{"id":23455,"date":"2021-05-19T12:45:00","date_gmt":"2021-05-19T12:45:00","guid":{"rendered":"https:\/\/inmoment.com\/resource\/contact-center-best-practices-delivering-a-consistent-human-customer-care-experience\/"},"modified":"2021-07-22T17:46:40","modified_gmt":"2021-07-22T17:46:40","slug":"contact-center-best-practices-delivering-a-consistent-human-customer-care-experience","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/resource\/contact-center-best-practices-delivering-a-consistent-human-customer-care-experience\/","title":{"rendered":"Contact Center Best Practices: Delivering a Consistent, Human Customer Care Experience"},"content":{"rendered":"<p>Today\u2019s contact center is the meeting point for brands and consumers to come together and build foundational relationships for trust and loyalty.<\/p>\n<p>In this paper, we explore how contact centers can ensure their focus is always on the customer and use their data to take action, reduce churn, and provide a connected experience throughout the customer journey.<\/p>\n","protected":false},"featured_media":23464,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[549,33],"resource-type":[145],"class_list":["post-23455","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-contact-center","industry-financial-services","resource-type-white-paper"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource\/23455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource\/23455\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media\/23464"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=23455"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/industry?post=23455"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource-type?post=23455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}