{"id":84462,"date":"2024-10-04T14:21:54","date_gmt":"2024-10-04T20:21:54","guid":{"rendered":"https:\/\/inmoment.com\/?page_id=84462"},"modified":"2024-10-15T07:47:56","modified_gmt":"2024-10-15T13:47:56","slug":"release-notes-quarter-3-2024","status":"publish","type":"page","link":"https:\/\/inmoment.com\/release-notes-quarter-3-2024\/","title":{"rendered":"Release Notes Quarter 3 2024"},"content":{"rendered":"\n\n\n
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Table of Contents<\/h6><\/span>\n <\/span>\n <\/div>\n
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Introduction<\/h6>\n <\/div>\n
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Interactive Smart Summaries and Suggestions<\/h6>\n <\/div>\n
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Pinpoint Individual Speaker Insights<\/h6>\n <\/div>\n
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Ingest Competitor Review Data via API<\/h6>\n <\/div>\n
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Set Local Search Rank Zone<\/h6>\n <\/div>\n
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Accessibility for All Survey-Takers<\/h6>\n <\/div>\n
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Chart and Widget Comments<\/h6>\n <\/div>\n
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Saved Search Queries and Filters<\/h6>\n <\/div>\n
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Track AI Usage and Predict Costs<\/h6>\n <\/div>\n
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AI-Powered Active Listening for MCX<\/h6>\n <\/div>\n
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Improved XI to Slack Integration<\/h6>\n <\/div>\n
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Google Post Publishing<\/h6>\n <\/div>\n
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Conclusion<\/h6>\n <\/div>\n \n <\/div>\n <\/div>\n
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Pearl-Plaza Release Notes: Q3 2024<\/h1>\n

Take a peek into the latest innovations from the world’s highest recommended integrated CX platform<\/h3>\n <\/div>\n <\/div>\n
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Pearl-Plaza Introduces Powerful New Integrated CX Capabilities<\/b>\u00a0<\/b>\u00a0<\/span><\/h3>\n

Pearl-Plaza\u2019s Q3 product release focuses on making integrated CX more actionable, faster, and easier. With AI-powered suggestions and summaries, more robust API integrations with intelligent automation, competitor review data ingestion, and individual speaker insights from customer conversations\u2014it’s time to take your program to new levels.<\/p>\n

While the highlights that follow are centered around our latest, industry leading innovations, this quarter we’ve continued to invest in feature expansion and usability improvements across all of our products. These include things like additional survey question types, making it easier to manage and analyze data, additional widget types for reporting, and new out of the box integrations.<\/span><\/p>\n

To access the following features, please contact your dedicated account team or fill out this form<\/a>, and we’ll gladly help configure them for you.<\/strong><\/p>\n <\/div>\n \n <\/div>\n <\/div>\n <\/div>\n \n

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Interactive Smart Summaries and Recommendations<\/h2>\n

Advanced AI Package Required<\/b><\/p>\n <\/div>\n

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Customer Challenge Addressed: <\/b>Previously, AI powered smart summaries were limited to the impact predictor dashboard. Customers wanted a quick summary of the insights underlying all of the records contributing to a particular part of a visualization and examples of the actual documents in the dataset that supported the summary items to prove that the results were accurate and not a hallucination.
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What It Is: <\/b>Generate a Smart Summary on any widget to understand experiences that underpin the widgets, create new visualizations, and share natural language insights across the organization with ease.
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Where It’s Located:<\/strong> Spotlight<\/span><\/p>\n

Value Points:\u00a0<\/b><\/p>\n