Contact Center Automation: Reduce Agent Burnout and Boost Customer Satisfaction
Contact center automation streamlines operations, reduces costs, and helps deliver effective customer service. There are various types of automation, from…
Do You Need a Customer Experience Manager?
A customer experience manager determines, implements, refines, and reports on the customer experience program. This role is crucial to the…
Call Center Dashboard: Track and Analyze Call Volume for Business Growth
A call center dashboard provides real-time analytical insights into agent performance and customer experiences. These insights help managers make data-driven…
Reduce Customer Churn to Boost Revenue and Stay Competitive
Customer churn occurs when customers stop using your product or service. It results in losses ranging from a drop in…
Winter 2024 CX Trends: Navigating AI, Society, and Experience Design
Learn how generative AI, customer expectations, and customer journeys as a whole are changing and how your business can be…
How Customer Experience Outsourcing Could Benefit Your Business
Customer experience outsourcing involves delegating certain aspects of customer experience management to third-party providers to scale CX operations.
Credit Union Reputation Management: Why It’s Key for Member Trust and Satisfaction
Credit union reputation management is the process of listening to members and analyzing their feedback to build experiences that encourage…
Customer Experience Maturity Model: A Framework for Improving Experiences
Companies focusing on customer experience (CX) improvements report better overall business metrics. While building a mature CX program is no…
Social Media Intelligence to Stay Competitive and Engage Customers
Customers are increasingly relying on social media to decide which brand to trust. With social media intelligence, you can analyze…
Where Should Customer Experience (CX) Teams Live Within An Organization?
CX teams are responsible for spearheading an organization's customer experience efforts. These teams need to be equally skilled and flexible…
Customer Experience Journey Mapping Strategies to Improve Business Performance
Customer experience journey mapping is how organizations visualize the end-to-end customer experience. Effective customer journey maps result in improved customer…
The Ultimate Guide to Google My Business Posts
Google Posts can supercharge your customer engagement on your Google Profile, drive conversions, and even boost your SEO efforts. Learn…
