{"id":19672,"date":"2021-04-28T23:20:22","date_gmt":"2021-04-28T23:20:22","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&#038;p=19672"},"modified":"2021-07-29T08:01:13","modified_gmt":"2021-07-29T08:01:13","slug":"linkage-analysis-quantifying-the-value-of-customer-experience","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/resource\/linkage-analysis-quantifying-the-value-of-customer-experience\/","title":{"rendered":"Linkage Analysis: Quantifying the Value of Customer Experience"},"content":{"rendered":"\n<p>The ultimate benefits of improving the customer experience (CX) can be measured by the extent to which positive customer experiences lead to better business results.<\/p>\n\n\n\n<p>In this paper, we\u2019ll explain how linkage analysis can help you establish a business case for managing and improving your customers\u2019 experiences by moving beyond just surveys to prove the value of your technology and CX investments.<\/p>\n\n\n\n<p>Download your copy below!<\/p>\n","protected":false},"featured_media":29212,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[],"resource-type":[145],"class_list":["post-19672","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource-type-white-paper"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource\/19672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource\/19672\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media\/29212"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=19672"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/industry?post=19672"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource-type?post=19672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}