{"id":17788,"date":"2021-03-08T17:03:10","date_gmt":"2021-03-08T17:03:10","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&#038;p=17788"},"modified":"2024-08-21T07:47:18","modified_gmt":"2024-08-21T13:47:18","slug":"ivr-best-practices-keypad-entry-vs-voice-to-text","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/resource\/ivr-best-practices-keypad-entry-vs-voice-to-text\/","title":{"rendered":"IVR Best Practices: Keypad Entry vs. Voice-to-Text"},"content":{"rendered":"\n<p>When it comes to customer experience (CX), many brands use voice technology to interact with their customers, typically in the form of interactive voice response (IVR) in their call center.<\/p>\n\n\n\n<p>But, just because the technology exists to use speech input to capture metrics (e.g., <a href=\"https:\/\/inmoment.com\/xi-terms\/net-promoter-score\/\">NPS<\/a> and OSAT) during an IVR survey, it doesn\u2019t mean we should use it in every scenario. Here are the best practices we recommend so you get the best data (and intelligence) from your IVR survey!<\/p>\n","protected":false},"featured_media":17795,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[137],"class_list":["post-17788","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-general"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource\/17788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource\/17788\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media\/17795"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=17788"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/industry?post=17788"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource-type?post=17788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}