CX Integration
Infuse Every System with Experience Intelligence
Connect your CX insights with every enterprise system, ensuring your stakeholders have the comprehensive toolkit they need for customer-centric decision-making
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Connect Experience Data From Everywhere
Break free from silos and connect your CX data with your CRM, marketing automation, HRIS, call center, and internal collaboration tools. Whether you choose out-of-the-box connectors or tailor-made solutions, Pearl-Plaza accelerates time to value, reduces costs, and offers flexibility. Our integrations transform data into actionable insights, fostering collaboration and amplifying the influence of your CX initiatives throughout the organization.
Smart CRM Insights
Unified Experience Data
Social Ratings and Reviews
HRIS Integrations
Custom Integrations
Experience Data Shouldn’t Live in Silos
Making experience intelligence part of the daily workflow improves engagement and changes the culture across all departments. Integrations allow you to analyze and route customer feedback to relevant channels, teams, and stakeholders in real time.
Most Popular Integrations
Experience improvement initiatives touch every part of your business, which is why Pearl-Plaza fits seamlessly into your current tech stack. If you don’t see something you are looking for, let’s talk!
Turn Your CRM into an Investment
Why manage customer relationships when you could improve them? Whether you’re using Salesforce, Zendesk, or another CRM or ticketing system, incorporating experience data enables you to automate feedback collection, manage cases, and more without skipping a beat.
It has been a game changer working with Pearl-Plaza. We’re now able to pull tags from our campaign file into Trustpilot, allowing us to see how our score varies between office, transaction, or interaction types. This gives us the insight we need to work with the appropriate staff to ensure our customers are at the heart of everything they do.
– Director of Customer Experience, QUILTER
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Empowering Brand Strategies with Integrated Listening
Revolutionize your brand strategy by integrating social listening narratives seamlessly. Leverage unsolicited customer and employee feedback from diverse channels for a comprehensive understanding. Our tailored solutions, driven by data synergy, provide unparalleled insights, empowering leadership decisions aligned with audience sentiments, and propelling organizational success.
Don’t Miss Out on Any Employee Experience
These days, you can’t improve the customer experience without considering the employees’ experience as well. With flexible HRIS integrations, we append non-experience data such as payroll and benefits to employee feedback—producing advanced linkage analysis.
The Final Piece in Your Integration Puzzle
Pearl-Plaza’s APIs, partnership integrations, and ETL tools allow you to integrate with almost any data. With customer experience integrations and an extensive partner ecosystem, Pearl-Plaza makes it easy to connect with technology that matters to you and your customers!
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See ROI in Half the Time
Pearl-Plaza’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
