{"id":53382,"date":"2023-01-18T08:00:00","date_gmt":"2023-01-18T08:00:00","guid":{"rendered":"https:\/\/inmoment.com\/?p=53382"},"modified":"2023-08-17T14:44:06","modified_gmt":"2023-08-17T20:44:06","slug":"xi-cafe-podcast-episode-3-a-deep-dive-into-the-maturity-of-voice-of-customer-programs-in-new-zealand","status":"publish","type":"post","link":"https:\/\/inmoment.com\/blog\/xi-cafe-podcast-episode-3-a-deep-dive-into-the-maturity-of-voice-of-customer-programs-in-new-zealand\/","title":{"rendered":"XI Caf\u00e9 Podcast, Episode 3: A Deep Dive Into The Maturity of Voice of Customer Programs in New Zealand"},"content":{"rendered":"\n<p>Welcome back to the XI Caf\u00e9 Podcast! The XI Caf\u00e9 Podcast was created so that CX program owners around the world could join the conversation and learn from global businesses and industry experts about the latest experience improvement innovations in technology and research services, industry and market expertise, and customer (CX) and employee (EX) engagement best practices.<\/p>\n\n\n\n<p>In this episode, Melanie Disse from Auckland-based CX firm\u2014Melanie Disse Consulting answers questions such as: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How mature are <a href=\"https:\/\/inmoment.com\/blog\/voice-of-the-customer-voc\/\" data-type=\"URL\" data-id=\"https:\/\/inmoment.com\/blog\/voice-of-the-customer-voc\/\">Voice of the Customer (VoC)<\/a> programs in New Zealand compared to other countries? <\/li>\n\n\n\n<li>How does your organisation\u2019s VoC program compare? <\/li>\n\n\n\n<li> What can you do to elevate the level of VoC program maturity at your organisation? <\/li>\n<\/ul>\n\n\n\n<p>Melanie is an experienced Voice of Customer strategist with over a decade of experience in CX, insights, research, and data-driven intelligence for some of the world\u2019s leading brands. Melanie explains what drives VoC program maturity and how leaders can increase the reach and effectiveness of their programs to improve customer experience and drive better business results.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where to Find the XI Caf\u00e9 Podcast<\/h2>\n\n\n\n<p>You can listen to the podcast on&nbsp;S<a href=\"https:\/\/open.spotify.com\/show\/52hmHYtATzhyN4si1eoTMD\" data-type=\"URL\" data-id=\"https:\/\/open.spotify.com\/show\/52hmHYtATzhyN4si1eoTMD\" target=\"_blank\" rel=\"noopener\">potify<\/a>&nbsp;and&nbsp;<a href=\"https:\/\/music.amazon.com\/podcasts\/8f469791-745c-43d7-ba93-00983b661928\/xi-caf%C3%A9-podcast\" data-type=\"URL\" data-id=\"https:\/\/music.amazon.com\/podcasts\/8f469791-745c-43d7-ba93-00983b661928\/xi-caf%C3%A9-podcast\" target=\"_blank\" rel=\"noopener\">Amazon Music<\/a>, but if you are eager to jump right in then you can click the play button below to start listening to this week\u2019s episode!<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-spotify wp-block-embed-spotify wp-embed-aspect-21-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Spotify Embed: A Deep Dive Into The Maturity of Voice of Customer Programs in New Zealand\" style=\"border-radius: 12px\" width=\"100%\" height=\"152\" frameborder=\"0\" allowfullscreen allow=\"autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture\" loading=\"lazy\" src=\"https:\/\/open.spotify.com\/embed\/episode\/5GVBpB4bKaDxdt7iJVZzcm?utm_source=oembed\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>More of a visual person? No worries. You can also find the video recordings off the XI Caf\u00e9 Podcast on our YouTube channel!<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"A Deep Dive Into The Maturity of Voice of Customer Programs in New Zealand (XI Caf\u00e9)\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/Nll7pkB2_6M?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Welcome back to the XI Caf\u00e9 Podcast! The XI Caf\u00e9 Podcast was created so that CX program owners around the world could join the conversation and learn from global businesses and industry experts about the latest experience improvement innovations in technology and research services, industry and market expertise, and customer (CX) and employee (EX) engagement <a class=\"more-link\" href=\"https:\/\/inmoment.com\/blog\/xi-cafe-podcast-episode-3-a-deep-dive-into-the-maturity-of-voice-of-customer-programs-in-new-zealand\/\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":41,"featured_media":51226,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1,932],"tags":[],"industry":[],"class_list":["post-53382","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","category-xi-cafe-podcast"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/posts\/53382"}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/comments?post=53382"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/posts\/53382\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media\/51226"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=53382"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/categories?post=53382"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/tags?post=53382"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/industry?post=53382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}