{"id":14750,"date":"2020-10-19T14:28:38","date_gmt":"2020-10-19T14:28:38","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&p=14750"},"modified":"2024-08-21T07:49:36","modified_gmt":"2024-08-21T13:49:36","slug":"text-analytics-ebook","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/resource\/text-analytics-ebook\/","title":{"rendered":"Understanding to Improve: Getting the Most Out of Customer & Employee Data with World-Class Text Analytics"},"content":{"rendered":"\n

Whether we’re talking customer experience (CX) or employee experience (EX), the professionals that own these programs know that text analytics are the key success. Without them, there is no way to know what’s going well, what needs improvement, and (perhaps most importantly) why.<\/p>\n\n\n\n

Because of their notoriety, less people are asking what<\/em> text analytics are and more are asking what kind<\/em> of text analytics solution does their business need to power Experience Improvement (XI).<\/p>\n\n\n\n

This eBook will answer that question and describe: <\/p>\n\n\n\n