{"id":27975,"date":"2021-07-26T18:14:00","date_gmt":"2021-07-26T18:14:00","guid":{"rendered":"https:\/\/inmoment.com\/?post_type=resource&#038;p=27975"},"modified":"2021-08-09T10:34:26","modified_gmt":"2021-08-09T10:34:26","slug":"xi-take-harvard-pilgrim","status":"publish","type":"resource","link":"https:\/\/inmoment.com\/resource\/xi-take-harvard-pilgrim\/","title":{"rendered":"XI Take: Harvard Pilgrim"},"content":{"rendered":"\n<p>Pearl-Plaza client, Harvard Pilgrim, was in a season of transformation with its customer experience (CX) program. With its sights set on an ROI-focused program that makes the healthcare experience better for the individuals and communities it serves, Harvard Pilgrim sat down with the Pearl-Plaza Strategic Insights Team to look at its existing program, and create a strategy that will help the brand realize both short- and long-term goals. <\/p>\n\n\n\n<p>Watch to hear the full story from Harvard Pilgrim&#8217;s VoC Program and Strategy Lead Tiffany DaSilva!<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"XI Take: Harvard Pilgrim\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/kANwVZOXME4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"featured_media":9175,"template":"","meta":{"_acf_changed":false,"footnotes":""},"industry":[38],"resource-type":[141],"class_list":["post-27975","resource","type-resource","status-publish","has-post-thumbnail","hentry","industry-healthcare","resource-type-video"],"acf":[],"_links":{"self":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource\/27975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/types\/resource"}],"version-history":[{"count":0,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource\/27975\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media\/9175"}],"wp:attachment":[{"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/media?parent=27975"}],"wp:term":[{"taxonomy":"industry","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/industry?post=27975"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/inmoment.com\/wp-json\/wp\/v2\/resource-type?post=27975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}