\t<\/div><!-- .quote-text -->\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"quote-attribution color-orca\">Tyler Saxey, Director Customer Experience, Foot Locker<\/p>\n\t\t\t\t\n\t\t\t<\/div><!-- .quote-content -->\n\n\t\t<\/div><!-- .container -->\n\t<\/section><!-- .pull-quote-block -->\n\n\n\n<style>\n  .custom-icon-features-list-popular .grid {\n    justify-content: flex-start;\n  }\n  .custom-icon-features-list-popular .grid .col {\n    padding-bottom: 50px;\n    padding-right: 30px;\n    padding-left: 15px;\n  }\n  .custom-icon-features-list-popular .grid .col h3 {\n    font-size: .9375rem;\n    margin-bottom: 20px;\n  }\n  .custom-icon-features-list-popular .grid .col b {\n    font-size: 1.8rem;\n    line-height: 1.05;\n  }\n<\/style>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center u-pt-80 u-mb-10\">Popular Use Cases<\/h2>\n\n\n<section id=\"block-4a077e3bf1f429d0d6345a52bbf696f5\" class=\"content-block icon-features-list-block alignwide custom-icon-features-list-popular has-background color-as-background background-albatross\" style=\"\">\n\t\t<div class=\"grid grid-center container\">\n\t\t\t\n\t\t\t\t\n\t\t\t<div class=\"col col-4 col-sm col-md\">\n\n\t\t\t\t\n\t\n\t\n\t\t<h3 class=\"heading-color-guppy\"> CONTACT CENTRE INTELLIGENCE<\/h3>\n\n\t\n\t\n\t\t<p><b>Unlock Conversational Insights\u00a0<\/b><\/p>\n<p><span style=\"font-weight: 400\">Access a single point of truth for contact center conversational analytics, with AI-powered insights into agent performance, coaching opportunities, product issues, and revenue-driving initiatives. Resolve issues faster, improve agent performance and retention, reduce costs to serve and increase ROI. <a href=\"https:\/\/inmoment.com\/contact-center\/\">Learn more<\/a><\/span><\/p>\n\n\t\n\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<div class=\"col col-4 col-sm col-md\">\n\n\t\t\t\t\n\t\n\t\n\t\t<h3 class=\"heading-color-guppy\"> BRAND MONITORING<\/h3>\n\n\t\n\t\n\t\t<p><b>Gain A Competitive Advantage<\/b><\/p>\n<p><span style=\"font-weight: 400\">Proactively analyze synthesized data from surveys, reviews, and social media to gain intelligence about customers on an ongoing basis. Create lists of custom topics, follow trending topics as they evolve, and compare sentiment scores across multiple organization-specific metrics.<\/span><\/p>\n\n\t\n\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<div class=\"col col-4 col-sm col-md\">\n\n\t\t\t\t\n\t\n\t\n\t\t<h3 class=\"heading-color-guppy\"> PRODUCT DEVELOPMENT AND OPTIMIZATION<\/h3>\n\n\t\n\t\n\t\t<p><b>Pinpoint Product Opportunities and Risks<\/b><\/p>\n<p><span style=\"font-weight: 400\">Analyze the pooled feedback sources from product support logs, social product feedback, customer survey content, and competitor product reviews to identify commonly requested feature requests, rarely mentioned features\/capabilities, and recurring product quality issues.<\/span><\/p>\n\n\t\n\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<div class=\"col col-4 col-sm col-md\">\n\n\t\t\t\t\n\t\n\t\n\t\t<h3 class=\"heading-color-guppy\"> CHURN REDUCTION<\/h3>\n\n\t\n\t\n\t\t<p><b>Retain Valued Customers<\/b><\/p>\n<p><span style=\"font-weight: 400\">Bring together and connect the unstructured data in solicited feedback, social media communication, call center transcripts, chat and service requests, and other touchpoints.\u00a0 Analyze it with a combination of machine learning and industry knowledge-based models to determine the drivers of churn.<\/span><\/p>\n\n\t\n\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\t\n\t\t\t<div class=\"col col-4 col-sm col-md\">\n\n\t\t\t\t\n\t\n\t\n\t\t<h3 class=\"heading-color-guppy\"> REGULATORY COMPLIANCE<\/h3>\n\n\t\n\t\n\t\t<p><b>Lower Costs and Risks<\/b><\/p>\n<p><span style=\"font-weight: 400\">Combine semi-structured data parsing, natural language processing, and machine learning to improve existing compliance processes. Scale compliance teams more efficiently to lower costs and reduce risk across the organization.<\/span><\/p>\n\n\t\n\t\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\n\t\t<div class=\"container display-flex\">\n\n\t\t<\/div>\n\t<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Sentiment Analysis Entity Recognition Categorization Theme Analysis Intention Detection Summarization Effort Detection Emotion Detection Popular Use Cases<\/p>\n","protected":false},"author":28,"featured_media":62060,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-61582","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/pages\/61582"}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/comments?post=61582"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/pages\/61582\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media\/62060"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=61582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}