{"id":84613,"date":"2024-10-07T07:00:00","date_gmt":"2024-10-07T13:00:00","guid":{"rendered":"https:\/\/inmoment.com\/?p=84613"},"modified":"2024-10-08T09:22:54","modified_gmt":"2024-10-08T15:22:54","slug":"inmoment-product-launch-2024q3","status":"publish","type":"post","link":"https:\/\/inmoment.com\/blog\/inmoment-product-launch-2024q3\/","title":{"rendered":"Q3 Product Feature Highlights"},"content":{"rendered":"\n

Pearl-Plaza\u2019s Q3 product release focuses on making integrated CX more actionable, faster, and easier. With AI-powered improvement suggestions, more robust API integrations and intelligent automation, competitor review data ingestion, and individual speaker insights from customer conversations\u2014it’s time to take your CX program to new levels.<\/p>\n\n\n\n

To dive deeper into these advancements, speak with an expert<\/a> or contact a dedicated account manager.<\/p>\n\n\n\n

Smartest Actions<\/strong><\/h2>\n\n\n\n

1. Smart Recommendations and Summaries<\/h3>\n\n\n\n
Reduce time to insights and improve program engagement with coaching recommendations<\/em><\/strong><\/pre>\n\n\n\n
Let AI be your sidekick to make sense of your customer voice in seconds. Generate contextual program recommendations and summaries on any widget to understand the data behind visualizations and suggestions for improvement. These summaries can be shared across teams, helping to streamline decision-making and foster engagement across the organization.<\/p>\n\n\n\n
Use Case: <\/em><\/strong>\u201cAs a CX Analyst, I want to quickly understand anomalies in my data and provide a summary of findings and recommendations for next steps to my Executive audience.\u201d<\/em><\/p>\n\n\n\n
Understand Conversational Experiences: <\/em><\/strong>Reduce time to insights and improve program engagement<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
2. Google Post Publishing<\/h3>\n\n\n\n
Drive sales with easy publishing from Local Listings<\/pre>\n\n\n\n
Promote your business updates, sales, and events directly on Google through streamlined post publishing. Engage local customers and enhance local business listing<\/a> visibility, ensuring your business stays top-of-mind as potential customers browse online.<\/p>\n\n\n\n
Use Case: <\/em><\/strong>\u201cAs a marketing manager, I need to be able to share business updates, promotions, and events via Google Posts, so that we inform and engage with our customers as they browse online and allow them to make better decisions.\u201d <\/em><\/p>\n\n\n\n
Local Listing Management: <\/em><\/strong>Create and publish Google Posts.<\/p>\n\n\n\n
\"Google<\/figure>\n\n\n\n
Richest Insights<\/h2>\n\n\n\n
3. Pinpoint Speaker Insights<\/h3>\n\n\n\n
Gain personalized insights by targeting individual speaker sections<\/pre>\n\n\n\n
Target individual speaker insights with accuracy. Section-level filtering surfaces specific conversations with sections meeting your criteria, such as the exact speaker and certain mentions, ensuring you can focus on what matters most\u2014understanding a customer\u2019s intent or identifying agent performance improvement areas.<\/p>\n\n\n\n
Use Case:<\/em><\/strong> \u201cAs a CX manager, I want to focus on the insights from an individual speaker so I can identify pain points, optimize agent performance, understand the overall conversation, and create a plan to address needed areas of improvement.\u201d<\/em><\/p>\n\n\n\n
Conversational Insights on Particular Areas of a Document: <\/em><\/strong>Speaker-specific insights for targeted agent training and customer understanding<\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
4. Add Context With Widget Comments<\/h3>\n\n\n\n
Describe events in specific areas of charts and graphs<\/pre>\n\n\n\n
Reduce confusion by adding comments to specific sections of widgets, offering clear context on particular events or trends. Whether explaining sudden changes in performance or a shift in customer feedback, widget comments enable clarity for better decision-making.<\/p>\n\n\n\n
Use Case:<\/em><\/strong> \u201cAs a CX Manager, I want to quickly explain things to my ELT viewer, such as why there is a dip in this line graph or why the NPS changed from last month to this month.\u201d<\/em><\/p>\n\n\n\n
Enhance Understanding: <\/em><\/strong>Add comments describing events and observations for specific areas of charts and graphs. <\/p>\n\n\n\n
\"\"<\/figure>\n\n\n\n
Strongest Signals<\/h2>\n\n\n\n
5. Ingest Competitor Review Data via API<\/h3>\n\n\n\n
Gain a competitive advantage with richer insights into how to take market share from competition<\/pre>\n\n\n\n
Easily merge competitor review data from multiple review sources with other key experience signals in your preferred BI tool. Gain deeper, actionable insights that reveal your competitors\u2019 strengths and weaknesses, allowing you to focus your strategy to increase performance and become the brand that customers prefer over others. <\/p>\n\n\n\n
Use Case:<\/em><\/strong> \u201cAs a marketing manager, I need richer insights from our competitor analysis to build effective strategies to outperform the competition.\u201d<\/em><\/p>\n\n\n\n
Competitor Review:<\/em><\/strong> <\/em>Combine your competitor reviews with other experience signals in your preferred BI tool.<\/p>\n\n\n\n
\"Business<\/figure>\n\n\n\n
6. Set Local Search Zone<\/h3>\n\n\n\n
Optimize your local SEO with a fixed search zone radius<\/pre>\n\n\n\n
Most companies have a specific search zone radius in mind they\u2019d like to monitor and track across their search terms and locations. Focus on the areas that matter the most in your local SEO<\/a> strategy, and extract consistent search rank data, across locations and search terms, that allows for easy comparison. Quickly spot top-performing search terms with clearer, actionable insights and apply learnings to increase organic revenue.<\/p>\n\n\n\n
Use Case:<\/em><\/strong> <\/em>\u201cAs a marketing manager, I need to be able to set and track a fixed search zone radius across all search terms and locations, so that I can focus exclusively on the area aligned with my strategy and better capture and analyze business opportunities within that zone.\u201d<\/em><\/p>\n\n\n\n
Localized Reviews: <\/em><\/strong>Set a fixed local search radius across your locations. <\/p>\n\n\n\n
\"Business<\/figure>\n\n\n\n
Discover These and Other Innovative Product Features <\/strong><\/h3>\n\n\n\n
The features unveiled today offer a glimpse into the innovative products and features currently available, as well as those on Pearl-Plaza\u2019s extensive innovation roadmap. Contact us or a dedicated account manager if you want to learn more. Pearl-Plaza has shared its press and release notes, highlighting its technological advancements and industry leadership.<\/p>\n\n\n\n
2024 Product Feature Releases<\/em><\/strong><\/h3>\n\n\n\n
Explore the latest product feature releases, with more details available below.<\/p>\n\n\n\n