{"id":87094,"date":"2024-12-06T11:07:35","date_gmt":"2024-12-06T18:07:35","guid":{"rendered":"https:\/\/inmoment.com\/?p=87094"},"modified":"2024-12-09T10:17:34","modified_gmt":"2024-12-09T17:17:34","slug":"customer-experience-outsourcing","status":"publish","type":"post","link":"https:\/\/inmoment.com\/blog\/customer-experience-outsourcing\/","title":{"rendered":"How Customer Experience Outsourcing Could Benefit Your Business"},"content":{"rendered":"\n<p>Customer experience is at the heart of modern business success. Companies constantly seek ways to improve satisfaction, foster loyalty, and drive revenue, but delivering an exceptional <a href=\"https:\/\/inmoment.com\/blog\/customer-experience\/\">customer experience<\/a> is no small task. From managing customer touchpoints to implementing advanced tools and strategies, achieving the desired results requires significant expertise and resources.<\/p>\n\n\n\n<p>For many businesses, the solution lies in customer experience outsourcing. By partnering with specialized providers, companies can tap into expertise, streamline operations, and provide 24\/7 customer support\u2014without overburdening their internal teams.<\/p>\n\n\n\n<p>As a matter of fact, customer experience outsourcing can boost efficiency by up to 25% and give your organization more time to focus on core business functions.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What is Customer Experience Outsourcing?<\/strong><\/h2>\n\n\n\n<p>Customer experience outsourcing involves delegating certain aspects of <a href=\"https:\/\/inmoment.com\/blog\/customer-experience-management\/\">customer experience managemen<\/a>t to third-party providers. These providers manage interactions across various channels, including customer support, social media, live chat, email, and technical support.<\/p>\n\n\n\n<p>Customer experience outsourcing does not just refer to outsourcing different channels, it also refers to outsourcing the management of your entire customer experience program to a trusted provider who can provide you with software, services, and reporting.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Benefits of Customer Experience Outsourcing<\/strong><\/h2>\n\n\n\n<p>Outsourcing customer experience can offer transformative benefits for businesses of all sizes. Here are some of the key advantages:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cost Savings<\/strong>: Outsourcing eliminates the need for in-house hiring, training, and infrastructure, reducing operational costs. Many outsourcing providers also operate in regions with lower labor costs, further driving savings.<\/li>\n\n\n\n<li><strong>Access to Expertise and Technology<\/strong>: Customer experience outsourcing partners bring specialized knowledge, cutting-edge tools, and best practices that might not be available in-house. They stay updated on industry trends, ensuring your customers get top-tier support.<\/li>\n\n\n\n<li><strong>Scalability and Flexibility<\/strong>: Whether it\u2019s seasonal demand or rapid business growth, outsourcing allows you to scale your operations quickly and efficiently. Providers can adjust team sizes and resources to meet your needs.<\/li>\n\n\n\n<li><strong>24\/7 Availability<\/strong>: Many CX outsourcing providers operate around the clock, ensuring your customers can receive support anytime, anywhere.<\/li>\n\n\n\n<li><strong>Focus on Core Operations<\/strong>: By outsourcing customer experience tasks, your internal team can dedicate more time to strategic business goals and innovation.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Challenges of Outsourcing Customer Experience<\/strong><\/h2>\n\n\n\n<p>While customer experience outsourcing offers significant advantages, it\u2019s not without challenges. Organizations interested in customer experience outsourcing need to be aware of potential pitfalls and address them proactively. Here are some of the main challenges of customer experience management outsourcing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Loss of Brand Voice<\/strong>: Outsourcing can sometimes lead to inconsistencies in how your brand communicates with customers, which might impact customer trust.<\/li>\n\n\n\n<li><strong>Communication Barriers<\/strong>: Language and cultural differences can pose challenges, especially when working with offshore providers.<\/li>\n\n\n\n<li><strong>Quality Control<\/strong>: Maintaining high standards in customer interactions can be difficult without robust monitoring and feedback systems.<\/li>\n\n\n\n<li><strong>Data Security and Privacy<\/strong>: Sharing customer data with third parties can increase the risk of breaches or non-compliance with regulations like GDPR or CCPA.<\/li>\n<\/ul>\n\n\n\n<p>To mitigate these challenges, your business should invest time in selecting the right customer experience outsourcing partner, ensuring alignment with their values, and establishing clear performance metrics.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Choose the Right Customer Experience Outsourcing Partner<\/strong><\/h2>\n\n\n\n<p>Selecting the right customer experience outsourcing partner is an important step in your <a href=\"https:\/\/inmoment.com\/blog\/customer-experience-strategy\/\" data-type=\"link\" data-id=\"https:\/\/inmoment.com\/blog\/customer-experience-strategy\/\">customer experience strategy<\/a>. Here are some key factors to consider:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Industry experience<\/li>\n\n\n\n<li>Technology and tools<\/li>\n\n\n\n<li>Cultural Fit<\/li>\n\n\n\n<li>Scalability<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Industry Experience<\/h3>\n\n\n\n<p>When choosing a CX partner, you want a partner who understands your industry and has a proven track record of delivering excellent results in your sector. You can narrow down vendors by reading <a href=\"https:\/\/inmoment.com\/customer-stories\/\">customer experience improvement stories<\/a> that highlight improvements in business performance as a direct result of CX improvement.<\/p>\n\n\n\n<section id=\"section-block_146d9f862d1042acb54df092bad147ce\" class=\"block-section rounded-xl px-4 mb-12 bg-marlin   bg-cover bg-center bg-no-repeat  default\"\n    style=\" \">\n\n    <div class=\"py-20px\">\n\n        <div class=\"container\">\n\n            \n\n<p>Pearl-Plaza\u2019s team of CX experts has over 50 years of advisory and research experience across multiple industries. The Pearl-Plaza team excels at program management, so you spend less time managing experiences and more time improving them.<\/p>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<h3 class=\"wp-block-heading\">Technology and Tools<\/h3>\n\n\n\n<p>It is important to choose a partner that uses advanced technology and tools that can also be customized to your specific needs. You can examine which vendors have the best CX technology by reading reviews and third-party evaluations.&nbsp;<\/p>\n\n\n\n<section id=\"section-block_146d9f862d1042acb54df092bad147ce\" class=\"block-section rounded-xl px-4 mb-12 bg-marlin   bg-cover bg-center bg-no-repeat  default\"\n    style=\" \">\n\n    <div class=\"py-20px\">\n\n        <div class=\"container\">\n\n            \n\n<p>Pearl-Plaza\u2019s platform has been named a leader in Gartner, IDC, and Forrester evaluative reports and is the highest rated by users, according to Gartner Peer Insights.\u00a0In a recent Survey by G2, Pearl-Plaza performed <a href=\"https:\/\/inmoment.com\/lp\/better-than-qualtrics\/\">better than Qualtrics<\/a> in every category.<\/p>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n\n<h3 class=\"wp-block-heading\">Cultural Fit<\/h3>\n\n\n\n<p>When selecting a customer experience management outsourcing partner, it is important to ensure that they understand your brand\u2019s core values and maintain the same voice you embody in your current customer interactions.&nbsp;<\/p>\n\n\n\n<p>This step ensures that the experiences delivered to your customers remain consistent and reflect the essence of your brand. By collaborating with a partner who understands and upholds your principles, you can create a seamless and cohesive experience that reinforces trust and loyalty among your clientele.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Scalability<\/h3>\n\n\n\n<p>Choose a provider capable of scaling resources to meet your business\u2019s evolving customer experience needs.<\/p>\n\n\n\n<p>When selecting a customer experience outsourcing partner, it is important to choose one that has the capability to scale resources effectively to accommodate the changing demands of your business\u2019s customer experience program.&nbsp;<\/p>\n\n\n\n<p>Pearl-Plaza\u2019s platform is easily scalable and customizable to match the evolving needs of your business. Regardless of your business currently falls on the <a href=\"https:\/\/inmoment.com\/blog\/customer-experience-maturity-model\/\">customer experience maturity model<\/a>, Pearl-Plaza can meet you where you are and help you scale accordingly.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Choosing the Right Customer Experience Outsourcing Approach<\/strong><\/h2>\n\n\n\n<p>When it comes to customer experience outsourcing, businesses have a range of options to choose from. Some organizations may prefer fully entrusting their CX operations to an external partner and leveraging a full-service solution&#8217;s expertise and comprehensive support.&nbsp;<\/p>\n\n\n\n<p>Others may opt for greater autonomy and select a self-service solution that gives them control over their CX strategy while relying on a vendor for technology and minimal support.<\/p>\n\n\n\n<p>Understanding the distinction between these two approaches\u2014full-service and self-service\u2014is essential for businesses looking to make informed decisions about customer experience outsourcing and their overall CX management strategy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Is a Full-Service Customer Experience Solution?<\/strong><\/h2>\n\n\n\n<p>A full-service CX solution refers to a CX partnership in which the company providing the platform manages all aspects of the technology (programming, analysis, change management, etc.).<\/p>\n\n\n\n<p>This relationship between the organization and the CX vendor is services-driven, and a brand that purchases this type of solution can expect to have a dedicated team of experienced CX and technology experts to check in with regularly and help the brand with every aspect of its CX program.&nbsp;<\/p>\n\n\n\n<p>A full-service CX vendor will help your team define strategy, implement the technology, train team members, craft surveys, import other customer data, design reporting dashboards, and beyond.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Is a Self-Service Customer Experience Solution?<\/strong><\/h2>\n\n\n\n<p>A self-service CX vendor refers to a situation in which a person or persons within the purchasing organization are responsible for all aspects of the ongoing technology usage.<\/p>\n\n\n\n<p>A brand purchasing a self-service CX solution can expect to have full control and autonomy in their CX initiatives. There is often a dedicated implementation team, but post implementation, there is more likely to be a helpline or contact the brand can reach out to in case of an error or if they\u2019re in need of help.<\/p>\n\n\n\n<p>Of course, there is a gray area between the two categories. A CX vendor that emphasizes true partnership will emphasize that customer experience is not one size fits all and will therefore offer a blend of self-service and support-driven options to fit your needs. For example, a vendor may offer DIY survey tools alongside strategic insight sessions.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to Determine Which Is Right for You<\/strong><\/h2>\n\n\n\n<p>A full-service program can be a great choice if you\u2019re short on resources or want to utilize customer experience management outsourcing. With a full-service program, you can fill in any gaps in resources or skill sets with the considerable expertise your full-service CX vendor has on staff. Your dedicated team will know your business, goals, and program.<\/p>\n\n\n\n<p>A full-service CX solution will also help you to drive more long-term strategy for your program. Check-ins will help you to stay accountable to goals, and your vendor will be able to advise you on any challenges, as well as connect you with other CX professionals in your industry.&nbsp;<\/p>\n\n\n\n<p>On the other hand, a self-service program may be a better option if you have the expertise and resources to accomplish your CX goals in-house. With a self-service program, you can make changes to surveys or other initiatives in the middle of the night if you want to.&nbsp;<\/p>\n\n\n\n<p>Additionally, self-service programs can be more cost-effective in the long run, since you won\u2019t be paying for the vendor\u2019s management services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Best Practices for Successful Customer Experience Outsourcing<\/strong><\/h2>\n\n\n\n<p>Customer experience outsourcing is a large investment. The partner you choose to entrust your CX program with will have a direct impact on business performance. In order to ensure you choose the right partner and make the most out of your investment, follow these best practices:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set clear goals and KPIs<\/li>\n\n\n\n<li>Maintain regular communication&nbsp;<\/li>\n\n\n\n<li>Invest in training<\/li>\n\n\n\n<li>Monitor performance<\/li>\n\n\n\n<li>Foster collaboration<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Set Clear Goals and KPIs<\/h3>\n\n\n\n<p>Establishing clear objectives and <a href=\"https:\/\/inmoment.com\/blog\/customer-experience-kpis-metrics\/\">customer experience metrics<\/a> is essential for a successful outsourcing partnership. Clearly communicate what success looks like for your CX initiatives, whether it\u2019s improving customer satisfaction scores, reducing response times, or increasing retention rates. These benchmarks will guide your partner\u2019s efforts and ensure alignment with your business goals.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Maintain Regular Communication<\/h3>\n\n\n\n<p>Frequent and open communication is the foundation of a strong customer experience outsourcing relationship. Schedule regular check-ins and performance reviews to stay aligned with your partner. These touchpoints allow you to address any challenges, share updates, and ensure that your CX strategy remains on track.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Invest in Training<\/h3>\n\n\n\n<p>Equip your customer experience outsourcing partner\u2019s team with the knowledge they need to represent your brand effectively. Comprehensive training on your products, services, and brand values ensures consistency in customer interactions and helps the team align with your business ethos. A well-trained team can significantly enhance <a href=\"https:\/\/inmoment.com\/blog\/csat-customer-satisfaction\/\">customer satisfactio<\/a>n and loyalty.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Monitor Performance<\/h3>\n\n\n\n<p>Effectively utilizing a <a href=\"https:\/\/inmoment.com\/blog\/customer-experience-dashboard\/\">customer experience dashboard<\/a> will help you track the performance of your CX program and of your customer experience outsourcing provider.\u00a0<\/p>\n\n\n\n<section id=\"section-block_146d9f862d1042acb54df092bad147ce\" class=\"block-section rounded-xl px-4 mb-12 bg-marlin   bg-cover bg-center bg-no-repeat  default\"\n    style=\" \">\n\n    <div class=\"py-20px\">\n\n        <div class=\"container\">\n\n            \n\n<p>With Pearl-Plaza as your CX partner, you can create customer experience dashboards and reports that can be shared throughout the organization to help stakeholders understand the current state of customer experience, evaluate the business impact of certain initiatives, and plan for the future.<\/p>\n\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"600\" height=\"601\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Create-CX-Reports.png\" alt=\"Custom built CX dashboards and reports in Pearl-Plaza's XI Platform.\" class=\"wp-image-85788\" srcset=\"https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Create-CX-Reports.png 600w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Create-CX-Reports-300x300.png 300w, https:\/\/inmoment.com\/wp-content\/uploads\/2024\/10\/Create-CX-Reports-150x150.png 150w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\">Foster Collaboration<\/h3>\n\n\n\n<p>In order to develop the most successful partnership with your customer experience outsourcing provider, view them as an extension of your internal team. Foster a collaborative relationship by encouraging open communication, brainstorming solutions together, and sharing feedback. A strong partnership built on mutual trust and teamwork will lead to better customer and business results.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Take Pearl-Plaza\u2019s Quiz and Get Started<\/strong><\/h2>\n\n\n\n<p>Ultimately, the decision on the extent of your customer experience outsourcing efforts depends on a variety of factors, including the size of your organization, your budget, and your technical expertise.&nbsp;<\/p>\n\n\n\n<p>Take the Pearl-Plaza quiz below to get started and find out whether a self-service or full-service customer experience outsourcing solution is best for you! <\/p>\n\n\n\n<div class=\"card-wrapper  \">\n\n\t<a class=\"video-card-link group optional-hero-cta-video-link rounded-md border-marlin border border-solid block\" href=\"#\" target=\"\">\n\n\t\t\t\t\t<div class=\"promo-card-image relative rounded bg-hammerhead\/10\"\">\n\t\t\t\t<img decoding=\"async\" class=\"absolute inset-0 w-full h-full object-cover rounded\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/05\/quiz-osfa-ND@2x-1024x1024.png\" \/>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"p-5\">\n\t\t\t\t\t\t\t<h3 class=\"heading text-base font-medium leading-[19px] text-orca group-hover:text-tsunami transition-colors\">\n\t\t\t\t\tSelf-Serve v. Full Service CX Program\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t\t<p class=\"paragraph text-stingray text-[12px]\">\n\t\t\t\t\tTake this quiz to discover which type of customer experience outsourcing solution will work best for your business. The answer will determine how much support your team receives, the expertise you have access to, where your team will spend their time, and more! Take the quiz now to get started. \t\t\t\t<\/p>\n\t\t\t\n\t\t<\/div>\n\n\t<\/a>\n<\/div>\n\n\n\n\t<span class=\"hs-gated-content-reveal-overlay hero-cta \"><\/span>\n\t<div class=\"hs-form-sticky-wrap hero-cta-popup-video hidden  \">\n\t\t\t\t\t<a href=\"\" class=\"cta-popup-video-x-link hero-cta \">\n\t\t\t\t<svg width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<g clip-path=\"url(#clip0_75_3)\">\n\t\t\t\t\t\t<path d=\"M1.53847 1.53846L18.4615 18.4615M1.53847 18.4615L18.4615 1.53846\" stroke=\"white\" stroke-width=\"3\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/>\n\t\t\t\t\t<\/g>\n\t\t\t\t\t<defs>\n\t\t\t\t\t\t<clipPath id=\"clip0_75_3\">\n\t\t\t\t\t\t\t<rect width=\"20\" height=\"20\" fill=\"white\" \/>\n\t\t\t\t\t\t<\/clipPath>\n\t\t\t\t\t<\/defs>\n\t\t\t\t<\/svg>\n\t\t\t<\/a>\n\t\t\n\n\t\t<div id=\"hubspot-form-676ee1656ae42\" class=\"block-hubspot-form hs-form-outer popup-pdf \" data-chili=\"\" data-form-id=\"eeb21f07-484d-4ffd-8806-75f849ba732e\" >\n\t\t\t\t\t\t\t\t\t<!-- <span class=\"hs-gated-content-reveal-overlay\"><\/span> -->\n\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t<div class=\" modal fade modal-video video-content-0hubspot-form-676ee1656ae42\" id=\"video-modal-0 hubspot-form-676ee1656ae42\" tabindex=\"-1\" role=\"dialog\" aria-hidden=\"true\">\n\t\t\t\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t\t\t\t<div class=\"modal-content\">\n\n\t\t\t\t\t\t\t<div class=\"modal-body\">\n\n\t\t\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" data-target=\".video-content-0hubspot-form-676ee1656ae42\" aria-label=\"Close video\"><\/button>\n\n\t\t\t\t\t\t\t\t<div class=\"embed-responsive embed-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- embed-container -->\n\n\t\t\t\t\t\t\t<\/div><!-- .modal-body -->\n\n\t\t\t\t\t\t<\/div><!--- .modal-content -->\n\t\t\t\t\t<\/div><!-- .modal-dialog -->\n\t\t\t\t<\/div><!-- #video-modal -->\n\n\t\t\t\n\n\t\t\t\n\t\t\t<div class=\"md:grid grid-cols-2 gap-x-8 items-center md:py-12\">\n\t\t\t\t\t\t\t\t<div class=\"form-image col-start-1 col-span-1 flex\">\n\t\t\t\t\t<img decoding=\"async\" class=\"form-img rounded-lg mb-4 mx-auto self-center max-w-full\" loading=\"lazy\" src=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/05\/quiz-osfa-ND@2x-1024x1024.png\" alt=\"The cover page for Pearl-Plaza's self-serve or full service CX program quiz.\" width=\"1202\" height=\"1202\">\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"col-start-2 col-span-1\">\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h3 class=\"hs-form-title hero-cta  col-start-2 col-span-1\">Self-Serve v. Full Service CX Program<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"more-content\">\n\t\t\t\t\t\t<p>Take this quiz to discover which type of customer experience outsourcing solution will work best for your business. The answer will determine how much support your team receives, the expertise you have access to, where your team will spend their time, and more! Take the quiz now to get started.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"skeleton-loader\" id=\"loading-indicator-hubspot-form-676ee1656ae42\">\n\t\t\t\t\t<div class=\"skeleton-field formpulse delay-1\">\n\t\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"skeleton-field formpulse delay-2\">\n\t\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"skeleton-field formpulse delay-3\">\n\t\t\t\t\t\t<div class=\"skeleton-label\"><\/div>\n\t\t\t\t\t\t<div class=\"skeleton-input\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<script>\n\t\t\t\t\thsformEmbedJs.addEventListener('load', function(event_676ee1656ae42) {\n\n\t\t\t\t\t\tvar gatedContentType = 'popupPdf';\n\t\t\t\t\t\tvar timeoutTime = 0;\n\n\t\t\t\t\t\t\/\/ Set up functions\n\t\t\t\t\t\tfunction onFormReadyFunction($form) {\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/\/ Hide the loading indicator here if ZIFC not enabled\n\t\t\t\t\t\t\t\tif (document.getElementById('loading-indicator-hubspot-form-676ee1656ae42'))\n\t\t\t\t\t\t\t\t\tdocument.getElementById('loading-indicator-hubspot-form-676ee1656ae42').style.display = 'none';\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/\/ Gated content known user check\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tif(( localStorage.getItem('hasSubmittedForm') === 'true' && document.cookie.toLowerCase().indexOf('hubspotutk') > -1 ) && (gatedContentType === 'pdf' || gatedContentType === 'popupPdf')) {\n\t\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.skeleton-loader').style.display = 'none';\n\t\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.form_target').style.display = 'none';\n\t\t\t\t\t\t\t\tlet submittedMessageCustom = $form[0].closest('.block-hubspot-form').appendChild(document.createElement('div'));\n\t\t\t\t\t\t\t\tsubmittedMessageCustom.classList.add('submitted-message-custom');\n\n\t\t\t\t\t\t\t\tif(gatedContentType === 'popupPdf') submittedMessageCustom.classList.add('text-center');\n\n\t\t\t\t\t\t\t\tsubmittedMessageCustom.innerHTML = '<a href=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/03\/DM-02479-01-NA-QUIZ-Full-vs-Self-Service.pdf\" class=\"known-user-download header-cta-button button background-tsunami inline-block px-8 py-4 mb-4\" target=\"_blank\" data-last-asset=\"Self-Serve v. Full Service CX Program Quiz Popup PDF\"><span>Download Now<\/span><span class=\"item-icon order-3 right-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1em\" height=\"1em\" viewBox=\"0 0 512 512\"><!--! Font Awesome Pro 6.5.2 by @fontawesome - https:\/\/fontawesome.com License - https:\/\/fontawesome.com\/license (Commercial License) Copyright 2024 Fonticons, Inc. --><path d=\"M288 32c0-17.7-14.3-32-32-32s-32 14.3-32 32V274.7l-73.4-73.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l128 128c12.5 12.5 32.8 12.5 45.3 0l128-128c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L288 274.7V32zM64 352c-35.3 0-64 28.7-64 64v32c0 35.3 28.7 64 64 64H448c35.3 0 64-28.7 64-64V416c0-35.3-28.7-64-64-64H346.5l-45.3 45.3c-25 25-65.5 25-90.5 0L165.5 352H64zm368 56a24 24 0 1 1 0 48 24 24 0 1 1 0-48z\"\/><\/svg><\/a><\/div>';\n\n\n\t\t\t\t\t\t\t\tvar link_text = $form[0].closest('.block-hubspot-form').querySelector('.known-user-download').innerText;\n\t\t\t\t\t\t\t\tvar destination_url = $form[0].closest('.block-hubspot-form').querySelector('.known-user-download').href;\n\t\t\t\t\t\t\t\tvar link_class = $form[0].closest('.block-hubspot-form').querySelector('.known-user-download').classList.toString();\n\n\t\t\t\t\t\t\t\tvar knownUserDownloadClick = {\n\t\t\t\t\t\t\t\t\t'event': 'known_user_download',\n\t\t\t\t\t\t\t\t\t'link_text': link_text,\n\t\t\t\t\t\t\t\t\t'source_page': window.location.href,\n\t\t\t\t\t\t\t\t\t'Referrer': document.referrer,\n\t\t\t\t\t\t\t\t\t'destination_url': destination_url,\n\t\t\t\t\t\t\t\t\t'link_class': link_class,\n\t\t\t\t\t\t\t\t\t'lastAsset': 'Self-Serve v. Full Service CX Program Quiz Popup PDF',\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\thsLinkClickTracking();\n\t\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.known-user-download').addEventListener('click', () => {\n\t\t\t\t\t\t\t\t\tif(window.dataLayer) {\n\t\t\t\t\t\t\t\t\t\twindow.dataLayer.push(knownUserDownloadClick);\n\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tif (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\t\tif (localStorage.getItem('hasSubmittedForm') !== 'true') {\n\t\t\t\t\t\t\t\t\ttimeoutTime = parseInt(timeoutTime * 1000);\n\n\t\t\t\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t\t\t\tdocument.body.classList.add('gated-lock-screen');\n\t\t\t\t\t\t\t\t\t\tdocument.documentElement.classList.add('gated-lock-screen');\n\t\t\t\t\t\t\t\t\t}, timeoutTime);\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\/\/ inject custom field values into Hubspot hidden input names\n\t\t\t\t\t\t\tvar formIDLastAssetData = formIDLastAssetData || [];\n\t\t\t\t\t\t\tformIDLastAssetData.push({\n\t\t\t\t\t\t\t\tid: 'hubspot-form-676ee1656ae42',\n\t\t\t\t\t\t\t\tlast_asset: 'Self-Serve v. Full Service CX Program Quiz Popup PDF'\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\tvar input = $form[0].querySelector('input[name=\"last_asset\"]');\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\/\/lastAssetInputs.forEach(input => {\n\t\t\t\t\t\t\tif(input.closest('.block-hubspot-form')) {\n\t\t\t\t\t\t\t\tvar formId = input.closest('.block-hubspot-form').id;\n\t\t\t\t\t\t\t\tvar formData = formIDLastAssetData.find(item => item.id === formId);\n\n\t\t\t\t\t\t\t\tif (formData) {\n\t\t\t\t\t\t\t\t\tinput.value = formData.last_asset;\n\t\t\t\t\t\t\t\t\tinput.dispatchEvent(new Event('input', { bubbles: true }));\n\n\t\t\t\t\t\t\t\t\tconsole.log(formData.last_asset);\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\/\/});\n\t\t\t\t\t\t\t\/\/ if (document.querySelector('input[name=\"last_asset\"]')) {\n\t\t\t\t\t\t\t\/\/ \tdocument.querySelector('input[name=\"last_asset\"]').value = '<\/\/?php echo $last_asset; ?>';\n\t\t\t\t\t\t\t\/\/ \tdocument.querySelector('input[name=\"last_asset\"]').dispatchEvent(new Event('input', {\n\t\t\t\t\t\t\t\/\/ \t\tbubbles: true\n\t\t\t\t\t\t\t\/\/ \t}));\n\n\t\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\/\/ After button clicked, but before data is sent\n\t\t\t\t\t\tfunction onBeforeFormSubmitFunction($form) {\n\t\t\t\t\t\t\tconst submitButton = $form.find('input[type=\"submit\"]').get(0);\n\n\t\t\t\t\t\t\tif (submitButton) {\n\t\t\t\t\t\t\t\tsubmitButton.classList.add('submit-loading');\n\t\t\t\t\t\t\t\tsubmitButton.value = \"Loading...\";\n\t\t\t\t\t\t\t\tsubmitButton.disabled = true;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\/\/ Next few functions fire only if ZI enabled\n\t\t\t\t\t\tfunction onEmailChange($form) {\n\t\t\t\t\t\t\tconst emailInput = document.querySelector('input[name=\"email\"]');\n\n\t\t\t\t\t\t\tif (emailInput && !emailInput.hasListenersAttached) {\n\t\t\t\t\t\t\t\t['input', 'change'].forEach(eventType => {\n\t\t\t\t\t\t\t\t\temailInput.addEventListener(eventType, handleInputChange.bind(null, $form, emailInput));\n\t\t\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\t\temailInput.hasListenersAttached = true;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction handleInputChange($form, emailInput) {\n\t\t\t\t\t\t\t\/\/console.log('Email input event triggered:', emailInput.value);\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction handleZoomInfoMatch($form, emailInput) {\n\t\t\t\t\t\t\tvalidateEmailWithDelay(emailInput);\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction validateEmailWithDelay(emailInput) {\n\t\t\t\t\t\t\tvar form = emailInput.closest('form');\n\t\t\t\t\t\t\tvar submitButton = form.querySelector('input[type=\"submit\"]');\n\n\t\t\t\t\t\t\tfunction disableSubmit() {\n\t\t\t\t\t\t\t\t\/\/console.log('Disable Submit');\n\t\t\t\t\t\t\t\tsubmitButton.classList.add('disabled');\n\t\t\t\t\t\t\t\tsubmitButton.disabled = true;\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tfunction enableSubmit() {\n\t\t\t\t\t\t\t\t\/\/console.log('Enable Submit');\n\t\t\t\t\t\t\t\tsubmitButton.classList.remove('disabled');\n\t\t\t\t\t\t\t\tsubmitButton.disabled = false;\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t\tconst neverBounceStatus = emailInput.getAttribute('data-zi-neverbounce-status');\n\t\t\t\t\t\t\t\t\/\/console.log(neverBounceStatus);\n\n\t\t\t\t\t\t\t\tif (neverBounceStatus === 'valid') {\n\t\t\t\t\t\t\t\t\t\/\/console.log('The email input has data-zi-neverbounce set to valid.');\n\t\t\t\t\t\t\t\t\t\/\/ Handle valid email status if needed\n\t\t\t\t\t\t\t\t} else if (neverBounceStatus === 'invalid') {\n\t\t\t\t\t\t\t\t\tdisableSubmit();\n\t\t\t\t\t\t\t\t} else if (neverBounceStatus === 'disposable') {\n\t\t\t\t\t\t\t\t\tdisableSubmit();\n\t\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\t\tenableSubmit();\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t}, 500);\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\n\n\t\t\t\t\t\tfunction onFormSubmitFunction($form) {\n\t\t\t\t\t\t\t\/\/console.log('onFormSubmit function');\n\t\t\t\t\t\t\t\/\/ if ($form.attr('id') === 'hsForm_eeb21f07-484d-4ffd-8806-75f849ba732e') {\n\t\t\t\t\t\t\t\/\/ \t\/\/console.log(\"eeb21f07-484d-4ffd-8806-75f849ba732e form submit function\");\n\t\t\t\t\t\t\t\/\/ }\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction onFormSuccessFunction($form, data) {\n\t\t\t\t\t\t\tif (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\t\tif (localStorage.getItem('hasSubmittedForm') !== 'true') {\n\t\t\t\t\t\t\t\t\trevealGatedContent();\n\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t} else if (gatedContentType === 'popupVideo' || gatedContentType === 'heroCTAPopupVideo') {\n\t\t\t\t\t\t\t\trevealPopupVideo($form);\n\t\t\t\t\t\t\t} else if (gatedContentType === 'popupPdf') {\n\t\t\t\t\t\t\t\trevealPopupPdf($form);\n\t\t\t\t\t\t\t} else if (gatedContentType === 'footerCTAPopupVideo') {\n\t\t\t\t\t\t\t\trevealFooterPopupVideo()\n\t\t\t\t\t\t\t} else if (gatedContentType === 'innerGate') {\n\t\t\t\t\t\t\t\trevealInnerGate($form);\n\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\/\/ GTM add event trigger here\n\t\t\t\t\t\t\twindow.dataLayer = window.dataLayer || []\n\t\t\t\t\t\t\twindow.dataLayer.push({\n\t\t\t\t\t\t\t\t'event': 'form_submit',\n\t\t\t\t\t\t\t\t'lastAsset': 'Self-Serve v. Full Service CX Program Quiz Popup PDF',\n\t\t\t\t\t\t\t\t'formSubmittedPage': window.location.href,\n\t\t\t\t\t\t\t\t'salesforceCampaignID': 'How Customer Experience Outsourcing Could Benefit Your Business',\n\t\t\t\t\t\t\t\t'formType': 'gated',\n\t\t\t\t\t\t\t\t'gatedContentType': gatedContentType\n\t\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\tlocalStorage.setItem('hasSubmittedForm', 'true');\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction revealInnerGate($form) {\n\t\t\t\t\t\t\tif($form[0].closest('.block-im-quiz')) {\n\t\t\t\t\t\t\t\t$form[0].closest('.hs-form-sticky-wrap').classList.add('hidden');\n\t\t\t\t\t\t\t\t$form[0].closest('.block-im-quiz').querySelector('.im-quiz-finish-screen').classList.remove('hidden');\n\t\t\t\t\t\t\t\t$form[0].closest('.block-im-quiz').querySelector('.quiz-inner').classList.remove('hidden');\n\t\t\t\t\t\t\t\t$form[0].closest('.block-im-quiz').querySelector('.restart').style.display = 'inline-block';\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction revealGatedContent() {\n\t\t\t\t\t\t\t\/\/console.log('content has been revealed');\n\t\t\t\t\t\t\tdocument.body.classList.remove('gated-lock-screen');\n\t\t\t\t\t\t\tdocument.documentElement.classList.remove('gated-lock-screen');\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction revealPopupPdf($form) {\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message-custom').classList.remove('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message').classList.add('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.hs-form-title').classList.add('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.more-content').classList.add('hidden');\n\t\t\t\t\t\t\tsetTimeout(() => {\n\t\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message-custom .header-cta-button').click();\n\t\t\t\t\t\t\t}, 3000);\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction revealPopupVideo($form) {\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.play-btn.modal-trigger.form-to-video').click();\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.form-to-video-wrapper').classList.remove('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.submitted-message').classList.add('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').querySelector('.hs-form-title').classList.add('hidden');\n\t\t\t\t\t\t\t$form[0].closest('.block-hubspot-form').classList.add('to-video');\n\t\t\t\t\t\t}\n\t\t\t\t\t\tfunction revealFooterPopupVideo() {\n\t\t\t\t\t\t\tdocument.querySelector('.play-btn.modal-trigger.form-to-video.footer-cta').click();\n\t\t\t\t\t\t\tdocument.querySelector('.form-to-video-wrapper.footer-cta').classList.remove('hidden');\n\t\t\t\t\t\t\tdocument.querySelector('.hs-form-title.footer-cta').classList.add('hidden');\n\t\t\t\t\t\t\tdocument.querySelector('.hs-form-sticky-wrap.footer-cta-popup-video .block-hubspot-form').classList.add('to-video');\n\t\t\t\t\t\t\tvar submittedMessages = document.querySelectorAll('.submitted-message');\n\t\t\t\t\t\t\tsubmittedMessages.forEach(function(submittedMessage) {\n\t\t\t\t\t\t\t\tsubmittedMessage.classList.add('hidden');\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\tfunction gotoScorecard(data) {\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\tvar baseURL = '';\n\t\t\t\t\t\t\tvar thankYouURLParams = [];\n\t\t\t\t\t\t\tthankYouURLParams['first_name'] = data.submissionValues.firstname ? data.submissionValues.firstname : '';\n\t\t\t\t\t\t\tthankYouURLParams['last_name'] = data.submissionValues.lastname ? data.submissionValues.lastname : '';\n\t\t\t\t\t\t\tthankYouURLParams['email'] = data.submissionValues.email ? data.submissionValues.email : '';\n\t\t\t\t\t\t\tthankYouURLParams['phone_number'] = data.submissionValues.phone ? data.submissionValues.phone : '5555555555';\n\n\t\t\t\t\t\t\tthankYouURLParams = Object.entries(thankYouURLParams);\n\t\t\t\t\t\t\tvar queryString = thankYouURLParams.map(([key, value]) =>\n\t\t\t\t\t\t\t`${encodeURIComponent(key)}=${encodeURIComponent(value)}`).join('&');\n\n\n\t\t\t\t\t\t\tvar finalThankyouURL = `${baseURL}?${queryString}&suppress_fields`;\n\n\t\t\t\t\t\t\twindow.open(finalThankyouURL, '_blank');\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t}\n\t\t\t\t\t\t\/\/ Returns the redirect URL needed for the Hubspot form\n\t\t\t\t\t\tfunction generateThankYouURL(customURL, formType, gatedContentType, gatedAsset, $form) {\n\t\t\t\t\t\t\t\/\/ Check if custom Thank You URL is needed\n\t\t\t\t\t\t\tif (!customURL) {\n\t\t\t\t\t\t\t\tvar baseURL =\n\t\t\t\t\t\t\t\t\t'https:\/\/inmoment.com\/thank-you\/?';\n\t\t\t\t\t\t\t\tvar thankYouURLParams = [];\n\n\t\t\t\t\t\t\t\tif (formType === 'gated') {\n\t\t\t\t\t\t\t\t\tif (gatedContentType === 'pdf') {\n\t\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'asset';\n\t\t\t\t\t\t\t\t\t\t\/\/ Gated content needs to be attachment URL\n\t\t\t\t\t\t\t\t\t\tthankYouURLParams['asset'] = gatedAsset;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'video') {\n\t\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'video';\n\t\t\t\t\t\t\t\t\t\t\/\/ Gated content needs to be attachment URL\n\t\t\t\t\t\t\t\t\t\tthankYouURLParams['asset'] = gatedAsset;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'popupVideo') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'contentReveal') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'heroCTAPopupVideo') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'footerCTAPopupVideo') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'popupPdf') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t} else if (gatedContentType === 'innerGate') {\n\t\t\t\t\t\t\t\t\t\treturn false;\n\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\/\/console.log('gatedAsset -> ', gatedAsset);\n\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\tif (formType === 'demo') {\n\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'contact';\n\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\tif (formType === 'contact') {\n\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'contact';\n\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\tif (formType === 'event') {\n\t\t\t\t\t\t\t\t\tthankYouURLParams['type'] = 'event';\n\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\t\/\/console.log('thankYouURLParams -> ', thankYouURLParams);\n\t\t\t\t\t\t\t\t\/\/ Construct the query string by joining the key-value pairs\n\t\t\t\t\t\t\t\tthankYouURLParams = Object.entries(thankYouURLParams);\n\n\t\t\t\t\t\t\t\tvar queryString = thankYouURLParams.map(([key, value]) =>\n\t\t\t\t\t\t\t\t\t`${encodeURIComponent(key)}=${encodeURIComponent(value)}`).join('&');\n\n\t\t\t\t\t\t\t\t\/\/console.log('queryString -> ', queryString);\n\t\t\t\t\t\t\t\t\/\/ Combine the base URL with the query string\n\t\t\t\t\t\t\t\tvar finalThankyouURL = `${baseURL}${queryString}`;\n\n\t\t\t\t\t\t\t\t\/\/console.log('finalThankyouURL -> ', finalThankyouURL);\n\t\t\t\t\t\t\t\treturn finalThankyouURL;\n\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\t\/\/console.log('customURL -> ', customURL);\n\t\t\t\t\t\t\t\treturn customURL;\n\t\t\t\t\t\t\t}\n\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\/\/ lazy load popup forms\n\t\t\t\t\t\t\tdocument.querySelector('#hubspot-form-676ee1656ae42').closest('.hs-form-sticky-wrap').previousElementSibling.previousElementSibling.querySelector('[class*=\"video-link\"]').addEventListener('click', function() {\n\n\t\t\t\t\t\t\t\t\/\/ check if form has already been submitted\n\t\t\t\t\t\t\t\tif(document.querySelector('#hubspot-form-676ee1656ae42 .form_target form') || (document.querySelector('#hubspot-form-676ee1656ae42 .form-to-video-wrapper') && !document.querySelector('#hubspot-form-676ee1656ae42 .form-to-video-wrapper.hidden')) || (document.querySelector('#hubspot-form-676ee1656ae42 .submitted-message-custom') && !document.querySelector('#hubspot-form-676ee1656ae42 .submitted-message-custom.hidden')) )\n\t\t\t\t\t\t\t\t\treturn;\n\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\/\/ Main hubspot code\n\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\tportalId: \"1787915\",\n\t\t\t\t\t\t\tlocale: \"en\",\n\t\t\t\t\t\t\ttarget: \"#hubspot-form-676ee1656ae42 .form_target\",\n\t\t\t\t\t\t\tcss: '',\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tredirectUrl: generateThankYouURL('',\n\t\t\t\t\t\t\t\t\t'gated', 'popupPdf',\n\t\t\t\t\t\t\t\t\t'55456'),\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tformId: \"eeb21f07-484d-4ffd-8806-75f849ba732e\",\n\t\t\t\t\t\t\tmanuallyBlockedEmailDomain: [\"mailinator.com\",\"mailor.com\",\"yahoi.co.uk\",\"art.suez.edu.eg\",\"eol.com\",\"info.com\",\"weizixu.com\",\"naymedia.com\",\"compny.com\",\"linator.com\",\"edu.com\",\"mailinaor.com\",\"sportrid.comm\",\"tufufacenurimyv.com\",\"eeeqwe2.com\",\"armyspy.com\",\"info.net\",\"hinoon.com\",\"ainator.com\",\"busniess.com\",\"GMAIL1.com\",\"alright.com\",\"example.com\",\"poverts.com\",\"mailt.com\",\"apxby.com\",\"gmail.com\",\"yahoo.com\",\"hotmail.com\",\"live.com\",\"aol.com\",\"outlook.com\",\"qq.com\",\"comcast.com\",\"icloud.com\",\"ctpagent.com\",\"wesolvecx.com\",\"getthematic.com\",\"merkle.com\",\"getlocalmeasure.com\",\"localmeasure.com\",\"asknicely.com\",\"nielseniq.com\",\"momentive.com\",\"reputation.com\",\"zenloop.com\",\"eloquant.com\",\"forsta.com\",\"hellocustomer.com\",\"skeepers.io\",\"yabble.com\",\"resonate.com.au\",\"smg.com\",\"altointelligence.co.uk\",\"altointelligence.com\",\"auracorp.com\",\"bareinternational.com\",\"bestmark.com\",\"blauw.com\",\"clarabridge.com\",\"concentrix.com\",\"concur.com\",\"confirmit.com\",\"copytimize.com\",\"critizr.com\",\"crowdicity.com\",\"customerradar.com\",\"customersat.com\",\"gallup.com\",\"getfeedback.com\",\"gfk.com\",\"globis-consulting.de\",\"glowfeed.com\",\"insync.com.au\",\"intervista.ch\",\"iperceptions.com\",\"jacada.com\",\"ka-brandresearch.com\",\"kantar.com\",\"kantartns.com\",\"kunden-insights.de\",\"link.ch\",\"livinglens.tv\",\"Loyalty360.org\",\"management-consult.de\",\"medallia.com\",\"morpace.com\",\"nice.com\",\"niceincontact.com\",\"op2ma.com.au\",\"opinionlab.com\",\"oracle.com\",\"pangealabs.com\",\"pidas.com\",\"potentiate.com\",\"quadient.com\",\"qualtrics.com\",\"questback.com\",\"rateitapp.com\",\"rateitapp.com.au\",\"responsetek.com\",\"rightnow.com\",\"salesforce.com\",\"sap.com\",\"satmetrix.com\",\"slmedien.de\",\"smg.com\",\"sphanalytics.com\",\"stellarbpo.com\",\"stellarxm.com\",\"strikedeck.com\",\"surveygizmo.com\",\"surveymonkey.com\",\"tele-research.de\",\"themsrgroup.com\",\"tns-global.com\",\"tns-infratest.com\",\"tnsglobal.com\",\"touchpointgroup.com\",\"ttr-group.de\",\"united-research.com\",\"usabilla.com\",\"verint.com\",\"vovici.com\",\"walkerinfo.com\",\"zendesk.com\",\"zingle.com\"],\n\n\t\t\t\t\t\t\t\/\/ Arbitrary in case there are two of same form on page\n\t\t\t\t\t\t\tformInstanceId: \"hubspot-form-676ee1656ae42\",\n\n\n\n\t\t\t\t\t\t\tonFormReady: function($form) {\n\t\t\t\t\t\t\t\tonFormReadyFunction($form);\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\tonBeforeFormSubmit: function($form) {\n\t\t\t\t\t\t\t\tonBeforeFormSubmitFunction($form);\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\tonFormSubmit: function($form) {\n\t\t\t\t\t\t\t\tonFormSubmitFunction($form);\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\tonFormSubmitted: function($form, data) {\n\t\t\t\t\t\t\t\tonFormSuccessFunction($form, data);\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t},\n\t\t\t\t\t\t\tsubmitText: \"Take the Quiz\",\n\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\n\t\t\t\t\t}) \/\/ on hs script loaded\n\t\t\t\t<\/script>\n\n\n\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t<script>\n\t\t\t\t\t\t(function() {\n\t\t\t\t\t\t\tdocument.addEventListener('DOMContentLoaded', function() {\n\t\t\t\t\t\t\t\tvar optionalCta = document.querySelectorAll('.optional-hero-cta-video-link');\n\t\t\t\t\t\t\t\toptionalCta.forEach(cta => {\n\t\t\t\t\t\t\t\t\tvar heroCTAPopupVideoFormWrap;\n\t\t\t\t\t\t\t\t\tvar heroCTAPopupVideoXLink;\n\t\t\t\t\t\t\t\t\tvar heroCTAPopupVideoOverlay;\n\t\t\t\t\t\t\t\t\tvar heroCTAParent;\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\/\/ Check if the optional-hero-cta-video-link element exists\n\t\t\t\t\t\t\t\t\tif(!cta) return;\n\n\t\t\t\t\t\t\t\t\tif(cta.closest('.super-hero-block') || cta.closest('.home-hero-block')) {\n\t\t\t\t\t\t\t\t\t\theroCTAParent = cta.closest('.super-hero-block') ? cta.closest('.super-hero-block') : cta.closest('.home-hero-block');\n\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap = heroCTAParent.parentElement.querySelector('.hero-cta-popup-video');\n\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoXLink = heroCTAParent.parentElement.querySelector('.cta-popup-video-x-link.hero-cta');\n\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoOverlay = heroCTAParent.parentElement.querySelector('.hs-gated-content-reveal-overlay.hero-cta');\n\t\t\t\t\t\t\t\t\t} else {\n\t\t\t\t\t\t\t\t\t\tvar heroCTAPopupVideoFormWrap = cta.parentNode.nextElementSibling.nextElementSibling;\n\t\t\t\t\t\t\t\t\t\tvar heroCTAPopupVideoXLink = cta.parentNode.nextElementSibling.nextElementSibling.querySelector('.cta-popup-video-x-link.hero-cta');\n\t\t\t\t\t\t\t\t\t\tvar heroCTAPopupVideoOverlay = cta.parentNode.nextElementSibling;\n\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\t\tcta.addEventListener('click', function() {\n\t\t\t\t\t\t\t\t\t\t\t\/\/ Prevent the default behavior of the link\n\t\t\t\t\t\t\t\t\t\t\tevent.preventDefault();\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoOverlay = cta.closest('.blog-post-block-area') ? cta.closest('.blog-post-block-area').querySelector('.hs-gated-content-reveal-overlay') : heroCTAPopupVideoOverlay;\n\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.classList.remove('hidden');\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoOverlay.classList.add('reveal');\n\n\t\t\t\t\t\t\t\t\t\tif(cta.closest('.hs-gated-content-reveal-overlay.hidden')) {\n\t\t\t\t\t\t\t\t\t\t\tvar otherAreas = cta.closest('.blog-post-block-area');\n\t\t\t\t\t\t\t\t\t\t\totherAreas.forEach(otherArea => {\n\t\t\t\t\t\t\t\t\t\t\t\tif(otherArea.classList.contains('z-50')) {\n\t\t\t\t\t\t\t\t\t\t\t\t\totherArea.classList.remove('z-50');\n\t\t\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\tif(cta.closest('.blog-post-block-area')) {\n\t\t\t\t\t\t\t\t\t\t\tcta.closest('.blog-post-block-area').classList.add('z-50');\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t\t\tif (heroCTAPopupVideoXLink) {\n\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoXLink.addEventListener('click', function() {\n\t\t\t\t\t\t\t\t\t\t\t\/\/ Prevent the default behavior of the link\n\t\t\t\t\t\t\t\t\t\t\tevent.preventDefault();\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.classList.add('hidden');\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoOverlay.classList.remove('reveal');\n\n\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.querySelector('.block-hubspot-form').classList.remove('to-video');\n\n\t\t\t\t\t\t\t\t\t\t\tif(heroCTAPopupVideoFormWrap.closest('.blog-post-block-area').classList.contains('z-50')) \n\t\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.closest('.blog-post-block-area').classList.remove('z-50');\n\t\t\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t\t\t\tif(heroCTAPopupVideoFormWrap.querySelector('.exit-this-form')) {\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.querySelector('.exit-this-form').addEventListener('click', function() {\n\t\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoXLink.click();\n\t\t\t\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t\t\t\t}\n\n\t\t\t\t\t\t\t\t\t\tdocument.addEventListener('keydown', function(event) {\n\t\t\t\t\t\t\t\t\t\t\tif ( 27 === event.keyCode ) {\n\t\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoXLink.click();\n\t\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t});\n\n\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\tif (heroCTAPopupVideoOverlay) {\n\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.addEventListener('click', function() {\n\t\t\t\t\t\t\t\t\t\t\t\/\/ this isn't a link so no need for preventdefault\n\t\t\t\t\t\t\t\t\t\t\tif(event.target === heroCTAPopupVideoFormWrap) {\n\t\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoXLink.click();\n\t\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.querySelector('.block-hubspot-form').classList.remove('to-video');\n\t\t\t\t\t\t\t\t\t\t\t\/*\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.classList.add('hidden');\n\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoOverlay.classList.remove('reveal');\n\n\t\t\t\t\t\t\t\t\t\t\tif(heroCTAPopupVideoFormWrap.closest('.blog-post-block-area').classList.contains('z-50')) \n\t\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoFormWrap.closest('.blog-post-block-area').classList.remove('z-50');\n\t\t\t\t\t\t\t\t\t\t\t*\/\n\t\t\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoOverlay.addEventListener('click', function() {\n\t\t\t\t\t\t\t\t\t\t\tif(event.target === heroCTAPopupVideoOverlay) {\n\t\t\t\t\t\t\t\t\t\t\t\theroCTAPopupVideoXLink.click();\n\t\t\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\t});\n\t\t\t\t\t\t\t\t\t}\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t});\n\n\n\n\t\t\t\t\t\t\t});\n\t\t\t\t\t\t})(); \/\/ End of heroCTAPopupVideo IIFE\n\t\t\t\t\t<\/script>\n\t\t\t\t\n\n\n\t\t\t\t\n\t\t\t\t<div class=\"form_target\"><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"hidden submitted-message-custom text-center\">\n\t\t\t\t\t\t<h3 class=\"mb-0\">\n\t\t\t\t\t\t\t<svg width=\"30\" height=\"28\" viewBox=\"0 0 30 28\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t<path d=\"M15 28C9.96875 28 5.375 25.375 2.85938 21C0.34375 16.6797 0.34375 11.375 2.85938 7C5.375 2.67969 9.96875 0 15 0C19.9766 0 24.5703 2.67969 27.0859 7C29.6016 11.375 29.6016 16.6797 27.0859 21C24.5703 25.375 19.9766 28 15 28ZM21.1797 11.4297H21.125C21.6719 10.9375 21.6719 10.1172 21.125 9.57031C20.6328 9.07812 19.8125 9.07812 19.3203 9.57031L13.25 15.6953L10.6797 13.125C10.1328 12.5781 9.3125 12.5781 8.82031 13.125C8.27344 13.6172 8.27344 14.4375 8.82031 14.9297L12.3203 18.4297C12.8125 18.9766 13.6328 18.9766 14.1797 18.4297L21.1797 11.4297Z\" fill=\"#6BC89B\"\/>\n\t\t\t\t\t\t\t<\/svg><br \/>\n\t\t\t\t\t\t\tThank you\n\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t<p>Your download will begin shortly. If it doesn&#8217;t, click on the download button.<\/p>\n\t\t\t\t\t\t<a class=\"header-cta-button button inline-block px-8 py-4 mb-4 bg-tsunami\" href=\"https:\/\/inmoment.com\/wp-content\/uploads\/2023\/03\/DM-02479-01-NA-QUIZ-Full-vs-Self-Service.pdf\" target=\"_blank\"><span class=\"order-2\">Download Now<\/span><span class=\"item-icon order-3 right-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1em\" height=\"1em\" viewBox=\"0 0 512 512\"><!--! 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Accessed 12\/6\/2024.\u00a0<\/span><\/p>\n<\/details><\/section>","protected":false},"excerpt":{"rendered":"<p>Customer experience outsourcing involves delegating certain aspects of customer experience management to third-party providers to scale CX operations. <\/p>\n","protected":false},"author":41,"featured_media":60816,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"footnotes":""},"categories":[152],"tags":[],"industry":[],"class_list":["post-87094","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/posts\/87094"}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/comments?post=87094"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/posts\/87094\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media\/60816"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=87094"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/categories?post=87094"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/tags?post=87094"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/industry?post=87094"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}